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adams-j

ANSWERED Android Eddie app connection problems

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When using Eddie Android app, anytime I connect while using the mobile provider data (AT&T) I am unavailable to get web pages to load.  If I am connected using WiFi the web pages will load. 

What could be the cause of this? I have used a different VPN Android app with no connection issues on the mobile network.

Are there some settings in the app that can be adjusted? 

Thank you for your time .

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Eddie Log created on 31 Jan 2020 17:33:20 UTC

Eddie for Android 2.4 Version Code 26


--- App and device information ---

Eddie Version Code: 26
Eddie Version Name: 2.4
Eddie Library 1.3.2 - 22 March 2019
Eddie Library API level: 6

Architecture: arm64-v8a (Arm 64 bit)
Platform: Android

Manufacturer: OnePlus
Model: GM1917
Device: OnePlus7Pro
Board: msmnile
Brand: OnePlus
Product: OnePlus7Pro
Hardware: qcom
Supported ABIs: arm64-v8a armeabi-v7a armeabi
Host: rd-build-80
ID: QKQ1.190716.003
Display: GM1917_21_191214
Android API Level: 29
Android Codename: REL
Android Version Release: 10
Android Version Incremental: 1912141900
Fingerprint: OnePlus/OnePlus7Pro/OnePlus7Pro:10/QKQ1.190716.003/1912141900:user/release-keys
Type: user
Tags: release-keys
User: jenkins
Language: en
Rooted device: false
Network: MOBILE
Screen Width: 1440
Screen Height: 2948
Screen Density: 3
Screen Density DPI: 490
Screen XDPI: 515
Screen YDPI: 515
Total RAM: 7477 Mb
Free RAM: 3374 Mb
Threshold Memory: 216 Mb
Low Memory: false
App Total Memory: 8 Mb
App Max Memory: 256 Mb
App Free Memory: 1 Mb
Bootloader: unknown


--- Settings dump ---

airvpn_default_protocol: UDP
airvpn_protocol: UDP
airvpn_default_port: 443
airvpn_port: 443
airvpn_default_ip_version: IPv4
airvpn_ip_version: IPv4
airvpn_default_tls_mode: tls-crypt
airvpn_tls_mode: tls-crypt
airvpn_quick_connect_mode: auto
airvpn_cipher: SERVER
airvpn_forbid_quick_connection_to_user_country: true
airvpn_custom_bootstrap_servers: 
airvpn_server_whitelist: Pegasus
airvpn_server_blacklist: 
airvpn_country_whitelist: 
airvpn_country_blacklist: 
system_vpn_lock: true
system_vpn_reconnect: false
system_vpn_reconnect_retries: 5
system_dns_override_enable: false
system_dns_custom: 
system_proxy_enable: false
system_persistent_notification: false
system_notification_sound: true
system_show_message_dialogs: false
system_forced_mtu: 
system_application_filter_type: 0
system_application_filter: 
system_application_language: 
system_first_run: true
system_restore_last_profile: true
system_last_profile_is_connected: false
system_exclude_local_networks: false
system_pause_vpn_when_screen_is_off: true
system_airvpn_remember_me: true
ovpn3_tls_version_min: tls_1_0
ovpn3_protocol: 
ovpn3_ipv6: 
ovpn3_timeout: 60
ovpn3_tun_persist: true
ovpn3_compression_mode: yes
ovpn3_synchronous_dns_lookup: false
ovpn3_autologin_sessions: true
ovpn3_disable_client_cert: false
ovpn3_ssl_debug_level: 0
ovpn3_default_key_direction: -1
ovpn3_force_aes_cbc_ciphersuites: false
ovpn3_tls_cert_profile: 
ovpn3_proxy_host: 
ovpn3_proxy_port: 
ovpn3_proxy_allow_cleartext_auth: false
ovpn3_custom_directives: 


