"The remote name could not be resolved"

[KelDG 0]

Hi, I have been using Air for a year or so and suddenly this happened.  All is fine up until checking route, it gets stuck there for quite a while and then gives me the error "The remote name could not be resolved".  Any suggestions on a fix, I did nothing to the system, nothing was installed or uninstalled.

[LZ1 673]

Hello!

 

You should provide logs really.

 

But do go to the Eddie preferences if you're using it and disable either DNS route checking, Tunnel checking or both.

[KelDG 0]

Hello!

 

You should provide logs really.

 

But do go to the Eddie preferences if you're using it and disable either DNS route checking, Tunnel checking or both.

Thanks for replying, I turned off both DNS route checking and Tunnel checking, it connects right away but when I try to go to a website I get cannot connect to page error from the browser.  I turned both options back on and used the method of resetting winsock and stack reset from this thread (https://airvpn.org/topic/8320-solved-connects-but-ip-doesnt-change-on-windows-server-essentials-2012/?do=findComment&comment=8321) and this works but only for one restart, after that it is back to the same problem.

 

Here is my log whilst the original problem is happening (I highlited in red where the problem seems to be, it just cycles doing that over and over.

 

I 2016.12.21 23:27:17 - AirVPN client version: 2.10.3 / x64, System: Windows, Name: Microsoft Windows NT 6.2.9200.0 / x64

. 2016.12.21 23:27:17 - Reading options from C:\Users\Kel\AppData\Local\AirVPN\AirVPN.xml

. 2016.12.21 23:27:17 - Data Path: C:\Users\Kel\AppData\Local\AirVPN

. 2016.12.21 23:27:17 - App Path: C:\Program Files\AirVPN

. 2016.12.21 23:27:17 - Executable Path: C:\Program Files\AirVPN\AirVPN.exe

. 2016.12.21 23:27:17 - Command line arguments (1): path="home"

. 2016.12.21 23:27:17 - Operating System: Microsoft Windows NT 6.2.9200.0

. 2016.12.21 23:27:17 - Updating systems & servers data ...

. 2016.12.21 23:27:17 - Systems & servers data update completed

I 2016.12.21 23:27:21 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2

I 2016.12.21 23:27:21 - OpenVPN - Version: OpenVPN 2.3.8 (C:\Program Files\AirVPN\openvpn.exe)

I 2016.12.21 23:27:21 - SSH - Version: plink 0.63 (C:\Program Files\AirVPN\plink.exe)

I 2016.12.21 23:27:21 - SSL - Version: stunnel 5.17 (C:\Program Files\AirVPN\stunnel.exe)

! 2016.12.21 23:27:21 - Ready

! 2016.12.21 23:27:23 - Activation of Network Lock - Windows Firewall

I 2016.12.21 23:27:26 - Session starting.

I 2016.12.21 23:27:27 - IPv6 disabled.

I 2016.12.21 23:27:30 - Checking authorization ...

! 2016.12.21 23:27:31 - Connecting to Altarf (Sweden, Uppsala)

. 2016.12.21 23:27:31 - OpenVPN > OpenVPN 2.3.8 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [iPv6] built on Aug 13 2015

. 2016.12.21 23:27:31 - OpenVPN > library versions: OpenSSL 1.0.2d 9 Jul 2015, LZO 2.08

. 2016.12.21 23:27:31 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2016.12.21 23:27:32 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file

. 2016.12.21 23:27:32 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.12.21 23:27:32 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.12.21 23:27:32 - OpenVPN > Socket Buffers: R=[65536->131072] S=[65536->131072]

. 2016.12.21 23:27:32 - OpenVPN > UDPv4 link local: [undef]

. 2016.12.21 23:27:32 - OpenVPN > UDPv4 link remote: [AF_INET]62.102.148.140:443

. 2016.12.21 23:27:32 - OpenVPN > TLS: Initial packet from [AF_INET]62.102.148.140:443, sid=1f43ede0 123ea41a

