Airvpn not connecting today...

[kaizen099 0]

Hi I connect via a guest/visitor wifi and Airvpn is not connecting to my usual Canada servers. Do I post my log for review? Airvpn just keeps on switching servers and never connects. I already restarted my computer.

 

Thank you

 

 

 

[LZ1 672]

Hello!

 

Yes please post any logs you can, as it's otherwise not possible for us to help . Are you using the Eddie client?

[kaizen099 0]

Hi thank you yes I am using the Eddie client 2.12.4. Please see below.

 

AirVPN Support Report - Generated 3/8/2018 2:43 PM UTC

 

 

-- Environment --

Eddie version: 2.12.4

Eddie OS build: windows_x64

OS type: Windows

OS name: Microsoft Windows NT 10.0.16299.0

OS description: Microsoft Windows NT 10.0.16299.0

Mono /.Net Framework: v4.0.30319

OpenVPN driver: TAP-Windows Adapter V9, version 9.21.2

OpenVPN: 2.4.0 - OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09 (C:\Program Files\AirVPN\openvpn.exe)

SSH: plink 0.67 (C:\Program Files\AirVPN\plink.exe)

SSL: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)

curl: 7.34.0 (C:\Program Files\AirVPN\curl.exe)

Profile path: C:\Users\AppData\Local\AirVPN\AirVPN.xml

Data path: C:\Users\\AppData\Local\AirVPN

Application path: C:\Program Files\AirVPN

Executable path: C:\Program Files\AirVPN\AirVPN.exe

Command line arguments (1): path="home"

 

 

 

remember: True

areas.whitelist: ca,us

 

 

-- Logs --

I 2018.03.08 09:37:09 - Eddie client version: 2.12.4 / windows_x64, System: Windows, Name: Microsoft Windows NT 10.0.16299.0, Mono/.Net Framework: v4.0.30319

. 2018.03.08 09:37:09 - Reading options from C:\Users\\AppData\Local\AirVPN\AirVPN.xml

. 2018.03.08 09:37:11 - Data path: C:\Users\\AppData\Local\AirVPN

. 2018.03.08 09:37:11 - Application path: C:\Program Files\AirVPN

. 2018.03.08 09:37:11 - Executable path: C:\Program Files\AirVPN\AirVPN.exe

. 2018.03.08 09:37:11 - Command line arguments (1): path="home"

. 2018.03.08 09:37:11 - Operating System: Microsoft Windows NT 10.0.16299.0

I 2018.03.08 09:37:13 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2

I 2018.03.08 09:37:13 - OpenVPN - Version: 2.4.0 - OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09 (C:\Program Files\AirVPN\openvpn.exe)

I 2018.03.08 09:37:13 - SSH - Version: plink 0.67 (C:\Program Files\AirVPN\plink.exe)

I 2018.03.08 09:37:13 - SSL - Version: stunnel 5.40 (C:\Program Files\AirVPN\stunnel.exe)

I 2018.03.08 09:37:13 - curl - Version: 7.34.0 (C:\Program Files\AirVPN\curl.exe)

I 2018.03.08 09:37:13 - Certification Authorities: C:\Program Files\AirVPN\cacert.pem

. 2018.03.08 09:37:15 - Updating systems & servers data ...

! 2018.03.08 09:37:15 - Ready

. 2018.03.08 09:37:18 - Systems & servers data update completed

I 2018.03.08 09:37:19 - Session starting.

. 2018.03.08 09:37:20 - IPv6 disabled with packet filtering.

I 2018.03.08 09:37:27 - Checking authorization ...

! 2018.03.08 09:37:28 - Connecting to Sualocin (Canada, Toronto, Ontario)

. 2018.03.08 09:37:28 - OpenVPN > OpenVPN 2.4.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jan 29 2017

. 2018.03.08 09:37:28 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2018.03.08 09:37:28 - OpenVPN > library versions: OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09

. 2018.03.08 09:37:28 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2018.03.08 09:37:29 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:37:29 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:37:29 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]184.75.221.42:443

. 2018.03.08 09:37:29 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2018.03.08 09:37:29 - OpenVPN > UDP link local: (not bound)

. 2018.03.08 09:37:29 - OpenVPN > UDP link remote: [AF_INET]184.75.221.42:443

. 2018.03.08 09:38:01 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting

. 2018.03.08 09:38:01 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2018.03.08 09:38:06 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

! 2018.03.08 09:38:07 - Disconnecting

. 2018.03.08 09:38:07 - Connection terminated.

I 2018.03.08 09:38:10 - Checking authorization ...