--- Log dump ---

31 Jan 2020 17:32:34 UTC [Info] Eddie Version Code: 26
31 Jan 2020 17:32:34 UTC [Info] Eddie Version Name: 2.4
31 Jan 2020 17:32:34 UTC [Info] Initializing Eddie library
31 Jan 2020 17:32:34 UTC [Info] Eddie Library 1.3.2 - 22 March 2019
31 Jan 2020 17:32:34 UTC [Info] Eddie Library API level: 6
31 Jan 2020 17:32:34 UTC [Info] Architecture: arm64-v8a (Arm 64 bit)
31 Jan 2020 17:32:34 UTC [Info] Platform: Android
31 Jan 2020 17:32:34 UTC [Info] Manufacturer: OnePlus
31 Jan 2020 17:32:34 UTC [Info] Model: GM1917
31 Jan 2020 17:32:34 UTC [Info] Device: OnePlus7Pro
31 Jan 2020 17:32:34 UTC [Info] Brand: OnePlus
31 Jan 2020 17:32:34 UTC [Info] Product: OnePlus7Pro
31 Jan 2020 17:32:34 UTC [Info] Display: GM1917_21_191214
31 Jan 2020 17:32:34 UTC [Info] Android API Level: 29
31 Jan 2020 17:32:34 UTC [Info] Android Version Release: 10
31 Jan 2020 17:32:34 UTC [Info] Fingerprint: OnePlus/OnePlus7Pro/OnePlus7Pro:10/QKQ1.190716.003/1912141900:user/release-keys
31 Jan 2020 17:32:34 UTC [Info] Tags: release-keys
31 Jan 2020 17:32:34 UTC [Info] Rooted device: false
31 Jan 2020 17:32:34 UTC [Info] Eddie Library: OpenVPN initialization succeeded
31 Jan 2020 17:32:34 UTC [Info] Requesting user IP and country to AirVPN ipleak.net via secure connection
31 Jan 2020 17:32:34 UTC [Info] Setting manifest to default instance
31 Jan 2020 17:32:35 UTC [Info] AirVPN ipleak.net: User IP is 107.77.223.94
31 Jan 2020 17:32:35 UTC [Info] AirVPN ipleak.net: User country is US
31 Jan 2020 17:32:35 UTC [Info] Requesting user IP and country to AirVPN ipleak.net via secure connection
31 Jan 2020 17:32:35 UTC [Info] AirVPN ipleak.net: User IP is 107.77.223.94
31 Jan 2020 17:32:35 UTC [Info] AirVPN ipleak.net: User country is US
31 Jan 2020 17:32:35 UTC [Info] Requesting manifest document to AirVPN
31 Jan 2020 17:32:36 UTC [Info] Successfully received manifest document from AirVPN
31 Jan 2020 17:32:36 UTC [Info] Setting manifest to the instance downloaded from AirVPN server
31 Jan 2020 17:32:41 UTC [Info] Requesting user document to AirVPN
31 Jan 2020 17:32:42 UTC [Info] Successfully received user document from AirVPN
31 Jan 2020 17:32:42 UTC [Info] Requesting user document to AirVPN
31 Jan 2020 17:32:42 UTC [Info] Setting user profile to the instance downloaded from AirVPN server
31 Jan 2020 17:32:42 UTC [Info] Logged in to AirVPN as user Adams.j
31 Jan 2020 17:32:42 UTC [Info] Trying to connect AirVPN server Pegasus at Dallas, Texas, United States of America - Protocol UDP, Port 443
31 Jan 2020 17:32:42 UTC [Info] Requesting manifest document to AirVPN
31 Jan 2020 17:32:42 UTC [Info] Successfully received user document from AirVPN
31 Jan 2020 17:32:42 UTC [Info] Setting user profile to the instance downloaded from AirVPN server
31 Jan 2020 17:32:42 UTC [Info] Logged in to AirVPN as user Adams.j
31 Jan 2020 17:32:43 UTC [Info] VPN Lock is enabled
31 Jan 2020 17:32:43 UTC [Info] Local networks are tunneled into the VPN
31 Jan 2020 17:32:43 UTC [Info] Requesting manifest document to AirVPN
31 Jan 2020 17:32:43 UTC [Info] Network is connected to MOBILE nxtgenphone (LTE)
31 Jan 2020 17:32:43 UTC [Debug] VPNService.networkStatusChanged() action: 'SYSTEM_RESUME'
31 Jan 2020 17:32:43 UTC [Info] Successfully received manifest document from AirVPN
31 Jan 2020 17:32:43 UTC [Info] Setting manifest to the instance downloaded from AirVPN server
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: Successfully created a new OpenVPN client
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'tls_version_min' set to 'tls_1_0'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'protocol' set to ''
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'ipv6' set to ''
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'timeout' set to '60'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'tun_persist' set to 'true'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'compression_mode' set to 'yes'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'synchronous_dns_lookup' set to 'false'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'autologin_sessions' set to 'true'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'disable_client_cert' set to 'false'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'ssl_debug_level' set to '0'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'default_key_direction' set to '-1'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'force_aes_cbc_ciphersuites' set to 'false'
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN client: option 'tls_cert_profile' set to ''
31 Jan 2020 17:32:43 UTC [Info] Starting VPN thread
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: starting openVPNClient
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: Client::start(): Loading profile
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.protoOverride:
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.connTimeout: 60
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.compressionMode: yes
