Bad ping with the German M247 Servers

[Guest]

Hi, Im experiencing a very bad ping and routing with the M247 Servers in Germany (and other countries). Here is a tracert to heise.de with Dubhe as an example for an M247 Server.

  1   104 ms    93 ms    86 ms  10.26.14.1
  2   107 ms   196 ms   109 ms  vlan27.as11.fra4.de.m247.com [141.98.102.177]
  3   102 ms    99 ms    99 ms  vlan2917.agg1.fra4.de.m247.com [212.103.51.190]
  4    97 ms    97 ms   102 ms  37.120.128.148
  5   182 ms   198 ms   190 ms  ffm-b12-link.telia.net [213.248.84.210]
  6   183 ms   180 ms   188 ms  ffm-bb2-link.telia.net [62.115.142.4]
  7   201 ms   202 ms   198 ms  ffm-b1-link.telia.net [62.115.137.167]
  8   173 ms     *      194 ms  plusline-ic-323934-ffm-b1.c.telia.net [62.115.153.153]
  9   178 ms   186 ms   179 ms  82.98.102.1
 10   183 ms   197 ms   197 ms  82.98.102.132
 11   201 ms   188 ms   177 ms  82.98.102.23
 12   178 ms   163 ms   168 ms  212.19.61.13
 13   205 ms   200 ms   201 ms  www.heise.de [193.99.144.85]

Here is a tracert with Intercrus.

  1    13 ms    13 ms    12 ms  10.10.174.1
  2    13 ms    13 ms    13 ms  v621.ce01.fra-10.de.leaseweb.net [178.162.204.252]
  3    13 ms    14 ms    13 ms  be-1.br02.fra-10.de.leaseweb.net [178.162.223.150]
  4    14 ms    13 ms    16 ms  be-102.bb01.fra-10.leaseweb.net [31.31.38.150]
  5    16 ms    18 ms    13 ms  te0-0-2-3.c350.f.de.plusline.net [80.81.193.132]
  6    15 ms    14 ms    14 ms  82.98.102.3
  7    13 ms    13 ms    13 ms  82.98.102.14
  8    13 ms    13 ms    13 ms  82.98.102.65
  9    14 ms    14 ms    13 ms  212.19.61.13
 10    13 ms    13 ms    13 ms  www.heise.de [193.99.144.85]

I'm using Eddie 2.18.5 on Windows 10. Can somebody tell me how long those problems persist already? I didn't actually use AirVPN on my main PC for a while.

[NoiselessOwl 26]

You are using a beta version of Eddie, beta usually come with bugs and issues. It is recommend to report the problem in the beta thread which is here.

If you want to have a stable version of Eddie, then you should get 2.16.3 which is current stable version.

[Guest]

I was on  2.16.3 before testing 2.18.5 and had the same Issues with the M247 Servers.

[NoiselessOwl 26]

Since you are having the same issue with the stable version. Then we would request a log of Eddie to see what is the problem. It will likely to indicate something down the line. May you please post the log?

[Guest]

The ping was better earlier in the day. But now its abysmal again.  The dutch servers and the german Leaseweb are perfectly fine.
 

Ping wird ausgeführt für www.heise.de [193.99.144.85] mit 32 Bytes Daten:
Antwort von 193.99.144.85: Bytes=32 Zeit=205ms TTL=243
Antwort von 193.99.144.85: Bytes=32 Zeit=186ms TTL=243
Antwort von 193.99.144.85: Bytes=32 Zeit=199ms TTL=243
Antwort von 193.99.144.85: Bytes=32 Zeit=191ms TTL=243

Eddie_20191203_182032.txt

log.txt

[AirCore 0]

Hi,

I see the same behavior on all German servers.
Normally I have around 24 - 26 ms and look at the picture. Is now around 120ms, It started yesterday.

Edited ... by AirCore

[Guest]

Seems to be an overload in the evening. For me it's most of the European M247 servers. This sucks, because I pretty much have to blacklist the M247 since they turn so bad in the evening.

[Staff 10014]

Hello!

We paste here an answer to a ticket with the same content for other readers' comfort.

The first explanation that comes to mind is that your ISP has worse peering with M247 than with Leaseweb and our provider in the Netherlands. We add redundancy whenever possible exactly to maximize good peering likelihood with any residential ISP in the world. While you can't expect, of course, that your ISP will sooner or later have better peering with M247, you can pick those servers which can give you the best performance.

Eddie (the Air client software) gives you the option to compile a white list or a black list of servers.

If a white list is defined, Eddie will connect only to those servers included in that white list. If a black list is defined, Eddie will skip and ignore all the servers included in the black list.

Kind regards
 

[Guest]

Thanks for the answer. The problem is that AirVPN is adding more and more M247 servers, and people who have a bad peering to them are screwed. I hope you diversify your server fleet more in the future.

[Staff 10014]

12 hours ago, maxx0r said:

Thanks for the answer. The problem is that AirVPN is adding more and more M247 servers, and people who have a bad peering to them are screwed. I hope you diversify your server fleet more in the future.

Hello!

For your peace of mind and to re-affirm that nobody's screwed: that's false. Our VPN infrastructure is based on 26.7% M247 servers which is approximately the same amount of M247 servers we had two years ago. Infrastructure redundancy is way more than 50%, so each provider is not critical by itself alone.

Furthermore, and more importantly, you are wrong even with the amount of providers. We have never a better diversification of providers than we have now. We currently work with 31 different providers which is an all time high.

Kind regards