. 2016.12.21 23:27:32 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

. 2016.12.21 23:27:32 - OpenVPN > Validating certificate key usage

. 2016.12.21 23:27:32 - OpenVPN > ++ Certificate has key usage  00a0, expects 00a0

. 2016.12.21 23:27:32 - OpenVPN > VERIFY KU OK

. 2016.12.21 23:27:32 - OpenVPN > Validating certificate extended key usage

. 2016.12.21 23:27:32 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication

. 2016.12.21 23:27:32 - OpenVPN > VERIFY EKU OK

. 2016.12.21 23:27:32 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

. 2016.12.21 23:27:32 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

. 2016.12.21 23:27:32 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.12.21 23:27:32 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

. 2016.12.21 23:27:32 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.12.21 23:27:32 - OpenVPN > Control Channel: TLSv1.2, cipher TLSv1/SSLv3 DHE-RSA-AES256-GCM-SHA384, 4096 bit RSA

. 2016.12.21 23:27:32 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]62.102.148.140:443

. 2016.12.21 23:27:35 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

. 2016.12.21 23:27:35 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,dhcp-option DNS 10.4.0.1,comp-lzo no,route-gateway 10.4.0.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.4.41.81 255.255.0.0'

. 2016.12.21 23:27:35 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified

. 2016.12.21 23:27:35 - OpenVPN > OPTIONS IMPORT: LZO parms modified

. 2016.12.21 23:27:35 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified

. 2016.12.21 23:27:35 - OpenVPN > OPTIONS IMPORT: route options modified

. 2016.12.21 23:27:35 - OpenVPN > OPTIONS IMPORT: route-related options modified

. 2016.12.21 23:27:35 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

. 2016.12.21 23:27:35 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

. 2016.12.21 23:27:35 - OpenVPN > open_tun, tt->ipv6=0

. 2016.12.21 23:27:35 - OpenVPN > TAP-WIN32 device [Ethernet 2] opened: \\.\Global\{A97F439F-088B-4093-B6CB-77EC3D3DFA66}.tap

. 2016.12.21 23:27:35 - OpenVPN > TAP-Windows Driver Version 9.21

. 2016.12.21 23:27:35 - OpenVPN > Set TAP-Windows TUN subnet mode network/local/netmask = 10.4.0.0/10.4.41.81/255.255.0.0 [sUCCEEDED]

. 2016.12.21 23:27:35 - OpenVPN > Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.41.81/255.255.0.0 on interface {A97F439F-088B-4093-B6CB-77EC3D3DFA66} [DHCP-serv: 10.4.255.254, lease-time: 31536000]

. 2016.12.21 23:27:35 - OpenVPN > Successful ARP Flush on interface [16] {A97F439F-088B-4093-B6CB-77EC3D3DFA66}

. 2016.12.21 23:27:40 - OpenVPN > TEST ROUTES: 1/1 succeeded len=0 ret=1 a=0 u/d=up

. 2016.12.21 23:27:40 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 62.102.148.140 MASK 255.255.255.255 192.168.0.1

. 2016.12.21 23:27:40 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=35 and dwForwardType=4

. 2016.12.21 23:27:40 - OpenVPN > Route addition via IPAPI succeeded [adaptive]

. 2016.12.21 23:27:40 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 192.168.0.1 MASK 255.255.255.255 192.168.0.1 IF 7

. 2016.12.21 23:27:40 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=35 and dwForwardType=4

. 2016.12.21 23:27:40 - OpenVPN > Route addition via IPAPI succeeded [adaptive]

. 2016.12.21 23:27:40 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.0.1

. 2016.12.21 23:27:40 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=35 and dwForwardType=4

. 2016.12.21 23:27:40 - OpenVPN > Route addition via IPAPI succeeded [adaptive]

. 2016.12.21 23:27:40 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.0.1

. 2016.12.21 23:27:40 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=35 and dwForwardType=4