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.ipv6:
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.tlsVersionMinOverride: tls_1_0
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.tlsCertProfileOverride:
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.disableClientCert: false
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.proxyHost:
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.proxyPort:
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.proxyAllowCleartextAuth: false
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.defaultKeyDirection: -1
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.forceAesCbcCiphersuites: false
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.sslDebugLevel: 0
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.autologinSessions: true
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.tunPersist: true
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: config.synchronousDnsLookup: false
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: Client::start(): Profile loaded. Connecting to server
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: OpenVPN core 3.3 AirVPN android arm64 64-bit
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: connect_attach()
31 Jan 2020 17:32:43 UTC [Debug] OpenVPNTunnel.onConnectAttach()
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: Frame=512/2048/512 mssfix-ctrl=1250
31 Jan 2020 17:32:43 UTC [Debug] OpenVPN Event: type: 4, name: RESOLVE, info: 
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: connect_pre_run()
31 Jan 2020 17:32:43 UTC [Debug] OpenVPNTunnel.onConnectPreRun()
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: connect_run()
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: Contacting 199.249.230.19:443 via UDP
31 Jan 2020 17:32:43 UTC [Debug] OpenVPN Event: type: 5, name: WAIT, info: 
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: socket_protect(socket=83)
31 Jan 2020 17:32:43 UTC [Debug] OpenVPNTunnel.onSocketProtect(socket: 83)
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: Connecting to [199.249.230.19]:443 (199.249.230.19) via UDPv4
31 Jan 2020 17:32:43 UTC [Debug] OpenVPN Event: type: 7, name: CONNECTING, info: 
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: Tunnel Options:V4,dev-type tun,link-mtu 1522,tun-mtu 1500,proto UDPv4,comp-lzo,cipher AES-256-GCM,auth SHA512,keysize 256,key-method 2,tls-client
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: Peer Info:
IV_GUI_VER=Eddie Library 1.3.2
IV_VER=3.3 AirVPN
IV_PLAT=android
IV_NCP=2
IV_TCPNL=1
IV_PROTO=2
IV_LZO=1
IV_LZO_SWAP=1
IV_LZ4=1
IV_LZ4v2=1
IV_COMP_STUB=1
IV_COMP_STUBv2=1
IV_AUTO_SESS=1
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: VERIFY OK : depth=1
cert. version     : 3
serial number     : 8C:D8:43:EF:E4:5F:20:03
issuer name       : C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
subject name      : C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
issued  on        : 2014-04-11 10:15:45
expires on        : 2024-04-08 10:15:45
signed using      : RSA with SHA1
RSA key size      : 4096 bits
basic constraints : CA=true
31 Jan 2020 17:32:43 UTC [Info] Eddie Library: VERIFY OK : depth=0
cert. version     : 3
serial number     : 43
issuer name       : C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
subject name      : C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=Pegasus, emailAddress=info@airvpn.org
issued  on        : 2016-12-02 16:50:05
expires on        : 2026-11-30 16:50:05
signed using      : RSA with SHA-512
RSA key size      : 4096 bits
basic constraints : CA=false
cert. type        : SSL Server
key usage         : Digital Signature, Key Encipherment
ext key usage     : TLS Web Server Authentication
31 Jan 2020 17:32:44 UTC [Info] Successfully received manifest document from AirVPN
31 Jan 2020 17:32:44 UTC [Info] Setting manifest to the instance downloaded from AirVPN server
31 Jan 2020 17:32:44 UTC [Info] Eddie Library: SSL Handshake: TLSv1.2/TLS-DHE-RSA-WITH-AES-256-GCM-SHA384
31 Jan 2020 17:32:44 UTC [Info] Eddie Library: Session is ACTIVE
31 Jan 2020 17:32:44 UTC [Debug] OpenVPN Event: type: 8, name: GET_CONFIG, info: 
31 Jan 2020 17:32:44 UTC [Info] Eddie Library: Sending PUSH_REQUEST to server...
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: OPTIONS:
0 [comp-lzo] [no] 
1 [redirect-gateway] [ipv6] [def1] [bypass-dhcp] 
2 [dhcp-option] [DNS] [10.26.70.1] 
3 [dhcp-option] [DNS6] [fde6:7a:7d20:1646::1] 
4 [tun-ipv6] 
5 [route-gateway] [10.26.70.1] 
6 [topology] [subnet] 
7 [ping] [10] 
8 [ping-restart] [60] 
9 [ifconfig-ipv6] [fde6:7a:7d20:1646::1027/64] [fde6:7a:7d20:1646::1] 
10 [ifconfig] [10.26.70.41] [255.255.255.0] 
11 [peer-id] [1] 
12 [cipher] [AES-256-GCM]
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: PROTOCOL OPTIONS:
  cipher: AES-256-GCM
  digest: SHA512
  ncp enabled: yes
  compress: LZO_STUB
  peer ID: 1
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_new()
