Trial Account: Trying to figure things out.

[spocko123 1]

Hello!

I heard about your service and how you guys keep your customers super anonymous but I'm having a couple of issues with the client. I seem to be able to connect using 443 UDP but once i do the internet acts like if I'm offline and no pages show. However, connecting using 53 UDP everything seems fine but then my router randomly disconnects! I know its weird.

Update: At the moment I'm connected to Sirius Server - 53 UDP. The weird thing: As soon as my download picks up my modem/router just "reset" ( all lights flash ) I have a feeling my ISP does not like the VPN Usage. This only happens when I start to download something via Youtube ( Stream) or Torrenting. Any ideas on what I should do would be fantastic! Thank you !

I'm connecting to US Servers.

Does it matter what port / protocol I use?

Do i have to open ports thru my modem/router?

Thank you,

G.T

Here are my Router/Modem logs which occur after the reset process.

Netgear cg3000d-RG

Time: 10:45

Warning (5)

Description:

DHCP WARNING - Non-critical field invalid in response ;CM-MAC=74:44:01:6b:70:d8;CMTS-MAC=00:12:d9:54:a7:42;CM-QOS=1.0;CM-VER=3.0;

Here is my log Just in case you ask for it.

5/16/2012 - 10:12 AM AirVPN client version: 1.7

5/16/2012 - 10:12 AM Reading options from C:\Users\Blkprt\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

5/16/2012 - 10:12 AM OpenVPN bundle version: OpenVPN 2.2.2

5/16/2012 - 10:12 AM OpenVPN current version: OpenVPN 2.2.2

5/16/2012 - 10:12 AM Ready.

5/16/2012 - 10:12 AM Login...

5/16/2012 - 10:13 AM Login success.

5/16/2012 - 10:13 AM Contacting service...

5/16/2012 - 10:13 AM Connecting...

5/16/2012 - 10:13 AM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

5/16/2012 - 10:13 AM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

5/16/2012 - 10:13 AM LZO compression initialized

5/16/2012 - 10:13 AM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

5/16/2012 - 10:13 AM Socket Buffers: R=[8192->8192] S=[8192->8192]

5/16/2012 - 10:13 AM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

5/16/2012 - 10:13 AM Local Options hash (VER=V4): '22188c5b'

5/16/2012 - 10:13 AM Expected Remote Options hash (VER=V4): 'a8f55717'

5/16/2012 - 10:13 AM UDPv4 link local: [undef]

5/16/2012 - 10:13 AM UDPv4 link remote: 69.163.36.66:80

5/16/2012 - 10:13 AM TLS: Initial packet from 69.163.36.66:80, sid=ba2ec060 baef2a04

5/16/2012 - 10:13 AM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

5/16/2012 - 10:13 AM VERIFY OK: nsCertType=SERVER

5/16/2012 - 10:13 AM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

5/16/2012 - 10:13 AM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

5/16/2012 - 10:13 AM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

5/16/2012 - 10:13 AM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

5/16/2012 - 10:13 AM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

5/16/2012 - 10:13 AM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

5/16/2012 - 10:13 AM [server] Peer Connection Initiated with 69.163.36.66:80

5/16/2012 - 10:13 AM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

5/16/2012 - 10:13 AM AUTH: Received AUTH_FAILED control message

5/16/2012 - 10:13 AM Authorization failed. Maybe you are connected from another machine?

5/16/2012 - 10:13 AM Disconnecting...

5/16/2012 - 10:13 AM Disconnected.

5/16/2012 - 10:13 AM SIGTERM received, sending exit notification to peer

5/16/2012 - 10:13 AM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

5/16/2012 - 10:13 AM TCP/UDP: Closing socket

5/16/2012 - 10:13 AM SIGTERM[soft,exit-with-notification] received, process exiting

5/16/2012 - 10:13 AM Login...

5/16/2012 - 10:13 AM Already connected.

5/16/2012 - 10:14 AM Login...

5/16/2012 - 10:14 AM Already connected.

5/16/2012 - 10:16 AM Login...

5/16/2012 - 10:16 AM Login success.

5/16/2012 - 10:23 AM Contacting service...

5/16/2012 - 10:23 AM Connecting...

