can not connect

[freaky 0]

hi, been using the program for a few weeks without an issue.

today i cant seem to connect to the uk servers, it joined for about 3 minutes but was very slow, now it wont connect at all.

ive gone through most of the servers, i can connect to lyra, pretty quickly, but its a slow connection as im uk based.

the rest, i log in, select server, it goes to connecting and stays there. the green bar is moving, but it wont connect.

is there a fault, or how can i trouble shoot at my end.

just seems weird how 2 days ago it connected fine and today it wont.

thanks.

[Staff 9972]

hi, been using the program for a few weeks without an issue.

today i cant seem to connect to the uk servers, it joined for about 3 minutes but was very slow, now it wont connect at all.

ive gone through most of the servers, i can connect to lyra, pretty quickly, but its a slow connection as im uk based.

the rest, i log in, select server, it goes to connecting and stays there. the green bar is moving, but it wont connect.

is there a fault, or how can i trouble shoot at my end.

just seems weird how 2 days ago it connected fine and today it wont.

thanks.

Hello!

All servers are up and running. You can connect ONLY to Lyra? If so, can you please send us attempted connection logs to a couple of servers (for example Cassiopeia and Bootis, which are your highest priority)? Logs can be very helpful for troubleshooting.

We're looking forward to hearing from you.

Kind regards

[freaky 0]

where will i find the logs?

this morning it jas connected straight to the uk servers and is working fine.

no idea what happened yesterday.

[Staff 9972]

where will i find the logs?

this morning it jas connected straight to the uk servers and is working fine.

no idea what happened yesterday.

Hello!

If the problem occurs again, please feel free to send us the connection logs. As far as we understand you use the Air client, so in order to send us the logs please:

- right click on the Air dock icon

- select "Logs"

- click on "Copy to clipboard"

- paste here or where appropriate

Kind regards