ANSWERED Help I can not sign into Eddie

[Keksjdjdke 35]

Every time I try to sign into Eddie I get the error "Cannot login. (The request timed out)". I've even tried to reset my Mac by wiping the SSD and reinstalling macOS 10.12.2 (16C68). I've made sure my firewall is disabled and I've updated to the latest Eddie client 2.11.10 and I still get the above error. I have another Mac on the same wifi network running the same version of macOS and eddie and the other Mac always works. I've also verified that my password is correct. Here are my logs.

 

I 2017.01.11 21:33:15 - Eddie client version: 2.11.10 / osx_x64, System: OSX, Name: 10.12.2, Mono/.Net Framework: v4.0.30319

. 2017.01.11 21:33:15 - Reading options from /Users/user/.airvpn/AirVPN.xml

. 2017.01.11 21:33:15 - Profile options not found, using defaults.

. 2017.01.11 21:33:16 - Data path: /Users/user/.airvpn

. 2017.01.11 21:33:16 - Application path: /Applications/Eddie.app/Contents/MacOS

. 2017.01.11 21:33:16 - Executable path: /Applications/Eddie.app/Contents/MacOS/Eddie

. 2017.01.11 21:33:16 - Command line arguments (0):

. 2017.01.11 21:33:16 - Operating System: Unix 16.3.0.0 - Darwin users-MacBook-Pro.local 16.3.0 Darwin Kernel Version 16.3.0: Thu Nov 17 20:23:58 PST 2016; root:xnu-3789.31.2~1/RELEASE_X86_64 x86_64

I 2017.01.11 21:33:16 - OpenVPN Driver - Expected

I 2017.01.11 21:33:16 - OpenVPN - Version: 2.4.0 - OpenSSL 1.0.2j  26 Sep 2016, LZO 2.09 (/Applications/Eddie.app/Contents/MacOS/openvpn)

I 2017.01.11 21:33:16 - SSH - Version: OpenSSH_7.3p1, LibreSSL 2.4.1 (/usr/bin/ssh)

I 2017.01.11 21:33:16 - SSL - Version: stunnel 5.37 (/Applications/Eddie.app/Contents/MacOS/stunnel)

! 2017.01.11 21:33:16 - Ready

. 2017.01.11 21:33:16 - Updating systems & servers data ...

. 2017.01.11 21:33:17 - Systems & servers data update completed

I 2017.01.11 21:33:34 - Checking login ...

F 2017.01.11 21:34:14 - Cannot login. (The request timed out)

I 2017.01.11 21:34:53 - Checking login ...

F 2017.01.11 21:35:33 - Cannot login. (The request timed out)

I 2017.01.11 21:39:52 - Checking login ...

F 2017.01.11 21:40:32 - Cannot login. (The request timed out)

. 2017.01.11 21:43:30 - Updating systems & servers data ...

. 2017.01.11 21:44:10 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (The request timed out)

I 2017.01.11 21:48:28 - Checking login ...

 

[LZ1 672]

Hello!
 

You could try turning off Eddie, then going into the AirVPN folder and deleting AirVPN.xml.

[Keksjdjdke 35]

Hello!

 

You could try turning off Eddie, then going into the AirVPN folder and deleting AirVPN.xml.

I've tried that multiple times and it still does not work.

[Keksjdjdke 35]

I still can not sign in!

I 2017.01.11 21:33:15 - Eddie client version: 2.11.10 / osx_x64, System: OSX, Name: 10.12.2, Mono/.Net Framework: v4.0.30319

. 2017.01.11 21:33:15 - Reading options from /Users/user/.airvpn/AirVPN.xml

. 2017.01.11 21:33:15 - Profile options not found, using defaults.

