How to send attachments via Contact Form?

[nestegg101 3]

Can anyone tell me how to send attachments when contacting Support?

Unlike the forum editor which allows uploading new attachments, seen here (green arrow indicated):

 

The Support Contact form provides no facility for uploading attachments:

 

Thanks.

[OpenSourcerer 1435]

Hm, true. Good feature request, unless it was deliberately disabled for the contact form by the admins.

[nestegg101 3]

I seem to remember that it was possible at one time to send screenshots to Support via Contact form in the course of opening a ticket. That option has disappeared. Hence my query in this forum since I have no idea if it had been deliberately disabled. If that were the case, it would be for completely inconceivable reasons (to me) as screenshots are one of the most useful things requested and submitted in technical support.

Can the Staff kindly comment on this and provide a way for users to  submit screenshots to Support?

[OpenSourcerer 1435]

6 hours ago, mazurka7 said:

as screenshots are one of the most useful things requested and submitted in technical support

I find logs to be the most useful, but I recognize that a Windows or macOS user can have different tastes.

[Staff 9972]

14 hours ago, mazurka7 said:

I seem to remember that it was possible at one time to send screenshots to Support via Contact form in the course of opening a ticket. That option has disappeared. Hence my query in this forum since I have no idea if it had been deliberately disabled. If that were the case, it would be for completely inconceivable reasons (to me) as screenshots are one of the most useful things requested and submitted in technical support.

Can the Staff kindly comment on this and provide a way for users to  submit screenshots to Support?

Hello!

The issue is unexpected and not deliberate, we will investigate.

In the meantime, please do not attach files, just copy and paste text into your message. In particular, do not send screenshots which in many cases are useless and cause only a waste of time for obvious reasons. Should attaching screenshots be absolutely unavoidable, attach them to an e-mail to support@airvpn.org

Kind regards