ANSWERED Where is Support from airvpn ?

[DARR1 0]

I have open ticket not a single reply, there is someone on the forums helping but i know that person is very busy.
Why haven't airvpn responded to my ticket. over 2 weeks now..i am at my end
 

[Staff 9972]

Hello!

All the tickets (by customers) are normally answered in 2-8 hours during business days. During Sunday and other special days (Christmas, New Year's Day...) tickets are answered in 12 hours on average, and in 24 hours in the worst case.. Support service is not outsourced therefore we have total control over the support system and best expertise is guaranteed. Account DARR1 never opened a ticket. Furthermore, the e-mail address linked to DARR1 never sent any e-mail to "support@airvpn.org". Please feel free to open a ticket at your earliest convenience. Alternatively, write to support via e-mail (from the e-mail address linked to the account).

Kind regards