A few questions about Air VPN

[Laden 0]

Hi. I have a few general questions.

1) What cities are the servers in?

2) I know that no logs are claimed to be kept, but in countries such as the USA and UK, there are laws that require some kind of logging to be done.

What happens when law enforcement requires you to provide info of a user for:

-Child pornography

-Money Laundering

-Illegal Political Websites

-Copyright Infringement

-Other crimes

When is a crime severe enough for the information handed over?

3) Does AIR VPN single or multi hop?

4) Is there a money back guarantee?

5) What .crt and .key files are provided for the user at the time of subscription?

6) What kind of behavior would be considered abusive (spamming, illegal online activities)? If someone is found to be doing something such as spamming or using huge amounts of bandwidth, would the service be cut off immediately or is a warning issued first?

[Staff 9972]

Hi. I have a few general questions.

1) What cities are the servers in?

 

Hello!

Please see our real time servers monitor. As an additional information, we can tell you that Vega is in Oregon and Sirius in Virginia.

2) I know that no logs are claimed to be kept, but in countries such as the USA and UK, there are laws that require some kind of logging to be done.

To the best of our knowledge that's not true, can you please cite the laws you're referring to?

What happens when law enforcement requires you to provide info of a user for:

-Child pornography

-Money Laundering

-Illegal Political Websites

-Copyright Infringement

-Other crimes

When is a crime severe enough for the information handed over?

Please see our Terms of Service and keep in mind that, as far as it concerns ex-ante investigations, we can't give information that we don't have.

3) Does AIR VPN single or multi hop?

Both. With single-hop, you have anyway separate entry-IP and exit-IP addresses, to prevent correlation attacks. Multi-hop is achieved with Air over TOR, or Air over some proxy, in order to give a real multi-hop (multi-hopping on servers all owned by the same company would be not really effective, if not totally useless).

4) Is there a money back guarantee?

Yes, please see out Terms of Service.

5) What .crt and .key files are provided for the user at the time of subscription?

Two certificates and a key. In the next months we plan to add tls-auth key, which is currently unavailable in order not to cut off from access DD-WRT users who use a web interface which does not allow to insert a tls-auth key. The relevant steps recommended by the OpenVPN team in order to harden OpenVPN security have been performed as you might have seen.

6) What kind of behavior would be considered abusive (spamming, illegal online activities)? If someone is found to be doing something such as spamming or using huge amounts of bandwidth, would the service be cut off immediately or is a warning issued first?

Spam is a problem and outbound port 25 is blocked, while we don't put any limit on traffic or bandwidth. Limits on bw are purely technical limits of our infrastructure. While we guarantee a minimum of 8 Mbit/s allocated bw per user on the whole virtual network, currently the infrastructure is oversized and is statistically capable (considering the maximum accounts connected at any given time and the average bw request) to provide much more (on 1 Gbit/s servers, at any given time we still have permanently 750 Mbit/s free). We plan to remain with an oversized, redundant infrastructure, adding servers well before we reach capacity.

Please see our Terms of Service for forbidden usages and more.

Please do not hesitate to contact us for any further information.

Kind regards