[SOLVED] Another connected but no internet access

[Jazza90 20]

Just purchased today, followed the instructions to download and install. disabled all firewalls.

I have tried using different servers and the both udp/tcp.

*Running windows 7, clicked run as admin, installed all software successfully

here are the logs for when i connect through UDP

20/10/2012 - 7:10 PM AirVPN client version: 1.7

20/10/2012 - 7:10 PM Reading options from C:\Users\gt60\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

20/10/2012 - 7:10 PM OpenVPN bundle version: OpenVPN 2.2.2

20/10/2012 - 7:10 PM OpenVPN current version: OpenVPN 2.2.2

20/10/2012 - 7:10 PM Ready.

20/10/2012 - 7:10 PM Login...

20/10/2012 - 7:10 PM Login success.

20/10/2012 - 7:10 PM Contacting service...

20/10/2012 - 7:10 PM Connecting...

20/10/2012 - 7:10 PM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

20/10/2012 - 7:10 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

20/10/2012 - 7:10 PM LZO compression initialized

20/10/2012 - 7:10 PM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

20/10/2012 - 7:10 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

20/10/2012 - 7:10 PM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

20/10/2012 - 7:10 PM Local Options hash (VER=V4): '22188c5b'

20/10/2012 - 7:10 PM Expected Remote Options hash (VER=V4): 'a8f55717'

20/10/2012 - 7:10 PM UDPv4 link local: [undef]

20/10/2012 - 7:10 PM UDPv4 link remote: 198.15.111.162:443

20/10/2012 - 7:10 PM TLS: Initial packet from 198.15.111.162:443, sid=cbcd700a 9fbd5d56

20/10/2012 - 7:10 PM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

20/10/2012 - 7:10 PM VERIFY OK: nsCertType=SERVER

20/10/2012 - 7:10 PM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

20/10/2012 - 7:10 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

20/10/2012 - 7:10 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

20/10/2012 - 7:10 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

20/10/2012 - 7:10 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

20/10/2012 - 7:10 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

20/10/2012 - 7:10 PM [server] Peer Connection Initiated with 198.15.111.162:443

20/10/2012 - 7:10 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

20/10/2012 - 7:10 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.4.6.234 10.4.6.233'

20/10/2012 - 7:10 PM OPTIONS IMPORT: timers and/or timeouts modified

20/10/2012 - 7:10 PM OPTIONS IMPORT: LZO parms modified

20/10/2012 - 7:10 PM OPTIONS IMPORT: --ifconfig/up options modified

20/10/2012 - 7:10 PM OPTIONS IMPORT: route options modified

20/10/2012 - 7:10 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

20/10/2012 - 7:10 PM ROUTE default_gateway=192.168.1.1

20/10/2012 - 7:10 PM TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{1C91E5BD-1F4B-4D4E-BCA0-B01D8D6AC950}.tap

20/10/2012 - 7:10 PM TAP-Win32 Driver Version 9.9

20/10/2012 - 7:10 PM TAP-Win32 MTU=1500

20/10/2012 - 7:10 PM Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.4.6.234/255.255.255.252 on interface {1C91E5BD-1F4B-4D4E-BCA0-B01D8D6AC950} [DHCP-serv: 10.4.6.233, lease-time: 31536000]

20/10/2012 - 7:10 PM Successful ARP Flush on interface [20] {1C91E5BD-1F4B-4D4E-BCA0-B01D8D6AC950}

20/10/2012 - 7:10 PM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

20/10/2012 - 7:10 PM C:\WINDOWS\system32\route.exe ADD 198.15.111.162 MASK 255.255.255.255 192.168.1.1

20/10/2012 - 7:10 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4

20/10/2012 - 7:10 PM Route addition via IPAPI succeeded [adaptive]

20/10/2012 - 7:10 PM C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.6.233

20/10/2012 - 7:10 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

20/10/2012 - 7:10 PM Route addition via IPAPI succeeded [adaptive]

20/10/2012 - 7:10 PM C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.6.233

20/10/2012 - 7:10 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

20/10/2012 - 7:10 PM Route addition via IPAPI succeeded [adaptive]

20/10/2012 - 7:10 PM C:\WINDOWS\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.6.233

20/10/2012 - 7:10 PM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

20/10/2012 - 7:10 PM Route addition via IPAPI succeeded [adaptive]

20/10/2012 - 7:10 PM Initialization Sequence Completed

20/10/2012 - 7:10 PM Starting Management Interface...

20/10/2012 - 7:10 PM Checking...

20/10/2012 - 7:10 PM Retrieve statistics...

20/10/2012 - 7:10 PM Connected.

any help would be much appreciated

[Staff 9972]

Hello!

Can you please determine whether it's a DNS problem?

Try from a command prompt (while you are connected):

ping airvpn.org

ping 212.117.180.25

ping 10.4.0.1

and send us the output.

Kind regards

[Jazza90 20]

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>ping 212.117.180.25

Pinging 212.117.180.25 with 32 bytes of data:

Reply from 212.117.180.25: bytes=32 time=581ms TTL=52

Reply from 212.117.180.25: bytes=32 time=1535ms TTL=52

Reply from 212.117.180.25: bytes=32 time=873ms TTL=52

Reply from 212.117.180.25: bytes=32 time=605ms TTL=52

Ping statistics for 212.117.180.25:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 581ms, Maximum = 1535ms, Average = 898ms

C:\windows\system32>ping 10.4.0.1

Pinging 10.4.0.1 with 32 bytes of data:

Reply from 10.4.0.1: bytes=32 time=715ms TTL=64

Reply from 10.4.0.1: bytes=32 time=351ms TTL=64

Reply from 10.4.0.1: bytes=32 time=561ms TTL=64

Reply from 10.4.0.1: bytes=32 time=561ms TTL=64

Ping statistics for 10.4.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 351ms, Maximum = 715ms, Average = 547ms

C:\windows\system32>ping airvpn.org

Ping request could not find host airvpn.org. Please check the name and try again

.

C:\windows\system32>

[Staff 9972]

Hello!

The connection looks fully successful, our VPN DNS IP is reachable, and yet your system does not appear to send proper queries to our DNS. We met this problem in the last few days with some Windows 7 systems.

Try to force the following DNS on your physical network card:

10.4.0.1 (our internal DNS)

87.118.104.203 (German Swiss Privacy Foundation primary DNS)

In order to do so, open Start->Control Panel->Network and Internet->Network and Sharing Center->Change Adapter Settings.

Right-click on your physical network card (cable of WiFi, named usually "Local Area Connection" and "Wireless Network Connection") and select "Properties". Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties. In the subsequent window enter 10.4.0.1 as Preferred DNS and 87.118.104.203 as Alternate DNS.

In case of issues in the above steps please see http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html

Please feel free to let us know at your convenience if all of the above solves your problem.

Kind regards

[Jazza90 20]

Yup, that did the trick. Just finished work and took a total of 2 minutes to fix it all up. Thank you !