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qwertylad

Not Connected

By qwertylad, ... in General & Suggestions

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qwertylad    0

qwertylad
Posted ...

Hi.

I can connect to your servers and when I use checkmyip.com it shows I am using them, but when i go on to the AirVPN website the Red 'Not Connected' icon is shown and i cant do a speed check either as it says im not connected.

I have changed my FireWall/Anti Virus to accept Air VPN, But it still shows 'Not Connected'

Please help!

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Staff    9773

Staff
Posted ...

Hi.

I can connect to your servers and when I use checkmyip.com it shows I am using them, but when i go on to the AirVPN website the Red 'Not Connected' icon is shown and i cant do a speed check either as it says im not connected.

I have changed my FireWall/Anti Virus to accept Air VPN, But it still shows 'Not Connected'

Please help!

Hello!

Can you please send us the connection logs?

Kind regards

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qwertylad    0

qwertylad
Posted ...

11/08/2012 - 11:42 AirVPN client version: 1.7

11/08/2012 - 11:42 Reading options from C:\Users\David\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

11/08/2012 - 11:42 OpenVPN bundle version: OpenVPN 2.2.2

11/08/2012 - 11:42 OpenVPN current version: OpenVPN 2.2.2

11/08/2012 - 11:42 Ready.

11/08/2012 - 11:42 Login...

11/08/2012 - 11:42 Login success.

11/08/2012 - 11:43 Contacting service...

11/08/2012 - 11:43 Connecting...

11/08/2012 - 11:43 OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

11/08/2012 - 11:43 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

11/08/2012 - 11:43 LZO compression initialized

11/08/2012 - 11:43 Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

11/08/2012 - 11:43 Socket Buffers: R=[516096->516096] S=[172032->172032]

11/08/2012 - 11:43 Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

11/08/2012 - 11:43 Local Options hash (VER=V4): '22188c5b'

11/08/2012 - 11:43 Expected Remote Options hash (VER=V4): 'a8f55717'

11/08/2012 - 11:43 UDPv4 link local: [undef]

11/08/2012 - 11:43 UDPv4 link remote: 89.149.226.185:443

11/08/2012 - 11:43 TLS: Initial packet from 89.149.226.185:443, sid=a90abc00 5e50b67c

11/08/2012 - 11:43 VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

11/08/2012 - 11:43 VERIFY OK: nsCertType=SERVER

11/08/2012 - 11:43 VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

11/08/2012 - 11:43 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 11:43 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 11:43 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 11:43 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 11:43 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

11/08/2012 - 11:43 [server] Peer Connection Initiated with 89.149.226.185:443

11/08/2012 - 11:43 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

11/08/2012 - 11:43 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 120,ifconfig 10.4.27.158 10.4.27.157'

11/08/2012 - 11:43 OPTIONS IMPORT: timers and/or timeouts modified

11/08/2012 - 11:43 OPTIONS IMPORT: LZO parms modified

11/08/2012 - 11:43 OPTIONS IMPORT: --ifconfig/up options modified

11/08/2012 - 11:43 OPTIONS IMPORT: route options modified

11/08/2012 - 11:43 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

11/08/2012 - 11:43 ROUTE default_gateway=192.168.1.1

11/08/2012 - 11:43 TAP-WIN32 device [Local Area Connection 2] opened: \\.\Global\{24809FCF-958E-491C-AF97-2CAEF7F9DFC6}.tap

11/08/2012 - 11:43 TAP-Win32 Driver Version 9.9

11/08/2012 - 11:43 TAP-Win32 MTU=1500

11/08/2012 - 11:43 Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.4.27.158/255.255.255.252 on interface {24809FCF-958E-491C-AF97-2CAEF7F9DFC6} [DHCP-serv: 10.4.27.157, lease-time: 31536000]

11/08/2012 - 11:43 Successful ARP Flush on interface [14] {24809FCF-958E-491C-AF97-2CAEF7F9DFC6}

11/08/2012 - 11:43 TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

11/08/2012 - 11:43 C:\WINDOWS\system32\route.exe ADD 89.149.226.185 MASK 255.255.255.255 192.168.1.1

11/08/2012 - 11:43 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4

11/08/2012 - 11:43 Route addition via IPAPI succeeded [adaptive]

11/08/2012 - 11:43 C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.27.157

11/08/2012 - 11:43 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

11/08/2012 - 11:43 Route addition via IPAPI succeeded [adaptive]

11/08/2012 - 11:43 C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.27.157

11/08/2012 - 11:43 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

11/08/2012 - 11:43 Route addition via IPAPI succeeded [adaptive]

11/08/2012 - 11:43 C:\WINDOWS\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.27.157

11/08/2012 - 11:43 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

11/08/2012 - 11:43 Route addition via IPAPI succeeded [adaptive]

11/08/2012 - 11:43 Initialization Sequence Completed

11/08/2012 - 11:43 Starting Management Interface...

11/08/2012 - 11:43 Checking...

11/08/2012 - 11:43 Retrieve statistics...

11/08/2012 - 11:43 Connected.

