Cant connect on BT Fiber Home Hub 5 (Mac)

[double0seven 0]

Ive just moved and got BT Fiber to the Premises installed using a Home Hub 5 modem but airvpn refuses to connect, it just tries over and over, gets stuck on checking DNS or checking route. I tried switching off "check if tunnel is working properly" but it made no difference. Have checked my modem vpn settings and the only option is to switch "Port Clamping" on.

 

I get: IPv6 disabled on network bridge (thunderbolt bridge) when first connecting, then this DNS of a network adapter restored to original settings (thunderbolt bridge) repeatedly when it re-tries to connect. I have no idea what these things mean. 

 

Please help! 

 

Thanks

[Keksjdjdke 35]

Please post complete logs from eddie so that the issue can be identified.

[LZ1 672]

Hello !

 

Firstly, I'm sorry about BT. Hah, no I'm kidding. Maybe. . .hehe.

 

Seriously though I'd recommend getting a router and/or hardware that your ISP, BT in this case, doesn't provide. It can improve your life in many ways, not least in allowing for more flexibility. Like yoga.

 

It would also be nice if you could paste the actual logs here, so that we can see everything . Right now it's a little like describing the texture of a smell in the air, when the larger picture would reveal that the house is actually on fire, haha.

 

Maybe you could try disable some network adapters that you're not using and/or turn off or unplug services you aren't using, in places like your networking settings, so that the Air client doesn't try connect via the wrong services/devices/whatever.

 

It could sound like you're trying to connect via IPv6, which is an internet protocol. Well it's recommended to avoid this version for various reasons and stick to IPv4 if possible .

 

Also, there's two such "checking" settings I believe. One of which is for DNS, that you mentioned. The other setting is in the tab right next to DNS. So if you did want to use this option now or later, I think you normally have more luck if you turn off both and then restart the client. I don't have the client available at the moment, to be more clear sorry.

 

Apologies I can't be more helpful at the moment, as I'm roaming.

 

 

Sent to you from me with datalove

[double0seven 0]

Thanks LZ1, I switched off both checking points and it connected to a server but pages won't load at all. It jumped from 0kbs to 67kbs back to 0kbz repeatedly but no pages loading. 

 

I plan on getting the NETGEAR D7000-100UKS Nighthawk AC1900 Dual Band 600 + 1300 Mbps modem when I can afford it as I know the BT HH5 is crapola. 

 

So now my next issue is figuring out why no pages are loading. I restarted Safari but to no avail. 

 

Log for previous issue and this issue below: 

 

I 2016.08.03 00:08:59 - AirVPN client version: 2.10.3 / x86, System: OSX, Name: 10.11.6 / x64

. 2016.08.03 00:08:59 - Reading options from /Users/TheDame/.airvpn/AirVPN.xml

. 2016.08.03 00:08:59 - Data Path: /Users/TheDame/.airvpn

. 2016.08.03 00:08:59 - App Path: /Applications/AirVPN.app/Contents/MacOS

. 2016.08.03 00:08:59 - Executable Path: /Applications/AirVPN.app/Contents/MacOS/AirVPN

. 2016.08.03 00:08:59 - Command line arguments (1): gui.osx.style="dark"

. 2016.08.03 00:08:59 - Updating systems & servers data ...

. 2016.08.03 00:08:59 - Operating System: Unix 15.6.0.0 - Darwin Xena 15.6.0 Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64 x86_64

I 2016.08.03 00:08:59 - OpenVPN Driver - Expected

I 2016.08.03 00:08:59 - OpenVPN - Version: OpenVPN 2.3.8 (/Applications/AirVPN.app/Contents/MacOS/openvpn)

I 2016.08.03 00:08:59 - SSH - Version: OpenSSH_6.9p1, LibreSSL 2.1.8 (/usr/bin/ssh)

I 2016.08.03 00:08:59 - SSL - Version: stunnel 5.17 (/Applications/AirVPN.app/Contents/MacOS/stunnel)

I 2016.08.03 00:08:59 - Session starting.

