[SOLVED] Account not active

[donald_duck 0]

Hi,

I've problem to login, it says that account is not active but I've a regular premium account.

thanks in advance.

[emerillo 0]

Sorry to dig up an old thread but I'm currently getting this as well.

[Staff 9973]

Hi,

I've problem to login, it says that account is not active but I've a regular premium account.

thanks in advance.

Hello!

Please hold on, we're looking into the issue.

Kind regards

[Staff 9973]

Hello!

We have detected the problem and we're working on it. We will keep you updated on this thread and Twitter.

Kind regards

[567653722877 0]

Having the same problem, but good to know u guys are already working on it.

How long you expect it to take? Only a short while or should I not bother making connection attempts for today?

[Bubo 1]

Likewise here, along with "pipes clogged" messages at main web site and took several tries to login to forum.

Here's a brief log of when trouble started for me.

----------------------------------------------------------

Airvpn-outage_9-19-12

VPN down... (08:48:55)

Forced Shutdown Appl.1... (08:48:54)

Ensure no user interaction is requiered in Application 1 (08:48:54)

SoftShutdown Appl.1 failed... (08:48:54)

SoftShutd. Appl.1... 1500 ms (08:48:54)

VPN down... (08:48:54)

SoftShutd. Appl.1... 1000 ms (08:48:54)

VPN down... (08:48:54)

SoftShutd. Appl.1... 500 ms (08:48:53)

VPN down... (08:48:53)

VPN ok, IP: 10. ... (08:38:02)

Application 1 startet... (08:38:02)

VPN ok, IP: 10. ... (08:38:02)

VPN down... (08:34:47)

Forced Shutdown Appl.1... (08:34:47)

Ensure no user interaction is requiered in Application 1 (08:34:47)

SoftShutdown Appl.1 failed... (08:34:47)

SoftShutd. Appl.1... 1500 ms (08:34:47)

VPN down... (08:34:47)

SoftShutd. Appl.1... 1000 ms (08:34:46)

VPN down... (08:34:46)

SoftShutd. Appl.1... 500 ms (08:34:46)

VPN down... (08:34:46)

VPN ok, IP: 10. ... (08:00:00)

hourly status:... (08:00:00)

------------------------------------------------------------------

HTH

[Bazzo 0]

Just happening to me also.

[Staff 9973]

Hello!

We are going to reboot all the system frontends and backends (not the VPN servers), we'll stay down for a few minutes.

Kind regards

[Bazzo 0]

That's my connection sorted

Thank you

[Staff 9973]

Hello!

Backends and frontends succesfully rebooted.

Problem "Account not active" mainly fixed, recovered a database disaster from backup. There are still some customers who will meet the "Account not active" message, we're working to fix that too.

Kind regards

[sparra 0]

I'm also having the same problem - I subscribed yesterday and everything worked, but today it just says "account not active - try again later", both with the client and via web access.

Is there any way to fix it?

Thanks,

sparra

[Staff 9973]

Having the same problem, but good to know u guys are already working on it.

How long you expect it to take? Only a short while or should I not bother making connection attempts for today?

Hello!

The problem is now solved for approx. 95% of the customers. We're working to fix the remaining 5%, it will take several minutes.

Kind regards

[Staff 9973]

Hello!

The problem now is fixed for everyone. Now we need to check the remotely forwarded ports table, if ports are not forwarded for your account do not worry at the moment, it's normal.

Kind regards

[Staff 9973]

Hello!

All the problems have been fixed. Please do not hesitate to contact us for any issue.

Kind regards

[NigelMansell 3]

Still problems here I'm afraid

Cannot connect to any server and "Member Access" doesn't give any indication of the number of remaining access days I have. Cannot download config files.

[NigelMansell 3]

Still having problems

No access to servers. Member Access gives no indication of the remaining days. Cannot create config files. Also having probelsm posting to the forums.

[Staff 9973]

Still problems here I'm afraid

Cannot connect to any server and "Member Access" doesn't give any indication of the number of remaining access days I have. Cannot download config files.

Hello!

Sorry, this was another problem, apparently AEC forced some hours ago the expiration of your account for unknown reasons (probably human error, we'll investigate). We have now re-activated "nigelmansell" and set the proper expiration date according to your various subscription plans.

Please do not hesitate to contact us for any further information or issue.

Kind regards

[shenzhoudi 0]

The same problem for a new account. !!!

[lameczek 0]

I have this same problem