airvpn server only works for about 5 minutes

walkerman

And then I get an error message 'this site can't be reached'.

When I change airvpn servers I can access the internet for another 5 minutes before getting the same error. Internet browsing works fine when I am not logged into an airvpn server.

I started getting this error when I upgraded from Win 7 to Win 10.

I tried disabling norton smart firewall, but the problem still behaves the same.

Any ideas?

LZ1

Hello !

Please check the Status page to see if the server(s) you're using are having issues. If so, change to other servers. Sometimes you have to try servers in completely different countries.

You may want to check:

- TAP drivers (thread stickied in troubleshooting forum)

- That your IP & DNS IPs are set to "Obtain Automatically" on all IPv4 Network Adapters.

- 3rd party firewalls, like the Norton one, can cause issues; especially if you're using Network Lock. You can try check in Norton and see if you can put AirVPN.exe & OpenVPN.exe in an exceptions list of any kind.

OpenSourcerer

... and you can help us helping you by appending OpenVPN logs here...

Jack.Vaneden

Welcome to my world! Same problems as you since I use Win 10. Changing the TAB-Drivers versions didn't help at all for me!
I you have found any solution I would appreciate it, if you can share it here!

LZ1

Welcome to my world! Same problems as you since I use Win 10. Changing the TAB-Drivers versions didn't help at all for me!
I you have found any solution I would appreciate it, if you can share it here!

And just like the OP, we can't help you when you give us such precious little information.

walkerman

Server status is reported OK. If I change to a new server I again have access for about 5 minutes before all sites are unreachable

EXCEPT --> airvpn.org!

Access to this website is fine even though I can't get anywhere else on the net (website header shows server name).

Which makes me suspect it's a DNS problem.

I selected the options to automatically set DNS. While connected DNS is listed as 10.4.0.1 which appears to be airvpn DNS server IP.

If I go to Win10 network and sharing

1) click on Ethernet connection

2) click on properties

3) click on Internet Protocol Version 4 (TCP/IPv4) & select Properties

4) click on OK without changing anything

--> DNS works again for another few minutes before everything becomes unreachable except airvpn.

I 2016.07.18 17:15:34 - Eddie client version: 2.11 / x64, System: Windows, Name: Microsoft Windows NT 10.0.10586.0 / x64

. 2016.07.18 17:15:34 - App Path: C:\Program Files\AirVPN

. 2016.07.18 17:15:34 - Executable Path: C:\Program Files\AirVPN\AirVPN.exe

. 2016.07.18 17:15:34 - Command line arguments (1): path="home"

. 2016.07.18 17:15:34 - Operating System: Microsoft Windows NT 10.0.10586.0

I 2016.07.18 17:15:35 - OpenVPN Driver - TAP-Windows Adapter V9, version 9.21.2

I 2016.07.18 17:15:35 - OpenVPN - Version: OpenVPN 2.3.11 (C:\Program Files\AirVPN\openvpn.exe)

I 2016.07.18 17:15:35 - SSH - Version: plink 0.63 (C:\Program Files\AirVPN\plink.exe)

I 2016.07.18 17:15:35 - SSL - Version: stunnel 5.32 (C:\Program Files\AirVPN\stunnel.exe)

. 2016.07.18 17:15:35 - Updating systems & servers data ...

I 2016.07.18 17:15:35 - Session starting.

I 2016.07.18 17:15:35 - IPv6 disabled with registry changes.

. 2016.07.18 17:15:36 - Systems & servers data update completed

I 2016.07.18 17:15:38 - Checking authorization ...

! 2016.07.18 17:15:38 - Connecting to Azha (United States, Atlanta, Georgia)

. 2016.07.18 17:15:39 - OpenVPN > OpenVPN 2.3.11 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [iPv6] built on Jun 1 2016

. 2016.07.18 17:15:39 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit

. 2016.07.18 17:15:39 - OpenVPN > library versions: OpenSSL 1.0.2h 3 May 2016, LZO 2.09

. 2016.07.18 17:15:39 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100

. 2016.07.18 17:15:39 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file

. 2016.07.18 17:15:39 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.07.18 17:15:39 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.07.18 17:15:39 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]

. 2016.07.18 17:15:39 - OpenVPN > UDPv4 link local: [undef]

. 2016.07.18 17:15:39 - OpenVPN > UDPv4 link remote: [AF_INET]104.129.24.186:443

. 2016.07.18 17:15:39 - OpenVPN > TLS: Initial packet from [AF_INET]104.129.24.186:443, sid=da152ed4 1394237b

. 2016.07.18 17:15:39 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org

. 2016.07.18 17:15:39 - OpenVPN > Validating certificate key usage

. 2016.07.18 17:15:39 - OpenVPN > ++ Certificate has key usage 00a0, expects 00a0

. 2016.07.18 17:15:39 - OpenVPN > VERIFY KU OK

. 2016.07.18 17:15:39 - OpenVPN > Validating certificate extended key usage

. 2016.07.18 17:15:39 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication

. 2016.07.18 17:15:39 - OpenVPN > VERIFY EKU OK

. 2016.07.18 17:15:39 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

. 2016.07.18 17:15:39 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

. 2016.07.18 17:15:39 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.07.18 17:15:39 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

. 2016.07.18 17:15:39 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

. 2016.07.18 17:15:39 - OpenVPN > Control Channel: TLSv1.2, cipher TLSv1/SSLv3 DHE-RSA-AES256-GCM-SHA384, 4096 bit RSA

. 2016.07.18 17:15:39 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]104.129.24.186:443

. 2016.07.18 17:15:41 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

. 2016.07.18 17:15:41 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,dhcp-option DNS 10.4.0.1,comp-lzo no,route-gateway 10.4.0.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.4.0.63 255.255.0.0'