I 2016.08.03 00:08:59 - IPv6 disabled on network adapter (Wi-Fi)

I 2016.08.03 00:08:59 - IPv6 disabled on network adapter (Bluetooth PAN)

I 2016.08.03 00:08:59 - IPv6 disabled on network adapter (Thunderbolt Bridge)

. 2016.08.03 00:08:59 - Systems & servers data update completed

I 2016.08.03 00:09:03 - Checking authorization ...

! 2016.08.03 00:09:03 - Connecting to Chara (Netherlands, Alblasserdam)

. 2016.08.03 00:09:03 - OpenVPN > OpenVPN 2.3.8 x86_64-apple-darwin14.4.0 [sSL (OpenSSL)] [LZO] [MH] [iPv6] built on Aug 13 2015

. 2016.08.03 00:09:03 - OpenVPN > library versions: OpenSSL 1.0.2d 9 Jul 2015, LZO 2.08

. 2016.08.03 00:09:03 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3104

. 2016.08.03 00:09:03 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file

. 2016.08.03 00:09:03 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.08.03 00:09:03 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.08.03 00:09:03 - OpenVPN > Socket Buffers: R=[196724->131072] S=[9216->131072]

. 2016.08.03 00:09:03 - OpenVPN > UDPv4 link local: [undef]

. 2016.08.03 00:09:03 - OpenVPN > UDPv4 link remote: [AF_INET]109.232.227.132:443

. 2016.08.03 00:09:03 - OpenVPN > TLS: Initial packet from [AF_INET]109.232.227.132:443, sid=ea9d611a 7d24d0a1

. 2016.08.03 00:09:03 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

. 2016.08.03 00:09:03 - OpenVPN > Validating certificate key usage

. 2016.08.03 00:09:03 - OpenVPN > ++ Certificate has key usage  00a0, expects 00a0

. 2016.08.03 00:09:03 - OpenVPN > VERIFY KU OK

. 2016.08.03 00:09:03 - OpenVPN > Validating certificate extended key usage

. 2016.08.03 00:09:03 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication

. 2016.08.03 00:09:03 - OpenVPN > VERIFY EKU OK

. 2016.08.03 00:09:03 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

. 2016.08.03 00:09:04 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

. 2016.08.03 00:09:04 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.08.03 00:09:04 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

. 2016.08.03 00:09:04 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.08.03 00:09:04 - OpenVPN > Control Channel: TLSv1.2, cipher TLSv1/SSLv3 DHE-RSA-AES256-GCM-SHA384, 4096 bit RSA

. 2016.08.03 00:09:04 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]109.232.227.132:443

. 2016.08.03 00:09:06 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

. 2016.08.03 00:09:06 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,dhcp-option DNS 10.4.0.1,comp-lzo no,route-gateway 10.4.0.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.4.36.217 255.255.0.0'

. 2016.08.03 00:09:06 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified

. 2016.08.03 00:09:06 - OpenVPN > OPTIONS IMPORT: LZO parms modified

. 2016.08.03 00:09:06 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified

. 2016.08.03 00:09:06 - OpenVPN > OPTIONS IMPORT: route options modified

. 2016.08.03 00:09:06 - OpenVPN > OPTIONS IMPORT: route-related options modified

. 2016.08.03 00:09:06 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

. 2016.08.03 00:09:06 - OpenVPN > Opening utun (connect(AF_SYS_CONTROL)): Resource busy

. 2016.08.03 00:09:06 - OpenVPN > Opened utun device utun1

. 2016.08.03 00:09:06 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

. 2016.08.03 00:09:06 - OpenVPN > /sbin/ifconfig utun1 delete

. 2016.08.03 00:09:06 - OpenVPN > ifconfig: ioctl (SIOCDIFADDR): Can't assign requested address

