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ml25

ANSWERED Eddie OSX 10.9.5 not connecting

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I've been using Air VPN on my Mac with no problems for the best part of a year. All of a sudden a few days ago, with no change in hardware or anything, the client has stopped connecting to servers. I can view the server list, ping times etc but every time I try and connect to use a server (whether a recommended or specific one) it goes around in a loop of 'checking route', 'connecting to server xyz', 'disconnecting'.

 

I'm a bit confused as to what's going wrong. I have a valid subscription & account, I can use it on iOS without problem and there's no local network rules/ filters. Is there anything I need to do or has something happened on Air VPNs side?

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Hello!

 

You should post your logs in full, not just refer to them . Perhaps you're using an older version of the Eddie client - try go to its "About" page. It should say at least version 2.10. There's a variety of threads on the solution to checking route errors as well - try turn off tunnel and DNS checking, in the Eddie preferences.


Moderators do not speak on behalf of AirVPN. Only the Official Staff account does. Please also do not run Tor Exit Servers behind AirVPN, thank you.
Did you make a guide or how-to for something? Then contact me to get it listed in my new user guide's Guides Section, so that the community can find it more easily.

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Hi,

 

I've tried disabling tunnel & DNS checking which allowed me to connect but no data actually went through AirVPN (in fact no data was able to pass through - even though I don't use Network Lock). I've tried uninstalling and reinstalling Eddie with no luck. I'm at a loss as I can't find any information in the logs (that I can see).

 

Any ideas on whats going wrong?

 

Thanks

 