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderNew()
31 Jan 2020 17:32:45 UTC [Debug] OpenVPN Event: type: 9, name: ASSIGN_IP, info: 
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_add_address(address=10.26.70.41, prefix_length=24, gateway=10.26.70.1, ipv6=false, net30=false)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderAddAddress(address: 10.26.70.41, prefix_length: 24, gateway: 10.26.70.1, ipv6: false, net30: false)
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_add_address(address=fde6:7a:7d20:1646::1027, prefix_length=64, gateway=fde6:7a:7d20:1646::1, ipv6=true, net30=false)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderAddAddress(address: fde6:7a:7d20:1646::1027, prefix_length: 64, gateway: fde6:7a:7d20:1646::1, ipv6: true, net30: false)
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_add_route(address=0.0.0.0, prefix_length=0, metric=-1, ipv6=false)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderAddRoute(address: 0.0.0.0, prefix_length: 0, metric: -1, ipv6: false)
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_add_route(address=::, prefix_length=0, metric=-1, ipv6=true)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderAddRoute(address: ::, prefix_length: 0, metric: -1, ipv6: true)
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_add_dns_server(address=10.26.70.1, ipv6=false)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderAddDNSServer(address: 10.26.70.1, ipv6: false)
31 Jan 2020 17:32:45 UTC [Debug] VPNContext.doAddDNS(): Adding DNS server '10.26.70.1'
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_add_dns_server(address=fde6:7a:7d20:1646::1, ipv6=true)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderAddDNSServer(address: fde6:7a:7d20:1646::1, ipv6: true)
31 Jan 2020 17:32:45 UTC [Debug] VPNContext.doAddDNS(): Adding DNS server 'fde6:7a:7d20:1646::1'
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_set_block_ipv6(block_ipv6=false)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderSetBlockIPV6(block_ipv6: false)
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_set_remote_address(address=199.249.230.19, ipv6=false)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderSetRemoteAddress(address: 199.249.230.19, ipv6: false)
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_set_layer(layer=3)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderSetLayer(layer: 3)
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_set_session_name(name=199.249.230.19)
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderSetSessionName(name: 199.249.230.19)
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: tun_builder_establish()
31 Jan 2020 17:32:45 UTC [Debug] OpenVPNTunnel.onTunBuilderEstablish()
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: TunPersist: saving tun context:
Session Name: 199.249.230.19
Layer: OSI_LAYER_3
Remote Address: 199.249.230.19
Tunnel Addresses:
  10.26.70.41/24 -> 10.26.70.1
  fde6:7a:7d20:1646::1027/64 -> fde6:7a:7d20:1646::1 [IPv6]
Reroute Gateway: IPv4=1 IPv6=1 flags=[ ENABLE REROUTE_GW DEF1 BYPASS_DHCP IPv4 IPv6 ]
Block IPv6: no
Add Routes:
Exclude Routes:
DNS Servers:
  10.26.70.1
  fde6:7a:7d20:1646::1 [IPv6]
Search Domains:
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: Connected via tun
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: LZO init swap=0 asym=1
31 Jan 2020 17:32:45 UTC [Info] Eddie Library: Comp-stub init swap=0
31 Jan 2020 17:32:45 UTC [Info] CONNECTED to VPN (AirVPN server Pegasus - Dallas, Texas, United States of America)
Defined: 1
User: 
Server Host: 199.249.230.19
Server Port: 443
Server Protocol: UDPv4
Server IP: 199.249.230.19
VPN IPv4: 10.26.70.41
VPN IPv6: fde6:7a:7d20:1646::1027
Gateway IPv4: 10.26.70.1
Gateway IPv6: fde6:7a:7d20:1646::1
Tunnel Name: tun
 

Edited ... by giganerd
Apply LOG formatting to logs

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Posted ... (edited)

Is there anyone who has seen this issue of web pages not loading despite being connected to the internet through the mobile network? The Android app shows data speeds in and out.  As soon as I disconnect the app the web pages load. I have tried multiple servers with the same result. 

Again if I am connected through WiFi everything works great. 

If it would help I can connect through WiFi and post that Eddie log on here as well. 

Edited ... by adams.j

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@adams.j

Hello!

Can you please test a connection over TCP (you can set it in the "Settings" view or in the single servers view) and check whether the problem persists or not? Just in case your ISP messes with UDP (not uncommon situation with mobile ISPs).

Kind regards
 

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Thank you for the reply, that solved the issue and now it works on mobile data, I was hoping it would be an easy fix .
 

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