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Cannot quick connect to server

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After logging in, I keep getting error
End of server list reached. No server available for connection.

Then a message under that saying I may have multiple vpn installed. This is for Android 8.

But if I click the AirVPN server tab, I can actually connect to a server. This doesn't happen on the desktop computer.

Eddie Log created on 16 Mar 2020 17:48:20 UTC

Eddie for Android 2.4 Version Code 26


--- App and device information ---

Eddie Version Code: 26
Eddie Version Name: 2.4
Eddie Library 1.3.2 - 22 March 2019
Eddie Library API level: 6

Architecture: armeabi-v7a (Arm 32 bit)
Platform: Android

Manufacturer: motorola
Model: Moto G (5) Plus
Device: potter
Board: msm8953
Brand: motorola
Product: potter
Hardware: qcom
Supported ABIs: armeabi-v7a armeabi
Host: ilclbld68
ID: OPSS28.85-17-6
Display: OPSS28.85-17-6
Android API Level: 27
Android Codename: REL
Android Version Release: 8.1.0
Android Version Incremental: 21457
Fingerprint: motorola/potter/potter:8.1.0/OPSS28.85-17-6/21457:user/release-keys
Type: user
Tags: release-keys
User: hudsoncm
Language: en
Rooted device: false
Network: WIFI
Screen Width: 1080
Screen Height: 1776
Screen Density: 3
Screen Density DPI: 480
Screen XDPI: 403
Screen YDPI: 403
Total RAM: 1841 Mb
Free RAM: 388 Mb
Threshold Memory: 223 Mb
Low Memory: false
App Total Memory: 6 Mb
App Max Memory: 192 Mb
App Free Memory: 2 Mb
Bootloader: 0xC092


--- Settings dump ---

airvpn_default_protocol: UDP
airvpn_protocol: UDP
airvpn_default_port: 443
airvpn_port: 443
airvpn_default_ip_version: IPv4
airvpn_ip_version: IPv4
airvpn_default_tls_mode: tls-crypt
airvpn_tls_mode: tls-crypt
airvpn_quick_connect_mode: auto
airvpn_cipher: SERVER
airvpn_forbid_quick_connection_to_user_country: true
airvpn_custom_bootstrap_servers:
airvpn_server_whitelist: Acamar
airvpn_server_blacklist:
airvpn_country_whitelist:
airvpn_country_blacklist:
system_vpn_lock: true
system_vpn_reconnect: false
system_vpn_reconnect_retries: 5
system_dns_override_enable: false
system_dns_custom:
system_proxy_enable: false
system_persistent_notification: true
system_notification_sound: true
system_show_message_dialogs: true
system_forced_mtu:
system_application_filter_type: 0
system_application_filter:
system_application_language:
system_first_run: true
system_restore_last_profile: true
system_last_profile_is_connected: false
system_exclude_local_networks: false
system_pause_vpn_when_screen_is_off: true
system_airvpn_remember_me: false
ovpn3_tls_version_min: tls_1_0
ovpn3_protocol:
ovpn3_ipv6:
ovpn3_timeout: 60
ovpn3_tun_persist: true
ovpn3_compression_mode: yes
ovpn3_synchronous_dns_lookup: false
ovpn3_autologin_sessions: true
ovpn3_disable_client_cert: false
ovpn3_ssl_debug_level: 0
ovpn3_default_key_direction: -1
ovpn3_force_aes_cbc_ciphersuites: false
ovpn3_tls_cert_profile:
ovpn3_proxy_host:
ovpn3_proxy_port:
ovpn3_proxy_allow_cleartext_auth: false
ovpn3_custom_directives:


--- Log dump ---

16 Mar 2020 17:47:08 UTC [Info] Eddie Version Code: 26
16 Mar 2020 17:47:08 UTC [Info] Eddie Version Name: 2.4
16 Mar 2020 17:47:08 UTC [Info] Initializing Eddie library
16 Mar 2020 17:47:08 UTC [Info] Eddie Library 1.3.2 - 22 March 2019
16 Mar 2020 17:47:08 UTC [Info] Eddie Library API level: 6
16 Mar 2020 17:47:08 UTC [Info] Architecture: armeabi-v7a (Arm 32 bit)
16 Mar 2020 17:47:08 UTC [Info] Platform: Android
16 Mar 2020 17:47:08 UTC [Info] Manufacturer: motorola
16 Mar 2020 17:47:08 UTC [Info] Model: Moto G (5) Plus
16 Mar 2020 17:47:08 UTC [Info] Device: potter
16 Mar 2020 17:47:08 UTC [Info] Brand: motorola
16 Mar 2020 17:47:08 UTC [Info] Product: potter
16 Mar 2020 17:47:08 UTC [Info] Display: OPSS28.85-17-6
16 Mar 2020 17:47:08 UTC [Info] Android API Level: 27
16 Mar 2020 17:47:08 UTC [Info] Android Version Release: 8.1.0
16 Mar 2020 17:47:08 UTC [Info] Fingerprint: motorola/potter/potter:8.1.0/OPSS28.85-17-6/21457:user/release-keys
16 Mar 2020 17:47:08 UTC [Info] Tags: release-keys
16 Mar 2020 17:47:08 UTC [Info] Rooted device: false
16 Mar 2020 17:47:08 UTC [Info] Eddie Library: OpenVPN initialization succeeded
16 Mar 2020 17:47:08 UTC [Info] Requesting user IP and country to AirVPN ipleak.net via secure connection
16 Mar 2020 17:47:08 UTC [Info] Setting manifest to default instance
16 Mar 2020 17:47:16 UTC [Info] AirVPN ipleak.net: User IP is <SNIP>
16 Mar 2020 17:47:16 UTC [Info] AirVPN ipleak.net: User country is <SNIP>
16 Mar 2020 17:47:16 UTC [Info] Requesting user IP and country to AirVPN ipleak.net via secure connection
16 Mar 2020 17:47:16 UTC [Info] AirVPN ipleak.net: User IP is <SNIP>
16 Mar 2020 17:47:16 UTC [Info] AirVPN ipleak.net: User country is <SNIP>
16 Mar 2020 17:47:16 UTC [Info] Requesting manifest document to AirVPN
16 Mar 2020 17:47:17 UTC [Info] Successfully received manifest document from AirVPN
16 Mar 2020 17:47:17 UTC [Info] Setting manifest to the instance downloaded from AirVPN server
16 Mar 2020 17:47:29 UTC [Info] Requesting user document to AirVPN
16 Mar 2020 17:47:30 UTC [Info] Successfully received user document from AirVPN
16 Mar 2020 17:47:30 UTC [Info] Requesting user document to AirVPN
16 Mar 2020 17:47:30 UTC [Info] Setting user profile to the instance downloaded from AirVPN server
16 Mar 2020 17:47:30 UTC [Info] Logged in to AirVPN as user 0990
16 Mar 2020 17:47:30 UTC [Info] Successfully received user document from AirVPN
16 Mar 2020 17:47:30 UTC [Info] Requesting manifest document to AirVPN
16 Mar 2020 17:47:30 UTC [Info] Setting user profile to the instance downloaded from AirVPN server
16 Mar 2020 17:47:30 UTC [Info] Logged in to AirVPN as user 0990
16 Mar 2020 17:47:30 UTC [Error] QuickConnectFragment.startConnection(): End of server list reached. No server available for connection.
16 Mar 2020 17:47:30 UTC [Error] VPNManager.sendMessage(): serviceMessenger is null
16 Mar 2020 17:47:31 UTC [Info] Successfully received manifest document from AirVPN
16 Mar 2020 17:47:31 UTC [Info] Requesting manifest document to AirVPN
16 Mar 2020 17:47:31 UTC [Info] Setting manifest to the instance downloaded from AirVPN server

 

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Ouh, that log is really malformed. Can you please repaste it into the LOG format? It's the LOG button in the top left corner of the post editor.


» I am not an AirVPN team member. All opinions are my own and are not to be considered official. Only the AirVPN Staff account should be viewed as such.

» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

» The community kindly asks you to not set up Tor exit relays when connected to AirVPN. Their IP addresses are subject to restrictions and these are relayed to all users of the affected servers.

 

» Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, chances are you will be unique amond the mass again.

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Hello!

Please check here:

Quote

16 Mar 2020 17:47:30 UTC [Error] QuickConnectFragment.startConnection(): End of server list reached. No server available for connection.



It means that no VPN server meets the combination of settings you have required. In your specific case:
airvpn_server_whitelist: Acamar

A possible explanation is that you have some setting that's not compatible with Acamar (an example would be cipher CHACHA20), or that Acamar was down at the time of the connection attempt. Try to enlarge the white list of servers.

Kind regards
 

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