Logs

I 2016.12.31 22:29:01 - AirVPN client version: 2.10.3 / x86, System: OSX, Name: 10.9.5 / x64
. 2016.12.31 22:29:01 - Reading options from /Users/mark/.airvpn/AirVPN.xml
. 2016.12.31 22:29:01 - Data Path: /Users/mark/.airvpn
. 2016.12.31 22:29:01 - App Path: /Applications/AirVPN.app/Contents/MacOS
. 2016.12.31 22:29:01 - Executable Path: /Applications/AirVPN.app/Contents/MacOS/AirVPN
. 2016.12.31 22:29:01 - Command line arguments (0):
. 2016.12.31 22:29:01 - Updating systems & servers data ...
. 2016.12.31 22:29:01 - Operating System: Unix 13.4.0.0 - Darwin marks-air.lan 13.4.0 Darwin Kernel Version 13.4.0: Mon Jan 11 18:17:34 PST 2016; root:xnu-2422.115.15~1/RELEASE_X86_64 x86_64
I 2016.12.31 22:29:01 - OpenVPN Driver - Expected
I 2016.12.31 22:29:01 - OpenVPN - Version: OpenVPN 2.3.8 (/Applications/AirVPN.app/Contents/MacOS/openvpn)
I 2016.12.31 22:29:01 - SSH - Version: OpenSSH_6.2p2, OSSLShim 0.9.8r 8 Dec 2011 (/usr/bin/ssh)
I 2016.12.31 22:29:01 - SSL - Version: stunnel 5.17 (/Applications/AirVPN.app/Contents/MacOS/stunnel)
! 2016.12.31 22:29:01 - Ready
. 2016.12.31 22:29:01 - Systems & servers data update completed
I 2016.12.31 22:29:14 - Checking login ...
! 2016.12.31 22:29:20 - Logged in.
I 2016.12.31 22:29:41 - Session starting.
I 2016.12.31 22:29:41 - IPv6 disabled on network adapter (Bluetooth DUN)
I 2016.12.31 22:29:41 - IPv6 disabled on network adapter (Wi-Fi)
I 2016.12.31 22:29:41 - IPv6 disabled on network adapter (Bluetooth PAN)
I 2016.12.31 22:29:42 - IPv6 disabled on network adapter (Thunderbolt Bridge)
I 2016.12.31 22:29:42 - Checking authorization ...
! 2016.12.31 22:29:42 - Connecting to Pleione (Netherlands, Alblasserdam)
. 2016.12.31 22:29:42 - OpenVPN > OpenVPN 2.3.8 x86_64-apple-darwin14.4.0 [sSL (OpenSSL)] [LZO] [MH] [iPv6] built on Aug 13 2015
. 2016.12.31 22:29:42 - OpenVPN > library versions: OpenSSL 1.0.2d 9 Jul 2015, LZO 2.08
. 2016.12.31 22:29:42 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3104
. 2016.12.31 22:29:42 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file
. 2016.12.31 22:29:42 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2016.12.31 22:29:42 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2016.12.31 22:29:42 - OpenVPN > Socket Buffers: R=[196724->131072] S=[9216->131072]
. 2016.12.31 22:29:42 - OpenVPN > UDPv4 link local: [undef]
. 2016.12.31 22:29:42 - OpenVPN > UDPv4 link remote: [AF_INET]213.152.162.148:443
. 2016.12.31 22:29:42 - OpenVPN > TLS: Initial packet from [AF_INET]213.152.162.148:443, sid=af35f922 0500d546
. 2016.12.31 22:29:42 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2016.12.31 22:29:42 - OpenVPN > Validating certificate key usage
. 2016.12.31 22:29:42 - OpenVPN > ++ Certificate has key usage 00a0, expects 00a0
. 2016.12.31 22:29:42 - OpenVPN > VERIFY KU OK
. 2016.12.31 22:29:42 - OpenVPN > Validating certificate extended key usage
. 2016.12.31 22:29:42 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2016.12.31 22:29:42 - OpenVPN > VERIFY EKU OK
. 2016.12.31 22:29:42 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
. 2016.12.31 22:29:43 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2016.12.31 22:29:43 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2016.12.31 22:29:43 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2016.12.31 22:29:43 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2016.12.31 22:29:43 - OpenVPN > Control Channel: TLSv1.2, cipher TLSv1/SSLv3 DHE-RSA-AES256-GCM-SHA384, 4096 bit RSA
. 2016.12.31 22:29:43 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]213.152.162.148:443
. 2016.12.31 22:29:45 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)
. 2016.12.31 22:29:45 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,dhcp-option DNS 10.4.0.1,comp-lzo no,route-gateway 10.4.0.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.4.76.57 255.255.0.0'
. 2016.12.31 22:29:45 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified
. 2016.12.31 22:29:45 - OpenVPN > OPTIONS IMPORT: LZO parms modified
. 2016.12.31 22:29:45 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified
. 2016.12.31 22:29:45 - OpenVPN > OPTIONS IMPORT: route options modified
. 2016.12.31 22:29:45 - OpenVPN > OPTIONS IMPORT: route-related options modified
. 2016.12.31 22:29:45 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
. 2016.12.31 22:29:45 - OpenVPN > Opening utun (connect(AF_SYS_CONTROL)): Resource busy
. 2016.12.31 22:29:45 - OpenVPN > Opened utun device utun2
. 2016.12.31 22:29:45 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0
. 2016.12.31 22:29:45 - OpenVPN > /sbin/ifconfig utun2 delete
. 2016.12.31 22:29:45 - OpenVPN > ifconfig: ioctl (SIOCDIFADDR): Can't assign requested address
. 2016.12.31 22:29:45 - OpenVPN > NOTE: Tried to delete pre-existing tun/tap instance -- No Problem if failure
. 2016.12.31 22:29:45 - OpenVPN > /sbin/ifconfig utun2 10.4.76.57 10.4.76.57 netmask 255.255.0.0 mtu 1500 up
. 2016.12.31 22:29:45 - OpenVPN > /sbin/route add -net 10.4.0.0 10.4.76.57 255.255.0.0
. 2016.12.31 22:29:45 - OpenVPN > route: writing to routing socket: File exists
. 2016.12.31 22:29:45 - OpenVPN > add net 10.4.0.0: gateway 10.4.76.57: File exists
. 2016.12.31 22:29:45 - OpenVPN > /sbin/route add -net 213.152.162.148 192.168.1.254 255.255.255.255
. 2016.12.31 22:29:45 - OpenVPN > add net 213.152.162.148: gateway 192.168.1.254
. 2016.12.31 22:29:45 - OpenVPN > /sbin/route add -net 0.0.0.0 10.4.0.1 128.0.0.0
. 2016.12.31 22:29:45 - OpenVPN > add net 0.0.0.0: gateway 10.4.0.1
. 2016.12.31 22:29:45 - OpenVPN > /sbin/route add -net 128.0.0.0 10.4.0.1 128.0.0.0
. 2016.12.31 22:29:45 - OpenVPN > add net 128.0.0.0: gateway 10.4.0.1
. 2016.12.31 22:29:45 - Starting Management Interface
. 2016.12.31 22:29:45 - OpenVPN > Initialization Sequence Completed
I 2016.12.31 22:29:45 - DNS of a network adapter forced (Bluetooth DUN)
I 2016.12.31 22:29:45 - DNS of a network adapter forced (Wi-Fi)
I 2016.12.31 22:29:45 - DNS of a network adapter forced (Bluetooth PAN)
I 2016.12.31 22:29:45 - DNS of a network adapter forced (Thunderbolt Bridge)
I 2016.12.31 22:29:46 - Flushing DNS
I 2016.12.31 22:29:46 - Checking route
W 2016.12.31 22:30:36 - The request timed out
! 2016.12.31 22:30:36 - Disconnecting
. 2016.12.31 22:30:36 - Management - Send 'signal SIGTERM'
. 2016.12.31 22:30:36 - OpenVPN > MANAGEMENT: CMD 'signal SIGTERM'
. 2016.12.31 22:30:36 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info
. 2016.12.31 22:30:36 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2016.12.31 22:30:36 - OpenVpn Management > SUCCESS: signal SIGTERM thrown

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Seems you've got a few networking devices such as Bluetooth ones - I would try disabling some of them, as I think too many devices can confuse Eddie sometimes. Did you try using Network Lock?

 

Anyhow, perhaps it's best if you just download the Experimental client and use that . You can also try using different protocols - sometimes this helps when checking route fails, as in your case.

 

OpenVPN > ifconfig: ioctl (SIOCDIFADDR): Can't assign requested address


Moderators do not speak on behalf of AirVPN. Only the Official Staff account does. Please also do not run Tor Exit Servers behind AirVPN, thank you.
Did you make a guide or how-to for something? Then contact me to get it listed in my new user guide's Guides Section, so that the community can find it more easily.

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LZ1 thank you very much

I'm still using the normal client but have switched to one of the alternative ports and it worked instantly.

 

Cheers!

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