! 2018.03.08 09:38:11 - Connecting to Lesath (Canada, Toronto, Ontario)

. 2018.03.08 09:38:12 - OpenVPN > OpenVPN 2.4.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jan 29 2017

. 2018.03.08 09:38:12 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2018.03.08 09:38:12 - OpenVPN > library versions: OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09

. 2018.03.08 09:38:12 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2018.03.08 09:38:12 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:38:12 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:38:12 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]184.75.221.2:443

. 2018.03.08 09:38:12 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2018.03.08 09:38:12 - OpenVPN > UDP link local: (not bound)

. 2018.03.08 09:38:12 - OpenVPN > UDP link remote: [AF_INET]184.75.221.2:443

! 2018.03.08 09:38:13 - Disconnecting

. 2018.03.08 09:38:13 - Connection terminated.

I 2018.03.08 09:38:14 - Cancel requested.

. 2018.03.08 09:38:14 - IPv6 restored with packet filtering.

. 2018.03.08 09:38:14 - Flushing DNS

! 2018.03.08 09:38:18 - Session terminated.

I 2018.03.08 09:39:24 - Session starting.

. 2018.03.08 09:39:24 - IPv6 disabled with packet filtering.

I 2018.03.08 09:39:24 - Checking authorization ...

! 2018.03.08 09:39:25 - Connecting to Aludra (Canada, Toronto, Ontario)

. 2018.03.08 09:39:25 - OpenVPN > OpenVPN 2.4.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jan 29 2017

. 2018.03.08 09:39:25 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2018.03.08 09:39:25 - OpenVPN > library versions: OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09

. 2018.03.08 09:39:25 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2018.03.08 09:39:25 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:39:25 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:39:25 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]104.254.90.202:443

. 2018.03.08 09:39:26 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2018.03.08 09:39:26 - OpenVPN > UDP link local: (not bound)

. 2018.03.08 09:39:26 - OpenVPN > UDP link remote: [AF_INET]104.254.90.202:443

. 2018.03.08 09:39:58 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting

. 2018.03.08 09:39:58 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2018.03.08 09:40:03 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

! 2018.03.08 09:40:03 - Disconnecting

. 2018.03.08 09:40:03 - Connection terminated.

I 2018.03.08 09:40:06 - Checking authorization ...

! 2018.03.08 09:40:07 - Connecting to Lesath (Canada, Toronto, Ontario)

. 2018.03.08 09:40:07 - OpenVPN > OpenVPN 2.4.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jan 29 2017

. 2018.03.08 09:40:07 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2018.03.08 09:40:07 - OpenVPN > library versions: OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09

. 2018.03.08 09:40:07 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2018.03.08 09:40:08 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:40:08 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:40:08 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]184.75.221.2:443

. 2018.03.08 09:40:08 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2018.03.08 09:40:08 - OpenVPN > UDP link local: (not bound)

. 2018.03.08 09:40:08 - OpenVPN > UDP link remote: [AF_INET]184.75.221.2:443

. 2018.03.08 09:40:41 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting

. 2018.03.08 09:40:42 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2018.03.08 09:40:46 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

! 2018.03.08 09:40:46 - Disconnecting

. 2018.03.08 09:40:46 - Connection terminated.

I 2018.03.08 09:40:50 - Checking authorization ...

! 2018.03.08 09:40:51 - Connecting to Kraz (Canada, Toronto, Ontario)

. 2018.03.08 09:40:51 - OpenVPN > OpenVPN 2.4.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jan 29 2017

. 2018.03.08 09:40:51 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2018.03.08 09:40:51 - OpenVPN > library versions: OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09

. 2018.03.08 09:40:51 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2018.03.08 09:40:52 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:40:52 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:40:52 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]199.19.94.61:443

. 2018.03.08 09:40:52 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2018.03.08 09:40:52 - OpenVPN > UDP link local: (not bound)

. 2018.03.08 09:40:52 - OpenVPN > UDP link remote: [AF_INET]199.19.94.61:443

. 2018.03.08 09:41:24 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting

. 2018.03.08 09:41:24 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2018.03.08 09:41:29 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

! 2018.03.08 09:41:30 - Disconnecting

. 2018.03.08 09:41:30 - Connection terminated.

I 2018.03.08 09:41:33 - Checking authorization ...

! 2018.03.08 09:41:34 - Connecting to Tegmen (Canada, Toronto, Ontario)

. 2018.03.08 09:41:34 - OpenVPN > OpenVPN 2.4.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jan 29 2017

. 2018.03.08 09:41:34 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2018.03.08 09:41:34 - OpenVPN > library versions: OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09

. 2018.03.08 09:41:34 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2018.03.08 09:41:34 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:41:34 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:41:34 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]137.63.71.50:443

. 2018.03.08 09:41:34 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2018.03.08 09:41:34 - OpenVPN > UDP link local: (not bound)

. 2018.03.08 09:41:34 - OpenVPN > UDP link remote: [AF_INET]137.63.71.50:443

. 2018.03.08 09:42:06 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting

. 2018.03.08 09:42:06 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2018.03.08 09:42:11 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

! 2018.03.08 09:42:11 - Disconnecting

. 2018.03.08 09:42:11 - Connection terminated.

