US severs not working

[m4kersm4rk 0]

Hi

I've been using this service for a few months now and have been really pleased with it, however for the past couple of days I have been unable to connect to the Vega server and am getting very slow response time from the other two US servers. The European ones seem Ok, any advice? Thanks in advance.

[Staff 9771]

Hi

I've been using this service for a few months now and have been really pleased with it, however for the past couple of days I have been unable to connect to the Vega server and am getting very slow response time from the other two US servers. The European ones seem Ok, any advice? Thanks in advance.

Hello!

We don't detect any issue with the USA servers. Can you please send us the connection logs, especially the attempted connection logs with Vega?

Kind regards

[m4kersm4rk 0]

Hi

Thanks for the quick reply, I attach the log for my last attempted connection to the Vega server, any help appreciated!

Thanks again.

13/05/2012 - 13:08 AirVPN client version: 1.7

13/05/2012 - 13:08 Reading options from C:\Users\Jim\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

13/05/2012 - 13:08 OpenVPN bundle version: OpenVPN 2.2.2

13/05/2012 - 13:08 OpenVPN current version: OpenVPN 2.2.2

13/05/2012 - 13:08 Ready.

13/05/2012 - 13:08 Login...

13/05/2012 - 13:08 Login success.

13/05/2012 - 13:08 Contacting service...

13/05/2012 - 13:08 Connecting...

13/05/2012 - 13:08 OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

13/05/2012 - 13:08 NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

13/05/2012 - 13:08 LZO compression initialized

13/05/2012 - 13:08 Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

13/05/2012 - 13:08 Socket Buffers: R=[8192->8192] S=[8192->8192]

13/05/2012 - 13:08 Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

13/05/2012 - 13:08 Local Options hash (VER=V4): '22188c5b'

13/05/2012 - 13:08 Expected Remote Options hash (VER=V4): 'a8f55717'

13/05/2012 - 13:08 UDPv4 link local: [undef]

13/05/2012 - 13:08 UDPv4 link remote: 69.163.36.66:443

[Staff 9771]

Hi

Thanks for the quick reply, I attach the log for my last attempted connection to the Vega server, any help appreciated!

Hello!

Vega is currently not responding on port 443 UDP. We are looking into the issue. In the meantime, please connect to any other port (443 TCP, 80 TCP, 80 UDP, 53 TCP, 53 UDP).

EDIT: the problem has been fixed

Kind regards

[m4kersm4rk 0]

Thankyou! Really appreciate the fast response, keep up the good work!