. 2016.08.03 00:09:06 - OpenVPN > route: writing to routing socket: File exists

. 2016.08.03 00:09:06 - OpenVPN > NOTE: Tried to delete pre-existing tun/tap instance -- No Problem if failure

. 2016.08.03 00:09:06 - OpenVPN > /sbin/ifconfig utun1 10.4.36.217 10.4.36.217 netmask 255.255.0.0 mtu 1500 up

. 2016.08.03 00:09:06 - OpenVPN > /sbin/route add -net 10.4.0.0 10.4.36.217 255.255.0.0

. 2016.08.03 00:09:06 - OpenVPN > add net 10.4.0.0: gateway 10.4.36.217: File exists

. 2016.08.03 00:09:06 - OpenVPN > /sbin/route add -net 109.232.227.132 192.168.1.254 255.255.255.255

. 2016.08.03 00:09:06 - OpenVPN > add net 109.232.227.132: gateway 192.168.1.254

. 2016.08.03 00:09:06 - OpenVPN > /sbin/route add -net 0.0.0.0 10.4.0.1 128.0.0.0

. 2016.08.03 00:09:06 - OpenVPN > add net 0.0.0.0: gateway 10.4.0.1

. 2016.08.03 00:09:06 - OpenVPN > /sbin/route add -net 128.0.0.0 10.4.0.1 128.0.0.0

. 2016.08.03 00:09:06 - OpenVPN > add net 128.0.0.0: gateway 10.4.0.1

. 2016.08.03 00:09:06 - Starting Management Interface

. 2016.08.03 00:09:06 - OpenVPN > Initialization Sequence Completed

I 2016.08.03 00:09:06 - DNS of a network adapter forced (Wi-Fi)

I 2016.08.03 00:09:06 - DNS of a network adapter forced (Bluetooth PAN)

I 2016.08.03 00:09:06 - DNS of a network adapter forced (Thunderbolt Bridge)

I 2016.08.03 00:09:06 - Flushing DNS

! 2016.08.03 00:09:06 - Connected.

. 2016.08.03 00:09:07 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info

. 2016.08.03 00:09:07 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3104

! 2016.08.03 00:12:14 - Disconnecting

. 2016.08.03 00:12:14 - Management - Send 'signal SIGTERM'

. 2016.08.03 00:12:14 - OpenVPN > MANAGEMENT: CMD 'signal SIGTERM'

. 2016.08.03 00:12:14 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2016.08.03 00:12:19 - OpenVPN > /sbin/route delete -net 109.232.227.132 192.168.1.254 255.255.255.255

. 2016.08.03 00:12:19 - OpenVPN > delete net 109.232.227.132: gateway 192.168.1.254

. 2016.08.03 00:12:19 - OpenVPN > /sbin/route delete -net 0.0.0.0 10.4.0.1 128.0.0.0

. 2016.08.03 00:12:19 - OpenVPN > delete net 0.0.0.0: gateway 10.4.0.1

. 2016.08.03 00:12:19 - OpenVPN > /sbin/route delete -net 128.0.0.0 10.4.0.1 128.0.0.0

. 2016.08.03 00:12:19 - OpenVPN > delete net 128.0.0.0: gateway 10.4.0.1

. 2016.08.03 00:12:19 - OpenVPN > Closing TUN/TAP interface

. 2016.08.03 00:12:19 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

. 2016.08.03 00:12:19 - Connection terminated.

I 2016.08.03 00:12:19 - DNS of a network adapter restored to original settings (Wi-Fi)

I 2016.08.03 00:12:19 - DNS of a network adapter restored to original settings (Bluetooth PAN)

I 2016.08.03 00:12:19 - DNS of a network adapter restored to original settings (Thunderbolt Bridge)

I 2016.08.03 00:12:22 - Checking authorization ...

