[SOLVED] Unable to Connect

[imno007 0]

I can log in but can't connect to any of the servers. I get booted back to the login screen and it tells me it "failed to start". This has been the case when trying to connect to three different servers. Would have tried more but for the "you are already connected" message I have to wait out for several minutes between attempts....

[Staff 9972]

I can log in but can't connect to any of the servers. I get booted back to the login screen and it tells me it "failed to start". This has been the case when trying to connect to three different servers. Would have tried more but for the "you are already connected" message I have to wait out for several minutes between attempts....

Hello!

"Failed to start" and "Already connected" show two different conditions. Can you please send us the logs?

Kind regards

[imno007 0]

I can log in but can't connect to any of the servers. I get booted back to the login screen and it tells me it "failed to start". This has been the case when trying to connect to three different servers. Would have tried more but for the "you are already connected" message I have to wait out for several minutes between attempts....

Hello!

"Failed to start" and "Already connected" show two different conditions. Can you please send us the logs?

Kind regards

Hello. What I mean is after I log in and try to connect to a server and it tells me that it "failed to start" it then sends me back to the login screen - so I have to login again. But then when I try to login again I get the already connected message for several minutes, Then the same thing with the failed to start again.

I've also tried logging in using the scripts with Viscosity, trying all ports, and get a disconnect with every one.

Okay, I looked for log files and can't find any. Do I have to turn on "statistics" in the member area to generate them...? I'll give it a go.

[imno007 0]

Okay, I take it back, Viscosity works, it was just the first time I tried it and I wasn't used to the interface. So... I can connect using the scripts. It's just your client software that's the issue. Still have the same problem if I try to login using it. I'm happy to keep using Viscosity, though, to be honest, if it will work better with the reconnects. I got disconnected earlier using the client software and had no idea, and unfortunately I was downloading a couple of "hot" torrents, so just have to keep my fingers crossed now that I don't get any notices.

Maybe you can tell me where I can find the log files for future reference, because there's only the AirVPN.exe in the install folder, and I found an xml file under the user accounts but no logs. Thanks.

[Staff 9972]

Hello!

In order to display and copy the logs in the Air client, please right-click on its dock icon and select "Logs". A window will open showing the logs. Click on "Copy to clipboard" then paste in the message. Since you have no problems with Viscosity, perhaps the "Failed to start" error is caused by a corrupt configuration file, in which case you can safely delete it after you close the client (you can find the path and the name of the .xml configuration file in the logs). The Air client will re-create the configuration at the next run.

Kind regards

[imno007 0]

Thanks! I should have thought to look there, but it seems only recently I've noticed more programs putting there options there on right-click instead of somewhere in the main interface, so it hasn't become second-nature yet for me to look there. The problem actually turned out to be a missing TAP adaptor. I'm not sure how I managed to delete it but apparently I did at some point. I'll try conencting again as soon as I stop getting the already connected message, but I should be fine now. If you don't hear from me again, assume all is well.

Thanks again.

[imno007 0]

Heh, sorry, I was actually just trying to mark the topic solved, but ended up quoting the first post. I'm using Firefox and your buttons down there on the lower right of the message box often don't show up for me. Probably a flash or java thing, I'll get around to troubleshooting it soon.

So you can delete that last post if you want and mark this solved. Thanks again.

[Staff 9972]

Heh, sorry, I was actually just trying to mark the topic solved, but ended up quoting the first post. I'm using Firefox and your buttons down there on the lower right of the message box often don't show up for me. Probably a flash or java thing, I'll get around to troubleshooting it soon.

Uhm... thank you for the information, it's a problem on our side, Kunena does not show those buttons anymore, we did not see the issue (probably because of browsers cache), we'll look into this asap.

Kind regards

[imno007 0]

Ha ha, sure, you're welcome.

[FPyro 2]

Good, then this button not visible thing is not only for me. You can still see the buttons when highlighting them though

[bubbles93 0]

Hi, ive been using the client for awhile now and have had no issues until today. i am currently experiencing the same problems as above. here are my logs :

8/26/2012 - 8:54 PM AirVPN client version: 1.7

8/26/2012 - 8:54 PM Reading options from C:\Users\xxx\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

8/26/2012 - 8:54 PM OpenVPN bundle version: OpenVPN 2.2.2

8/26/2012 - 8:54 PM OpenVPN current version: OpenVPN 2.2.2

8/26/2012 - 8:54 PM Ready.

