ANSWERED Stuck in a broken route, never connects

[BatteriesNI 1]

Hi, I recently bought AirVPN and I have got it to work just fine on both my phone and Chromebook, but my main PC hasn't been able to connect.

Some notable details are that I'm on a college network, but ExpressVPN works fine (in fact, the logs say AirVPN uses something from ExpressVPN). I've tried some basic stuff (restart, uninstall, etc) but I think people who actually know what they are doing will need to help me. Here's the logs:
 

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. 2023.08.29 21:01:43 - Eddie version: 2.21.8 / windows_x64, System: Windows, Name: Windows 10 Home, Version: Microsoft Windows NT 10.0.19045.0, Mono/.Net: v4.0.30319
. 2023.08.29 21:01:50 - Reading options from T:\AirVPN\default.profile
. 2023.08.29 21:01:53 - OpenVPN - Version: 2.5.5 - OpenSSL 1.1.1l  24 Aug 2021, LZO 2.10 (T:\AirVPN\openvpn.exe)
. 2023.08.29 21:01:53 - SSH - Version: plink 0.73 (T:\AirVPN\plink.exe)
. 2023.08.29 21:01:53 - SSL - Version: stunnel 5.56 (T:\AirVPN\stunnel.exe)
I 2023.08.29 21:01:55 - Ready
. 2023.08.29 21:01:58 - Cannot retrieve information about AirVPN: Fetch url error:Failure when receiving data from the peer
I 2023.08.29 21:02:49 - Session starting.
I 2023.08.29 21:02:51 - Checking authorization ...
. 2023.08.29 21:02:52 - Using WinTun network interface "Local Area Connection (ExpressVPN TUN Driver)"
! 2023.08.29 21:02:52 - Connecting to Ginan (Canada, Vancouver)
. 2023.08.29 21:02:52 - Routes, add 38.240.226.21/32 for interface "Ethernet (Realtek PCIe GbE Family Controller)".
. 2023.08.29 21:02:52 - Routes, add 38.240.226.21/32 for interface "Ethernet (Realtek PCIe GbE Family Controller)", already exists.
. 2023.08.29 21:02:52 - OpenVPN > OpenVPN 2.5.5 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Dec 15 2021
. 2023.08.29 21:02:52 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2023.08.29 21:02:52 - OpenVPN > library versions: OpenSSL 1.1.1l  24 Aug 2021, LZO 2.10
. 2023.08.29 21:02:52 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2023.08.29 21:02:52 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2023.08.29 21:02:52 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2023.08.29 21:02:52 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2023.08.29 21:02:52 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]38.240.226.21:443
. 2023.08.29 21:02:52 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2023.08.29 21:02:52 - OpenVPN > UDP link local: (not bound)
. 2023.08.29 21:02:52 - OpenVPN > UDP link remote: [AF_INET]38.240.226.21:443
. 2023.08.29 21:02:52 - OpenVPN > TLS: Initial packet from [AF_INET]38.240.226.21:443, sid=49d163e1 d9b91554
. 2023.08.29 21:02:52 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2023.08.29 21:02:52 - OpenVPN > VERIFY KU OK
. 2023.08.29 21:02:52 - OpenVPN > Validating certificate extended key usage
. 2023.08.29 21:02:52 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2023.08.29 21:02:52 - OpenVPN > VERIFY EKU OK
. 2023.08.29 21:02:52 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=Ginan, emailAddress=info@airvpn.org
. 2023.08.29 21:02:52 - OpenVPN > Control Channel: TLSv1.3, cipher TLSv1.3 TLS_CHACHA20_POLY1305_SHA256, peer certificate: 4096 bit RSA, signature: RSA-SHA512
. 2023.08.29 21:02:52 - OpenVPN > [Ginan] Peer Connection Initiated with [AF_INET]38.240.226.21:443
