"Connecting to server" infinite loop

[RainbowBox 1]

Hello,

I just bought an AirVPN plan, downloaded and ran the app (Eddie-UI), but each time I attempt to connect to any server (using "Connect to a recommended server") it doesn't work at all, and after a minute tries with another server, and so on.

Here's the log until I stopped the connection attempt :

. 2021.11.11 18:55:12 - Eddie version: 2.20.0 / windows_x64, System: Windows, Name: Windows 10 Pro, Version: Microsoft Windows NT 10.0.19042.0, Mono/.Net: v4.0.30319
. 2021.11.11 18:55:12 - Command line arguments (0):
. 2021.11.11 18:55:13 - Profile path: C:\Users\Rainbow Box\AppData\Local\Eddie\default.profile
. 2021.11.11 18:55:13 - Reading options from C:\Users\Rainbow Box\AppData\Local\Eddie\default.profile
. 2021.11.11 18:55:14 - Tun Driver - 0901: 9.24.2; wintun: Not found
. 2021.11.11 18:55:14 - OpenVPN - Version: 2.5.1 - OpenSSL 1.1.1j  16 Feb 2021, LZO 2.10 (C:\Program Files\Utilities\AirVPN\openvpn.exe)
. 2021.11.11 18:55:14 - SSH - Version: plink 0.73
. 2021.11.11 18:55:14 -     Build platform: 64-bit x86 Windows
. 2021.11.11 18:55:14 -     Compiler: clang 7.0.0 (tags/RELEASE_700/final), emulating Visual Studio 2013 (12.0), _MSC_VER=1800
. 2021.11.11 18:55:14 -     Source commit: 745ed3ad3beaf52fc623827e770b3a068b238dd5 (C:\Program Files\Utilities\AirVPN\plink.exe)
. 2021.11.11 18:55:14 - SSL - Version: stunnel 5.56 (C:\Program Files\Utilities\AirVPN\stunnel.exe)
I 2021.11.11 18:55:15 - Ready
. 2021.11.11 18:55:16 - Collect information about AirVPN completed
I 2021.11.11 18:57:07 - Session starting.
I 2021.11.11 18:57:07 - Checking authorization ...
. 2021.11.11 18:57:08 - IPv6 disabled with packet filtering.
! 2021.11.11 18:57:08 - Connecting to Anser (Netherlands, Alblasserdam)
. 2021.11.11 18:57:08 - OpenVPN > OpenVPN 2.5.1 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Feb 24 2021
. 2021.11.11 18:57:08 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2021.11.11 18:57:08 - OpenVPN > library versions: OpenSSL 1.1.1j  16 Feb 2021, LZO 2.10
. 2021.11.11 18:57:08 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2021.11.11 18:57:08 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2021.11.11 18:57:08 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2021.11.11 18:57:08 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2021.11.11 18:57:08 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.186.21:443
. 2021.11.11 18:57:08 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2021.11.11 18:57:08 - OpenVPN > UDP link local: (not bound)
. 2021.11.11 18:57:08 - OpenVPN > UDP link remote: [AF_INET]213.152.186.21:443
. 2021.11.11 18:57:40 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2021.11.11 18:57:40 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2021.11.11 18:57:45 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2021.11.11 18:57:45 - Disconnecting
. 2021.11.11 18:57:45 - Connection terminated.
. 2021.11.11 18:57:45 - IPv6 restored with packet filtering.
I 2021.11.11 18:57:48 - Checking authorization ...
. 2021.11.11 18:57:48 - IPv6 disabled with packet filtering.
! 2021.11.11 18:57:48 - Connecting to Phaet (Netherlands, Alblasserdam)
. 2021.11.11 18:57:48 - OpenVPN > OpenVPN 2.5.1 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Feb 24 2021
. 2021.11.11 18:57:48 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2021.11.11 18:57:49 - OpenVPN > library versions: OpenSSL 1.1.1j  16 Feb 2021, LZO 2.10
. 2021.11.11 18:57:49 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2021.11.11 18:57:49 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2021.11.11 18:57:49 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2021.11.11 18:57:49 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2021.11.11 18:57:49 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.187.232:443
. 2021.11.11 18:57:49 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2021.11.11 18:57:49 - OpenVPN > UDP link local: (not bound)
. 2021.11.11 18:57:49 - OpenVPN > UDP link remote: [AF_INET]213.152.187.232:443
! 2021.11.11 18:57:56 - Disconnecting
. 2021.11.11 18:57:56 - Sending soft termination signal
. 2021.11.11 18:57:59 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2021.11.11 18:58:01 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
. 2021.11.11 18:58:01 - Connection terminated.
. 2021.11.11 18:58:01 - IPv6 restored with packet filtering.
I 2021.11.11 18:58:01 - Cancel requested.
! 2021.11.11 18:58:01 - Session terminated.
I 2021.11.11 19:05:10 - Session starting.
I 2021.11.11 19:05:10 - Checking authorization ...
. 2021.11.11 19:05:11 - IPv6 disabled with packet filtering.
! 2021.11.11 19:05:11 - Connecting to Columba (Belgium, Brussels)
. 2021.11.11 19:05:11 - OpenVPN > OpenVPN 2.5.1 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Feb 24 2021
. 2021.11.11 19:05:11 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2021.11.11 19:05:11 - OpenVPN > library versions: OpenSSL 1.1.1j  16 Feb 2021, LZO 2.10
. 2021.11.11 19:05:11 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2021.11.11 19:05:11 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2021.11.11 19:05:11 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2021.11.11 19:05:11 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2021.11.11 19:05:11 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]194.187.251.117:443
. 2021.11.11 19:05:11 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2021.11.11 19:05:11 - OpenVPN > UDP link local: (not bound)
. 2021.11.11 19:05:11 - OpenVPN > UDP link remote: [AF_INET]194.187.251.117:443
. 2021.11.11 19:05:43 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2021.11.11 19:05:43 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2021.11.11 19:05:49 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2021.11.11 19:05:49 - Disconnecting
. 2021.11.11 19:05:49 - Connection terminated.
. 2021.11.11 19:05:49 - IPv6 restored with packet filtering.
I 2021.11.11 19:05:52 - Checking authorization ...
. 2021.11.11 19:05:52 - IPv6 disabled with packet filtering.
! 2021.11.11 19:05:52 - Connecting to Phaet (Netherlands, Alblasserdam)
. 2021.11.11 19:05:53 - OpenVPN > OpenVPN 2.5.1 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Feb 24 2021
. 2021.11.11 19:05:53 - OpenVPN > Windows version 10.0 (Windows 10 or greater) 64bit
. 2021.11.11 19:05:53 - OpenVPN > library versions: OpenSSL 1.1.1j  16 Feb 2021, LZO 2.10
. 2021.11.11 19:05:53 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2021.11.11 19:05:53 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2021.11.11 19:05:53 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2021.11.11 19:05:53 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2021.11.11 19:05:53 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.187.232:443
. 2021.11.11 19:05:53 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2021.11.11 19:05:53 - OpenVPN > UDP link local: (not bound)
. 2021.11.11 19:05:53 - OpenVPN > UDP link remote: [AF_INET]213.152.187.232:443
! 2021.11.11 19:06:08 - Disconnecting
. 2021.11.11 19:06:08 - Sending soft termination signal
. 2021.11.11 19:06:12 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2021.11.11 19:06:13 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
. 2021.11.11 19:06:13 - Connection terminated.
. 2021.11.11 19:06:13 - IPv6 restored with packet filtering.
I 2021.11.11 19:06:13 - Cancel requested.
! 2021.11.11 19:06:13 - Session terminated.