! 2016.08.03 00:12:22 - Connecting to Maasym (Netherlands, Alblasserdam)

. 2016.08.03 00:12:22 - OpenVPN > OpenVPN 2.3.8 x86_64-apple-darwin14.4.0 [sSL (OpenSSL)] [LZO] [MH] [iPv6] built on Aug 13 2015

. 2016.08.03 00:12:22 - OpenVPN > library versions: OpenSSL 1.0.2d 9 Jul 2015, LZO 2.08

. 2016.08.03 00:12:22 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3104

. 2016.08.03 00:12:22 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file

. 2016.08.03 00:12:22 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.08.03 00:12:22 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.08.03 00:12:22 - OpenVPN > Socket Buffers: R=[196724->131072] S=[9216->131072]

. 2016.08.03 00:12:22 - OpenVPN > UDPv4 link local: [undef]

. 2016.08.03 00:12:22 - OpenVPN > UDPv4 link remote: [AF_INET]213.152.162.103:443

. 2016.08.03 00:12:23 - OpenVPN > TLS: Initial packet from [AF_INET]213.152.162.103:443, sid=88baf5b4 bc0d8f14

. 2016.08.03 00:12:23 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

. 2016.08.03 00:12:23 - OpenVPN > Validating certificate key usage

. 2016.08.03 00:12:23 - OpenVPN > ++ Certificate has key usage  00a0, expects 00a0

. 2016.08.03 00:12:23 - OpenVPN > VERIFY KU OK

. 2016.08.03 00:12:23 - OpenVPN > Validating certificate extended key usage

. 2016.08.03 00:12:23 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication

. 2016.08.03 00:12:23 - OpenVPN > VERIFY EKU OK

. 2016.08.03 00:12:23 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

. 2016.08.03 00:12:23 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

. 2016.08.03 00:12:23 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.08.03 00:12:23 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

. 2016.08.03 00:12:23 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.08.03 00:12:23 - OpenVPN > Control Channel: TLSv1.2, cipher TLSv1/SSLv3 DHE-RSA-AES256-GCM-SHA384, 4096 bit RSA

. 2016.08.03 00:12:23 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]213.152.162.103:443

. 2016.08.03 00:12:25 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

. 2016.08.03 00:12:25 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,dhcp-option DNS 10.4.0.1,comp-lzo no,route-gateway 10.4.0.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.4.34.33 255.255.0.0'

. 2016.08.03 00:12:25 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified

. 2016.08.03 00:12:25 - OpenVPN > OPTIONS IMPORT: LZO parms modified

. 2016.08.03 00:12:25 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified

. 2016.08.03 00:12:25 - OpenVPN > OPTIONS IMPORT: route options modified

. 2016.08.03 00:12:25 - OpenVPN > OPTIONS IMPORT: route-related options modified

. 2016.08.03 00:12:25 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

. 2016.08.03 00:12:25 - OpenVPN > Opening utun (connect(AF_SYS_CONTROL)): Resource busy

. 2016.08.03 00:12:25 - OpenVPN > Opened utun device utun1

. 2016.08.03 00:12:25 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

. 2016.08.03 00:12:25 - OpenVPN > /sbin/ifconfig utun1 delete

. 2016.08.03 00:12:25 - OpenVPN > ifconfig: ioctl (SIOCDIFADDR): Can't assign requested address

. 2016.08.03 00:12:25 - OpenVPN > NOTE: Tried to delete pre-existing tun/tap instance -- No Problem if failure

. 2016.08.03 00:12:25 - OpenVPN > /sbin/ifconfig utun1 10.4.34.33 10.4.34.33 netmask 255.255.0.0 mtu 1500 up

. 2016.08.03 00:12:25 - OpenVPN > /sbin/route add -net 10.4.0.0 10.4.34.33 255.255.0.0

. 2016.08.03 00:12:25 - OpenVPN > route: writing to routing socket: File exists

. 2016.08.03 00:12:25 - OpenVPN > add net 10.4.0.0: gateway 10.4.34.33: File exists