. 2023.08.29 21:02:53 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,comp-lzo no,redirect-gateway ipv6 def1 bypass-dhcp,dhcp-option DNS 10.25.46.1,dhcp-option DNS6 fde6:7a:7d20:152e::1,tun-ipv6,route-gateway 10.25.46.1,topology subnet,ping 10,ping-restart 60,ifconfig-ipv6 fde6:7a:7d20:152e::1099/64 fde6:7a:7d20:152e::1,ifconfig 10.25.46.155 255.255.255.0,peer-id 6,cipher AES-256-GCM'
. 2023.08.29 21:02:53 - OpenVPN > Pushed option removed by filter: 'redirect-gateway ipv6 def1 bypass-dhcp'
. 2023.08.29 21:02:53 - OpenVPN > Pushed option removed by filter: 'dhcp-option DNS 10.25.46.1'
. 2023.08.29 21:02:53 - OpenVPN > Pushed option removed by filter: 'dhcp-option DNS6 fde6:7a:7d20:152e::1'
. 2023.08.29 21:02:53 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified
. 2023.08.29 21:02:53 - OpenVPN > OPTIONS IMPORT: compression parms modified
. 2023.08.29 21:02:53 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified
. 2023.08.29 21:02:53 - OpenVPN > OPTIONS IMPORT: route-related options modified
. 2023.08.29 21:02:53 - OpenVPN > OPTIONS IMPORT: peer-id set
. 2023.08.29 21:02:53 - OpenVPN > OPTIONS IMPORT: adjusting link_mtu to 1625
. 2023.08.29 21:02:53 - OpenVPN > OPTIONS IMPORT: data channel crypto options modified
. 2023.08.29 21:02:53 - OpenVPN > Data Channel: using negotiated cipher 'AES-256-GCM'
. 2023.08.29 21:02:53 - OpenVPN > Outgoing Data Channel: Cipher 'AES-256-GCM' initialized with 256 bit key
. 2023.08.29 21:02:53 - OpenVPN > Incoming Data Channel: Cipher 'AES-256-GCM' initialized with 256 bit key
. 2023.08.29 21:02:53 - OpenVPN > interactive service msg_channel=0
. 2023.08.29 21:02:53 - OpenVPN > open_tun
. 2023.08.29 21:02:53 - OpenVPN > There are no TAP-Windows nor Wintun adapters on this system.  You should be able to create an adapter by using tapctl.exe utility.
. 2023.08.29 21:02:53 - OpenVPN > Exiting due to fatal error
! 2023.08.29 21:02:53 - Disconnecting
. 2023.08.29 21:02:53 - Routes, delete 38.240.226.21/32 for interface "Ethernet (Realtek PCIe GbE Family Controller)".
. 2023.08.29 21:02:53 - Routes, delete 38.240.226.21/32 for interface "Ethernet (Realtek PCIe GbE Family Controller)", not exists.
. 2023.08.29 21:02:53 - Connection terminated.
I 2023.08.29 21:02:54 - Cancel requested.
! 2023.08.29 21:02:54 - Session terminated.
 

[Staff 9764]

Hello!

The Express VPN interface causes a critical error to OpenVPN:

Quote

. 2023.08.29 21:02:52 - Using WinTun network interface "Local Area Connection (ExpressVPN TUN Driver)"
...
. 2023.08.29 21:02:53 - OpenVPN > There are no TAP-Windows nor Wintun adapters on this system.  You should be able to create an adapter by using tapctl.exe utility.

Tell Eddie to ignore any alien interface:

• Select from Eddie's main window Preferences > Networking,
• write eddie in the "VPN interface name" field
• click Save.

You may also consider to switch to WireGuard to bypass the alien interface. You can do it in Preferences > Protocols window. Uncheck Automatic, select a WireGuard connection mode and click Save.

Kind regards
 

[BatteriesNI 1]

4 hours ago, Staff said:

Tell Eddie to ignore any alien interface. Select from Eddie's main window Preferences > Networking, write eddie in the VPN interface name field and click Save.

You may also consider to switch to WireGuard to bypass the alien interface. You can do it in Preferences > Protocols window. Uncheck Automatic, select a WireGuard connection mode and click Save
 

This worked, thank you!