8/26/2012 - 8:55 PM Login...

8/26/2012 - 8:55 PM Login success.

8/26/2012 - 9:07 PM Contacting service...

8/26/2012 - 9:07 PM Connecting...

8/26/2012 - 9:07 PM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

8/26/2012 - 9:07 PM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

8/26/2012 - 9:07 PM LZO compression initialized

8/26/2012 - 9:07 PM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

8/26/2012 - 9:07 PM Socket Buffers: R=[8192->8192] S=[8192->8192]

8/26/2012 - 9:07 PM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

8/26/2012 - 9:07 PM Local Options hash (VER=V4): '22188c5b'

8/26/2012 - 9:07 PM Expected Remote Options hash (VER=V4): 'a8f55717'

8/26/2012 - 9:07 PM UDPv4 link local: [undef]

8/26/2012 - 9:07 PM UDPv4 link remote: 178.248.30.131:443

8/26/2012 - 9:07 PM TLS: Initial packet from 178.248.30.131:443, sid=b5fc712c 64fb80d3

8/26/2012 - 9:07 PM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

8/26/2012 - 9:07 PM VERIFY OK: nsCertType=SERVER

8/26/2012 - 9:07 PM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

8/26/2012 - 9:07 PM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

8/26/2012 - 9:07 PM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

8/26/2012 - 9:07 PM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

8/26/2012 - 9:07 PM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

8/26/2012 - 9:07 PM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

8/26/2012 - 9:07 PM [server] Peer Connection Initiated with 178.248.30.131:443

8/26/2012 - 9:07 PM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

8/26/2012 - 9:07 PM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 120,ifconfig 10.4.2.166 10.4.2.165'

8/26/2012 - 9:07 PM OPTIONS IMPORT: timers and/or timeouts modified

8/26/2012 - 9:07 PM OPTIONS IMPORT: LZO parms modified

8/26/2012 - 9:07 PM OPTIONS IMPORT: --ifconfig/up options modified

8/26/2012 - 9:07 PM OPTIONS IMPORT: route options modified

8/26/2012 - 9:07 PM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

8/26/2012 - 9:07 PM ROUTE default_gateway=192.168.1.1

8/26/2012 - 9:07 PM CreateFile failed on TAP device: \\.\Global\{6EFF04E6-FB49-4CD4-9334-9DCD69EA3CA0}.tap

8/26/2012 - 9:07 PM All TAP-Win32 adapters on this system are currently in use.

8/26/2012 - 9:07 PM Exiting

8/26/2012 - 9:07 PM Failed to start.

8/26/2012 - 9:07 PM Login...

8/26/2012 - 9:07 PM Already connected.

[Staff 9972]

Hi, ive been using the client for awhile now and have had no issues until today. i am currently experiencing the same problems as above. here are my logs :

Hello!

This is a different problem, your TAP-Win32 adapter is inaccessible:

8/26/2012 - 9:07 PM CreateFile failed on TAP device: \\.\Global\{6EFF04E6-FB49-4CD4-9334-9DCD69EA3CA0}.tap

8/26/2012 - 9:07 PM All TAP-Win32 adapters on this system are currently in use.

Please make sure that:

- no other OpenVPN instances are running

- the Air client is launched with administrator privileges

- the TAP-Win32 adapter is enabled

In order to enable the TAP-Win32 adapter:

Windows XP: Open Control Panel->Network and Internet connections->Network Connections. Right-click the adapter "TAP-Win32 Adapter V9" and select Enable.

Windows Vista: Open Control Panel->Network and Internet->Network and Sharing Center->Manage network connections. Right-click the TAP-Win32 Adapter and select Enable.

Windows 7: Open Control Panel->Network and Internet->Network and Sharing Center->Change Adapter Settings. Right-click the adapter TAP-Win32 Adapter and select Enable.

Kind regards

[bubbles93 0]

thank you!!! For some reason my TAP adapter was disabled, im abit of a networking newbie so Change Adapter settings evaded me. i appreciate the timely response, thanks again.