5/16/2012 - 10:23 AM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

5/16/2012 - 10:23 AM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

5/16/2012 - 10:23 AM LZO compression initialized

5/16/2012 - 10:23 AM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

5/16/2012 - 10:23 AM Socket Buffers: R=[8192->8192] S=[8192->8192]

5/16/2012 - 10:23 AM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

5/16/2012 - 10:23 AM Local Options hash (VER=V4): '22188c5b'

5/16/2012 - 10:23 AM Expected Remote Options hash (VER=V4): 'a8f55717'

5/16/2012 - 10:23 AM UDPv4 link local: [undef]

5/16/2012 - 10:23 AM UDPv4 link remote: 108.59.8.147:53

5/16/2012 - 10:23 AM TLS: Initial packet from 108.59.8.147:53, sid=27a04649 47d3db79

5/16/2012 - 10:23 AM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

5/16/2012 - 10:23 AM VERIFY OK: nsCertType=SERVER

5/16/2012 - 10:23 AM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

5/16/2012 - 10:23 AM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

5/16/2012 - 10:23 AM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

5/16/2012 - 10:23 AM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

5/16/2012 - 10:23 AM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

5/16/2012 - 10:23 AM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

5/16/2012 - 10:23 AM [server] Peer Connection Initiated with 108.59.8.147:53

5/16/2012 - 10:23 AM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

5/16/2012 - 10:23 AM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.8.0.1,comp-lzo no,route 10.8.0.1,topology net30,ping 10,ping-restart 120,ifconfig 10.8.1.22 10.8.1.21'

5/16/2012 - 10:23 AM OPTIONS IMPORT: timers and/or timeouts modified

5/16/2012 - 10:23 AM OPTIONS IMPORT: LZO parms modified

5/16/2012 - 10:23 AM OPTIONS IMPORT: --ifconfig/up options modified

5/16/2012 - 10:23 AM OPTIONS IMPORT: route options modified

5/16/2012 - 10:23 AM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

5/16/2012 - 10:23 AM ROUTE default_gateway=192.168.0.1

5/16/2012 - 10:23 AM TAP-WIN32 device [Local Area Connection 2] opened: \\.\Global\{91383AA4-EB91-415C-8AF9-75C72155AEC3}.tap

5/16/2012 - 10:23 AM TAP-Win32 Driver Version 9.9

5/16/2012 - 10:23 AM TAP-Win32 MTU=1500

5/16/2012 - 10:23 AM Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.8.1.22/255.255.255.252 on interface {91383AA4-EB91-415C-8AF9-75C72155AEC3} [DHCP-serv: 10.8.1.21, lease-time: 31536000]

5/16/2012 - 10:23 AM Successful ARP Flush on interface [16] {91383AA4-EB91-415C-8AF9-75C72155AEC3}

5/16/2012 - 10:23 AM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

5/16/2012 - 10:23 AM C:\WINDOWS\system32\route.exe ADD 108.59.8.147 MASK 255.255.255.255 192.168.0.1

5/16/2012 - 10:23 AM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=100 and dwForwardType=4

5/16/2012 - 10:23 AM Route addition via IPAPI succeeded [adaptive]

5/16/2012 - 10:23 AM C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.8.1.21

5/16/2012 - 10:23 AM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

5/16/2012 - 10:23 AM Route addition via IPAPI succeeded [adaptive]

5/16/2012 - 10:23 AM C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.8.1.21

5/16/2012 - 10:23 AM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

5/16/2012 - 10:23 AM Route addition via IPAPI succeeded [adaptive]

5/16/2012 - 10:23 AM C:\WINDOWS\system32\route.exe ADD 10.8.0.1 MASK 255.255.255.255 10.8.1.21

5/16/2012 - 10:23 AM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

5/16/2012 - 10:23 AM Route addition via IPAPI succeeded [adaptive]

5/16/2012 - 10:23 AM Initialization Sequence Completed

5/16/2012 - 10:23 AM Starting Management Interface...

5/16/2012 - 10:23 AM Checking...

5/16/2012 - 10:24 AM Retrieve statistics...

5/16/2012 - 10:24 AM Connected.

5/16/2012 - 10:30 AM Replay-window backtrack occurred [1]

UPDATE 2 : After being off the VPN For over an hour I get no disconnects or error logs on my router/modem. This is a very very weird situation. As soon as i get back onto the VPN I get Router/Modem Resets.

UPDATE2: I think I fixed it ! Instead of UDP I started to use TCP? NO idea what the difference is... or maybe it has something to do with my ISP? "COX" But 10mins in and the connection seems very stable with heavy downloads ( Youtube / utorrent).

[Staff 10696]

Hello!

The "Replay-window backtrack occurred" showed in the logs is a hint that you have (not necessarily always) high latency with our servers. While this may or may not disrupt the connection, using a TCP port will surely mitigate the problem, especially during the handshake, and actually you could fix the issue with a TCP connection. TCP provides full error-correction, while UDP does not. Please see the FAQ for more information.

Kind regards

[spocko123 1]

Thanks for the quick reply!

Everything seems to be working 100% and fast. I'm definitely going to be getting Airvpn.

Ty

G.T