Sorry if it has been answered before but I didn't find help on other topics.

I'm using Windows 10 (64bits), also Avast is ruling my Firewall so perhaps it has something to do with this, but then what should I change ? I'm not an expert so I'd appreciate any help .

Thank you.

 

[OpenSourcerer 1441]

2 hours ago, RainbowBox said:

also Avast is ruling my Firewall so perhaps it has something to do with this

Could be, since you don't seem to be able to connect to the server at all. Can you try disabling either the firewall there or the entire software?

[RainbowBox 1]

1 hour ago, OpenSourcerer said:

Could be, since you don't seem to be able to connect to the server at all. Can you try disabling either the firewall there or the entire software?

I disabled Avast completely and turned off Windows firewall, but it still doesn't work...

[OpenSourcerer 1441]

In Eddie Preferences > Protocols, deselect "Automatic", then select TCP 443 in the list and try again.

[RainbowBox 1]

1 hour ago, OpenSourcerer said:

In Eddie Preferences > Protocols, deselect "Automatic", then select TCP 443 in the list and try again.

It worked ! Thank you kindly !

It says in the protocols list that UDP is recommended for the best performance, does this mean that if I use TCP it'll be less performant in some ways ?

[OpenSourcerer 1441]

2 hours ago, RainbowBox said:

It says in the protocols list that UDP is recommended for the best performance, does this mean that if I use TCP it'll be less performant in some ways ?

If you like some reading:Generally, yes, UDP is preferred because it causes less problems for the protocols used inside the tunnel (i.e., what's routed through the VPN). But UDP is sometimes "watched" more closely (not in the sense of "monitored" but more like "kept an eye on") because of it's nature of being connectionless – or even blocked entirely. The latter might be your problem, the network you're in doesn't seem to like UDP.

[RainbowBox 1]

I used ExpressVPN before I bought AirVPN. It worked just fine with UDP. So I don't get it. Why it is not working now ?
I also tried forwarded ports, but connection times out when I launch any test... I wonder if the two issues are connected ?

[OpenSourcerer 1441]

6 hours ago, RainbowBox said:

Why it is not working now ?

Possible port-based filter, then. Try different ports with UDP other than 443.

[RainbowBox 1]

I tried every other UDP ports. No success...

[OpenSourcerer 1441]

Okay, disregard my last post, then.
No idea why it would work with Express and not with Air, Express is not supported around here.

[RainbowBox 1]

I'll contact the support team. I don't want this issue to remain.
Thanks for your help anyway.

[Staff 10014]

4 hours ago, OpenSourcerer said:

 Express is not supported around here.

Indeed! Express is a filthy enemy of AirVPN mission and a threat to its own customers. https://english.almayadeen.net/articles/analysis/exclusive:-expressvpn-insider-tells-all-on-companys-israelua

https://twitter.com/Snowden/status/1438291654239215619

Kind regards