Has Anyone Heard from Admin?

[honorhim 0]

6 hours after system crash, patience is starting to wear... Admin, please at least update us on what the problem is and how long it will take to resolve it.

[XQWeir97 16]

Admin is usually very responsive. This tells me that something very major has happened. I couldn't even reach the web site and recieved a message on the page: "Our Tubes are Clogged!" Finally I could reach it. I just hope Airvpn haven't been seized or shut down. This has been a good service, but governments that want to spy or censor their citizens don't like it. I hope nothing like this has happened to Airvpn.

[Staff 9771]

Admin is usually very responsive. This tells me that something very major has happened. I couldn't even reach the web site and recieved a message on the page: "Our Tubes are Clogged!" Finally I could reach it. I just hope Airvpn haven't been seized or shut down. This has been a good service, but governments that want to spy or censor their citizens don't like it. I hope nothing like this has happened to Airvpn.

Hello!

We have had a major problem on one of our backend servers. No attacks, no pressure from any entity (except the usual spammers, but that goes on by default ). The problem prevented new connections to our servers and has been now fixed. However, we're still working on the system in order to ascertain why the failover redundancy system worked only partially, therefore please do not hesitate to contact us for any further issue.

Kind regards

[FPyro 2]

Hello!

That sounds very technical; could you explain what a backend server is and what happened to it? And what does this "failover redundancy system" do?

Thank you :kiss:

[Staff 9771]

Hello!

That sounds very technical; could you explain what a backend server is and what happened to it? And what does this "failover redundancy system" do?

Thank you :kiss:

Hello!

A backend server is a machine which works "behind the scene". No client ever communicates directly with it, but the VPN servers do for various purposes (remember, we don't keep ANY database on VPN servers for security reasons). When a backend server does not respond, the VPN server queries the next one (and so on) - a redundancy system to keep the system up even if one or more servers are down. In this case, the system worked partially when a backend server began to have problems: the website could remain up, but establishing new connections to VPN servers was not possible. We're investigating.

Kind regards