. 2017.01.11 21:33:16 - Data path: /Users/user/.airvpn

. 2017.01.11 21:33:16 - Application path: /Applications/Eddie.app/Contents/MacOS

. 2017.01.11 21:33:16 - Executable path: /Applications/Eddie.app/Contents/MacOS/Eddie

. 2017.01.11 21:33:16 - Command line arguments (0):

. 2017.01.11 21:33:16 - Operating System: Unix 16.3.0.0 - Darwin users-MacBook-Pro.local 16.3.0 Darwin Kernel Version 16.3.0: Thu Nov 17 20:23:58 PST 2016; root:xnu-3789.31.2~1/RELEASE_X86_64 x86_64

I 2017.01.11 21:33:16 - OpenVPN Driver - Expected

I 2017.01.11 21:33:16 - OpenVPN - Version: 2.4.0 - OpenSSL 1.0.2j  26 Sep 2016, LZO 2.09 (/Applications/Eddie.app/Contents/MacOS/openvpn)

I 2017.01.11 21:33:16 - SSH - Version: OpenSSH_7.3p1, LibreSSL 2.4.1 (/usr/bin/ssh)

I 2017.01.11 21:33:16 - SSL - Version: stunnel 5.37 (/Applications/Eddie.app/Contents/MacOS/stunnel)

! 2017.01.11 21:33:16 - Ready

. 2017.01.11 21:33:16 - Updating systems & servers data ...

. 2017.01.11 21:33:17 - Systems & servers data update completed

I 2017.01.11 21:33:34 - Checking login ...

F 2017.01.11 21:34:14 - Cannot login. (The request timed out)

I 2017.01.11 21:34:53 - Checking login ...

F 2017.01.11 21:35:33 - Cannot login. (The request timed out)

I 2017.01.11 21:39:52 - Checking login ...

F 2017.01.11 21:40:32 - Cannot login. (The request timed out)

. 2017.01.11 21:43:30 - Updating systems & servers data ...

. 2017.01.11 21:44:10 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (The request timed out)

I 2017.01.11 21:48:28 - Checking login ...

[LZ1 672]

Have you tried re-installing the client? Possibly with the portable version?

 

You could also submit a support ticket - you don't have to wait for us

[Keksjdjdke 35]

Have you tried re-installing the client? Possibly with the portable version?

 

You could also submit a support ticket - you don't have to wait for us

I've reinstalled macOS Sierra and I've tried both versions of Eddy the portable and the installer. I contacted the supporting and they raise my ticket to support level 2. But they haven't been able to resolve it yet.

[d4ab9f 0]

 

Have you tried re-installing the client? Possibly with the portable version?

 

You could also submit a support ticket - you don't have to wait for us

I've reinstalled macOS Sierra and I've tried both versions of Eddy the portable and the installer. I contacted the supporting and they raise my ticket to support level 2. But they haven't been able to resolve it yet.

I'm having the same issue. Any resolution?

[nekusasu 0]

Guys, the problem is actually the new version (2.11.15).

 

I had the same issue but I found a workaround:

1. Delete Eddie version 2.11.15;

2. Use this method to delete AirVPN.xml (https://airvpn.org/topic/20620-osx-fresh-install-air-vpn-client-login-fail/) <-- this is important, make sure you do it correctly;

3. Install the older version (2.10).

 

I can't guarantee it will work 100% for everyone but this is what solved it for me!

 

Also, I sent a support ticket and it was escalated to Support level 2 so I'm sure they will get into it.

 

Please send a ticket too so this can be fixed sooner!

[Keksjdjdke 35]

Guys, the problem is actually the new version (2.11.15).

 

I had the same issue but I found a workaround:

1. Delete Eddie version 2.11.15;

2. Use this method to delete AirVPN.xml (https://airvpn.org/topic/20620-osx-fresh-install-air-vpn-client-login-fail/) <-- this is important, make sure you do it correctly;

3. Install the older version (2.10).

 

I can't guarantee it will work 100% for everyone but this is what solved it for me!

 

Also, I sent a support ticket and it was escalated to Support level 2 so I'm sure they will get into it.

 

Please send a ticket too so this can be fixed sooner!

Thank you for your advice, It lets me login using your steps but I can not connect to any server and the servers are not rated. And I have opened many tickets and they can not fix it. it would be nice if the developer looks into this.

[Keksjdjdke 35]

It looks like the latest 2.12.2 fixed this issue! thank you for all your help!

[Khariz 109]

Yep, 2.12.2 works great on OSX!  Route Checking is back to being lighting fast too!