. 2016.08.03 00:12:25 - OpenVPN > /sbin/route add -net 213.152.162.103 192.168.1.254 255.255.255.255

. 2016.08.03 00:12:25 - OpenVPN > add net 213.152.162.103: gateway 192.168.1.254

. 2016.08.03 00:12:25 - OpenVPN > /sbin/route add -net 0.0.0.0 10.4.0.1 128.0.0.0

. 2016.08.03 00:12:25 - OpenVPN > add net 0.0.0.0: gateway 10.4.0.1

. 2016.08.03 00:12:25 - OpenVPN > /sbin/route add -net 128.0.0.0 10.4.0.1 128.0.0.0

. 2016.08.03 00:12:25 - OpenVPN > add net 128.0.0.0: gateway 10.4.0.1

. 2016.08.03 00:12:25 - Starting Management Interface

. 2016.08.03 00:12:25 - OpenVPN > Initialization Sequence Completed

I 2016.08.03 00:12:25 - DNS of a network adapter forced (Wi-Fi)

I 2016.08.03 00:12:25 - DNS of a network adapter forced (Bluetooth PAN)

I 2016.08.03 00:12:25 - DNS of a network adapter forced (Thunderbolt Bridge)

I 2016.08.03 00:12:25 - Flushing DNS

! 2016.08.03 00:12:26 - Connected.

. 2016.08.03 00:12:26 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info

. 2016.08.03 00:12:26 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3104

! 2016.08.03 00:13:00 - Disconnecting

. 2016.08.03 00:13:00 - Management - Send 'signal SIGTERM'

. 2016.08.03 00:13:00 - OpenVPN > MANAGEMENT: CMD 'signal SIGTERM'

. 2016.08.03 00:13:00 - OpenVPN > SIGTERM received, sending exit notification to peer

. 2016.08.03 00:13:05 - OpenVPN > /sbin/route delete -net 213.152.162.103 192.168.1.254 255.255.255.255

. 2016.08.03 00:13:05 - OpenVPN > delete net 213.152.162.103: gateway 192.168.1.254

. 2016.08.03 00:13:05 - OpenVPN > /sbin/route delete -net 0.0.0.0 10.4.0.1 128.0.0.0

. 2016.08.03 00:13:05 - OpenVPN > delete net 0.0.0.0: gateway 10.4.0.1

. 2016.08.03 00:13:05 - OpenVPN > /sbin/route delete -net 128.0.0.0 10.4.0.1 128.0.0.0

. 2016.08.03 00:13:05 - OpenVPN > delete net 128.0.0.0: gateway 10.4.0.1

. 2016.08.03 00:13:05 - OpenVPN > Closing TUN/TAP interface

. 2016.08.03 00:13:05 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting

. 2016.08.03 00:13:05 - Connection terminated.

I 2016.08.03 00:13:05 - DNS of a network adapter restored to original settings (Wi-Fi)

I 2016.08.03 00:13:05 - DNS of a network adapter restored to original settings (Bluetooth PAN)

I 2016.08.03 00:13:05 - DNS of a network adapter restored to original settings (Thunderbolt Bridge)

I 2016.08.03 00:13:05 - IPv6 restored on network adapter (Wi-Fi)

I 2016.08.03 00:13:05 - IPv6 restored on network adapter (Bluetooth PAN)

I 2016.08.03 00:13:05 - IPv6 restored on network adapter (Thunderbolt Bridge)

! 2016.08.03 00:13:05 - Session terminated.

[double0seven 0]

Ok I got it, I switched a protocol and that worked Thanks LZ1

[LZ1 672]

Anytime .

Next time, you just need to post those logs inside spoiler tags and it'll be perfect; as it'll help us all avoid a great deal of scrolling. You can check my signature for how to use spoiler tags. In general, if you can disable IPv6 completely, that's recommended. Anyhow, have a nice day

 

Sent to you from me with datalove