ANSWERED Unable to connect on AsusWRT - how to troubleshoot?

[DentonJC 0]

I have RT-AC87U with official 3.0.0.4.382_50010-gb0c6a12 firmware. I have followed the official AirVPN guide.

 

When I hit "Connect" button, it switches to "Disconnect" button. However the connection state shows running progress circle with "Connecting..." hint. Any diagnostic shows that I am not connected.

 

The system log shows this:

 

Apr 23 14:03:01 rc_service: service 3984:notify_rc start_vpnclient5

Apr 23 14:04:01 rc_service: service 4238:notify_rc start_vpnclient5

Apr 23 14:05:01 rc_service: service 4294:notify_rc start_vpnclient5

Apr 23 14:06:01 rc_service: service 4349:notify_rc start_vpnclient5

 

(I don't do anything)

 

I have tried restarting router - does not help. I tried using ISP's, Google's and AirVPN's DNS - does not make a difference.

 

Any ideas what might be wrong, or how can I troubleshoot this? 

[go558a83nk 371]

Change the log verbosity to 4 to get more information which could help you determine why it's not working.

[DentonJC 0]

Unfortunately, even with detailed log - there are no clues.

 

ASUS support asked me to upgrade firmware to beta http://asus.ru/ftp/NW_TO_TEST/RT-AC87U_3.0.0.4_382_50331-g086439b.trx - which doesn't seem to be available on the web-site and also not found via router's UI. It did not help.

 

I made a factory reset on the router after the firmware upgrade, re-setup all settings. 

 

And now it is working. Seems to be fine. However, it is not clear what the problem was.