. 2016.12.21 23:27:40 - OpenVPN > Route addition via IPAPI succeeded [adaptive]

. 2016.12.21 23:27:40 - Starting Management Interface

. 2016.12.21 23:27:40 - OpenVPN > Initialization Sequence Completed

I 2016.12.21 23:27:41 - DNS of a network adapter forced (Realtek PCIe GBE Family Controller)

I 2016.12.21 23:27:41 - DNS of a network adapter forced (TAP-Windows Adapter V9)

I 2016.12.21 23:27:41 - Flushing DNS

I 2016.12.21 23:27:41 - Checking route

W 2016.12.21 23:28:05 - The remote name could not be resolved: 'altarf_exit.airservers.org'

! 2016.12.21 23:28:05 - Disconnecting

. 2016.12.21 23:28:05 - Management - Send 'signal SIGTERM'

. 2016.12.21 23:28:05 - OpenVPN > MANAGEMENT: CMD 'signal SIGTERM'

. 2016.12.21 23:28:05 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2016.12.21 23:28:05 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info

. 2016.12.21 23:28:05 - OpenVpn Management > SUCCESS: signal SIGTERM thrown

. 2016.12.21 23:28:10 - OpenVPN > C:\WINDOWS\system32\route.exe DELETE 62.102.148.140 MASK 255.255.255.255 192.168.0.1

. 2016.12.21 23:28:10 - OpenVPN > Route deletion via IPAPI succeeded [adaptive]

. 2016.12.21 23:28:10 - OpenVPN > C:\WINDOWS\system32\route.exe DELETE 192.168.0.1 MASK 255.255.255.255 192.168.0.1

. 2016.12.21 23:28:10 - OpenVPN > Route deletion via IPAPI succeeded [adaptive]

. 2016.12.21 23:28:10 - OpenVPN > C:\WINDOWS\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.0.1

. 2016.12.21 23:28:10 - OpenVPN > Route deletion via IPAPI succeeded [adaptive]

. 2016.12.21 23:28:10 - OpenVPN > C:\WINDOWS\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.0.1

. 2016.12.21 23:28:10 - OpenVPN > Route deletion via IPAPI succeeded [adaptive]

. 2016.12.21 23:28:10 - OpenVPN > Closing TUN/TAP interface

. 2016.12.21 23:28:10 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

. 2016.12.21 23:28:10 - Connection terminated.

I 2016.12.21 23:28:10 - DNS of a network adapter restored to original settings (Realtek PCIe GBE Family Controller)

I 2016.12.21 23:28:10 - DNS of a network adapter restored to original settings (TAP-Windows Adapter V9)

I 2016.12.21 23:28:13 - Checking authorization ...

! 2016.12.21 23:28:13 - Connecting to Altarf (Sweden, Uppsala)

. 2016.12.21 23:28:13 - OpenVPN > OpenVPN 2.3.8 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [iPv6] built on Aug 13 2015

. 2016.12.21 23:28:13 - OpenVPN > library versions: OpenSSL 1.0.2d 9 Jul 2015, LZO 2.08

. 2016.12.21 23:28:13 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2016.12.21 23:28:13 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file

. 2016.12.21 23:28:13 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.12.21 23:28:13 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.12.21 23:28:13 - OpenVPN > Socket Buffers: R=[65536->131072] S=[65536->131072]

. 2016.12.21 23:28:13 - OpenVPN > UDPv4 link local: [undef]

. 2016.12.21 23:28:13 - OpenVPN > UDPv4 link remote: [AF_INET]62.102.148.140:443

. 2016.12.21 23:28:13 - OpenVPN > TLS: Initial packet from [AF_INET]62.102.148.140:443, sid=14558c69 bb9ee2d7

. 2016.12.21 23:28:14 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

. 2016.12.21 23:28:14 - OpenVPN > Validating certificate key usage