I 2018.03.08 09:42:14 - Checking authorization ...

! 2018.03.08 09:42:15 - Connecting to Rana (Canada, Toronto, Ontario)

. 2018.03.08 09:42:16 - OpenVPN > OpenVPN 2.4.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jan 29 2017

. 2018.03.08 09:42:16 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2018.03.08 09:42:16 - OpenVPN > library versions: OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09

. 2018.03.08 09:42:16 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2018.03.08 09:42:16 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:42:16 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:42:16 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]199.19.94.132:443

. 2018.03.08 09:42:16 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2018.03.08 09:42:16 - OpenVPN > UDP link local: (not bound)

. 2018.03.08 09:42:16 - OpenVPN > UDP link remote: [AF_INET]199.19.94.132:443

. 2018.03.08 09:42:49 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting

. 2018.03.08 09:42:49 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2018.03.08 09:42:54 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

! 2018.03.08 09:42:55 - Disconnecting

. 2018.03.08 09:42:55 - Connection terminated.

I 2018.03.08 09:42:58 - Checking authorization ...

! 2018.03.08 09:42:59 - Connecting to Saiph (Canada, Toronto, Ontario)

. 2018.03.08 09:42:59 - OpenVPN > OpenVPN 2.4.0 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jan 29 2017

. 2018.03.08 09:42:59 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2018.03.08 09:42:59 - OpenVPN > library versions: OpenSSL 1.0.2k  26 Jan 2017, LZO 2.09

. 2018.03.08 09:42:59 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2018.03.08 09:42:59 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:42:59 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2018.03.08 09:42:59 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]184.75.223.226:443

. 2018.03.08 09:42:59 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2018.03.08 09:42:59 - OpenVPN > UDP link local: (not bound)

. 2018.03.08 09:42:59 - OpenVPN > UDP link remote: [AF_INET]184.75.223.226:443

[LZ1 672]

That's great, thank you.

 

First of all, update your client to the latest stable or, if you prefer, experimental release . That client is from early last year.

 

Then please try going to Eddies preferences>Protocols>Select TCP after unchecking "Automatic" and connecting to a new location. Then please tell us what happens.

[kaizen099 0]

which TCP?

[LZ1 672]

which TCP?

Any you choose. Most would typically pick TCP 443, as UDP 443 is otherwise the default.

 

But first please update your client .

[kaizen099 0]

Hi, updated eddie client and switched to tcp, still not connecting. I am going to try connecting via my cell hotspot then connecting to airvpn to rule out my work guest/visitor wifi causing the issue.

[kaizen099 0]

Hi, I just connected via my hotspot and was able to connect to AirVpn, can a network administrator block a guest/visitor wifi network from connecting to AirVpn?

[LZ1 672]

Please try using the SSH or SSL protocol on the guest network .

 

Yes it's possible to block things on a network, using more or less elaborate techniques.

 

It would be nice to see your logs when connecting to the guest network.

[kaizen099 0]

yup SSL protocol works! so what happened? Did they attempt to block or did they noticed someone was trying to connect via AirVpn and blocked it? 

[LZ1 672]

SSL hides that you're using Air, thus making it harder to block . I don't know what they did. But it certainly seems like they're trying to filter out certain kinds of traffic.

 

Enjoy.

[kaizen099 0]

Hi, thanks, quick question is there anyway for them to track my laptop down if my laptop name has my first name and last initial as the device name...do I change it? I am assuming they can see me when first signing on to the network then I disappear when connecting to airvpn? Thanks 

[LZ1 672]

That's a simple question with a potentially broad answer. Which "them" do you mean? The owners of the network can see a connected laptop, but with Air on, they can't see what you're doing online, which is the crucial thing. 

 

If you want to become more secure/private, then there's plenty of places you can read up on that. So in a sense, the name of your laptop is the least of your worries, but it can't hurt to change it if you're concerned.

 

But how you manage your personal computers, is outside the scope of what Air is trying to do.

[kaizen099 0]

Correct the network owners can see my connected laptop...but does it say, what i don't want is for the network owener to see my "firstname last initial" laptop connected then they can search for my name. 

 

"firstnamelast initial" laptop connected

[LZ1 672]

They would also see a MAC address - which isn't great either and arguably worse, in terms of tracking. But regardless, simply change your PC name .

 

In a casual setting, this sort of thing isn't something to really worry about though. If you worry about this, it would be natural to worry about Windows next, as it sends a lot of information to MS.