11/08/2012 - 12:43 TLS: soft reset sec=0 bytes=8493577/0 pkts=13992/0

11/08/2012 - 12:43 VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

11/08/2012 - 12:43 VERIFY OK: nsCertType=SERVER

11/08/2012 - 12:43 VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

11/08/2012 - 12:43 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 12:43 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 12:43 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 12:43 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 12:43 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

11/08/2012 - 13:43 TLS: tls_process: killed expiring key

11/08/2012 - 13:43 TLS: soft reset sec=0 bytes=5246717/0 pkts=9585/0

11/08/2012 - 13:43 VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

11/08/2012 - 13:43 VERIFY OK: nsCertType=SERVER

11/08/2012 - 13:43 VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

11/08/2012 - 13:43 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 13:43 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 13:43 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 13:43 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 13:43 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

11/08/2012 - 14:43 TLS: tls_process: killed expiring key

11/08/2012 - 14:43 VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

11/08/2012 - 14:43 VERIFY OK: nsCertType=SERVER

11/08/2012 - 14:43 VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

11/08/2012 - 14:43 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 14:43 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 14:43 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 14:43 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 14:43 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

11/08/2012 - 15:43 TLS: tls_process: killed expiring key

11/08/2012 - 15:43 TLS: soft reset sec=0 bytes=15615161/0 pkts=19110/0

11/08/2012 - 15:43 VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

11/08/2012 - 15:43 VERIFY OK: nsCertType=SERVER

11/08/2012 - 15:43 VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

11/08/2012 - 15:43 Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 15:43 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 15:43 Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

11/08/2012 - 15:43 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

11/08/2012 - 15:43 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

Thanks for your help

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Staff    9773

Staff
Posted ...

Hello!

The logs are perfectly fine. Now, if you restart your browser and browse to our website, you should see a green central bottom box saying "Connected!" to Omicron, as it was confirmed by checkmyip.com

Kind regards

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qwertylad    0

qwertylad
Posted ...

Hello again.

I have restarted my Browsers - Google Chrome and Internet Explorer and cleared the history and cookies, but it still shows The red 'Not Connected' logo and my own IP address.

The same issue affects my other PC too.

Regards

qwertylad

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Staff    9773

Staff
Posted ...

Hello again.

I have restarted my Browsers - Google Chrome and Internet Explorer and cleared the history and cookies, but it still shows The red 'Not Connected' logo and my own IP address.

The same issue affects my other PC too.

Regards

qwertylad

Hello!

Can you please send us your routing table before and after the connection (feel free to delete sensitive information)? Just issue the command "route print" (before and after you have performed a connection to a VPN server) from a command prompt and publish the output.

Kind regards

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qwertylad    0

qwertylad
Posted ...

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>route print

===========================================================================

Interface List

14...00 ff 24 80 9f cf ......TAP-Win32 Adapter V9 #2

13...00 ff 4c bc f5 ac ......Anchorfree HSS Adapter

11...18 f4 6a 0b c3 da ......Broadcom 802.11n Network Adapter

10...88 ae 1d 74 04 65 ......Broadcom NetLink Gigabit Ethernet

1...........................Software Loopback Interface 1

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 25

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

192.168.1.0 255.255.255.0 On-link 192.168.1.101 281

192.168.1.101 255.255.255.255 On-link 192.168.1.101 281

192.168.1.255 255.255.255.255 On-link 192.168.1.101 281

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 192.168.1.101 281

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 192.168.1.101 281

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

1 306 ::1/128 On-link

1 306 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

C:\Windows\system32>

This is before connection

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qwertylad    0

qwertylad
Posted ...

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>route print

===========================================================================

Interface List

14...00 ff 24 80 9f cf ......TAP-Win32 Adapter V9 #2

13...00 ff 4c bc f5 ac ......Anchorfree HSS Adapter

11...18 f4 6a 0b c3 da ......Broadcom 802.11n Network Adapter

10...88 ae 1d 74 04 65 ......Broadcom NetLink Gigabit Ethernet

1...........................Software Loopback Interface 1

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 25

0.0.0.0 128.0.0.0 10.4.19.137 10.4.19.138 30

10.4.0.1 255.255.255.255 10.4.19.137 10.4.19.138 30

10.4.19.136 255.255.255.252 On-link 10.4.19.138 286

10.4.19.138 255.255.255.255 On-link 10.4.19.138 286

10.4.19.139 255.255.255.255 On-link 10.4.19.138 286

95.211.98.154 255.255.255.255 192.168.1.1 192.168.1.101 25

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

128.0.0.0 128.0.0.0 10.4.19.137 10.4.19.138 30

192.168.1.0 255.255.255.0 On-link 192.168.1.101 281

192.168.1.101 255.255.255.255 On-link 192.168.1.101 281

192.168.1.255 255.255.255.255 On-link 192.168.1.101 281

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 10.4.19.138 286

224.0.0.0 240.0.0.0 On-link 192.168.1.101 281

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 10.4.19.138 286

255.255.255.255 255.255.255.255 On-link 192.168.1.101 281

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

1 306 ::1/128 On-link

1 306 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

C:\Windows\system32>

This is after connection

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Staff    9773

Staff
Posted ...

Hello!

The routing tables and the logs are just fine. We can see that your account is currently connected and exchanging data as well. If you browse to http://ip2location.com while you're connected to the VPN, is the exit-IP of the VPN server displayed?

Kind regards

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qwertylad    0

qwertylad
Posted ...

Hi.

After checking on ip2location.com I see that it is Dutch VPN IP adress displayed.

But looking at the bottom of this page it still shows me as 'Not Connected' and displayed my own IP Address.

A very strange problem indeed.

Regards

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