. 2016.07.18 17:15:41 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified

. 2016.07.18 17:15:41 - OpenVPN > OPTIONS IMPORT: LZO parms modified

. 2016.07.18 17:15:41 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified

. 2016.07.18 17:15:41 - OpenVPN > OPTIONS IMPORT: route options modified

. 2016.07.18 17:15:41 - OpenVPN > OPTIONS IMPORT: route-related options modified

. 2016.07.18 17:15:41 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

. 2016.07.18 17:15:41 - OpenVPN > ROUTE_GATEWAY 192.168.1.1/255.255.255.0 I=9 HWADDR=00:23:54:80:b5:97

. 2016.07.18 17:15:41 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

. 2016.07.18 17:15:41 - OpenVPN > open_tun, tt->ipv6=0

. 2016.07.18 17:15:42 - OpenVPN > TAP-WIN32 device [Ethernet] opened: \\.\Global\{FA915DCC-3DC6-4786-B1EC-11A44F2FF098}.tap

. 2016.07.18 17:15:42 - OpenVPN > TAP-Windows Driver Version 9.21

. 2016.07.18 17:15:42 - OpenVPN > Set TAP-Windows TUN subnet mode network/local/netmask = 10.4.0.0/10.4.0.63/255.255.0.0 [sUCCEEDED]

. 2016.07.18 17:15:42 - OpenVPN > Notified TAP-Windows driver to set a DHCP IP/netmask of 10.4.0.63/255.255.0.0 on interface {FA915DCC-3DC6-4786-B1EC-11A44F2FF098} [DHCP-serv: 10.4.255.254, lease-time: 31536000]

. 2016.07.18 17:15:42 - OpenVPN > Successful ARP Flush on interface [16] {FA915DCC-3DC6-4786-B1EC-11A44F2FF098}

. 2016.07.18 17:15:46 - OpenVPN > TEST ROUTES: 1/1 succeeded len=0 ret=1 a=0 u/d=up

. 2016.07.18 17:15:46 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 104.129.24.186 MASK 255.255.255.255 192.168.1.1

. 2016.07.18 17:15:46 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=10 and dwForwardType=4

. 2016.07.18 17:15:46 - OpenVPN > Route addition via IPAPI succeeded [adaptive]

. 2016.07.18 17:15:46 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.0.1

. 2016.07.18 17:15:46 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

. 2016.07.18 17:15:46 - OpenVPN > Route addition via IPAPI succeeded [adaptive]

. 2016.07.18 17:15:46 - OpenVPN > C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.0.1

. 2016.07.18 17:15:46 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=20 and dwForwardType=4

. 2016.07.18 17:15:46 - OpenVPN > Route addition via IPAPI succeeded [adaptive]

. 2016.07.18 17:15:46 - Starting Management Interface

. 2016.07.18 17:15:46 - OpenVPN > Initialization Sequence Completed

I 2016.07.18 17:15:46 - DNS of a network adapter forced (TAP-Windows Adapter V9, from automatic (10.4.0.1) to 10.4.0.1)

I 2016.07.18 17:15:46 - DNS of a network adapter forced (Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller, from automatic (192.168.1.1) to 10.4.0.1)

I 2016.07.18 17:15:46 - Flushing DNS

I 2016.07.18 17:15:46 - Checking route

W 2016.07.18 17:15:58 - Checking route, 1° try failed (The operation has timed out)

W 2016.07.18 17:16:10 - Checking info, 1° try failed (The operation has timed out)

I 2016.07.18 17:16:10 - Checking DNS

! 2016.07.18 17:16:10 - Connected.

. 2016.07.18 17:16:10 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100

. 2016.07.18 17:16:10 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info

p.s. I'm still testing this behavior to make sure it's repeatable

Jack.Vaneden

Welcome to my world! Same problems as you since I use Win 10. Changing the TAB-Drivers versions didn't help at all for me!
I you have found any solution I would appreciate it, if you can share it here!
And just like the OP, we can't help you when you give us such precious little information.

I have already described my (same) problems here in an other thread and i have an open support ticket. but so far there is no solution from the air vpn stuff about the problems what walkerman has described!

OpenSourcerer

I 2016.07.18 17:15:46 - Checking route
W 2016.07.18 17:15:58 - Checking route, 1° try failed (The operation has timed out)
W 2016.07.18 17:16:10 - Checking info, 1° try failed (The operation has timed out)
I 2016.07.18 17:16:10 - Checking DNS
! 2016.07.18 17:16:10 - Connected.

So the route check fails once, then succeeds and everything seems to be normal. Then DNS fails, apparently. The reason you can view airvpn.org is because it's cached. So is every other site you view in those five minutes.

Try disabling route and DNS checks.

OpenSourcerer

Welcome to my world! Same problems as you since I use Win 10. Changing the TAB-Drivers versions didn't help at all for me!
I you have found any solution I would appreciate it, if you can share it here!
And just like the OP, we can't help you when you give us such precious little information.
I have already described my (same) problems here in an other thread and i have an open support ticket. but so far there is no solution from the air vpn stuff about the problems what walkerman has described!

If you did, you have no real business to hijack the threads of others, right? That's just..

Protean1

I ran into the same issue with a Windows 10 machine as well. I switched from a 5GHz wifi network to a 2.4GHz one and it seems to have resolved my DNS issues that would occur anywhere between 5 minutes and an hour or two.

walkerman

So the route check fails once, then succeeds and everything seems to be normal. Then DNS fails, apparently. The reason you can view airvpn.org is because it's cached. So is every other site you view in those five minutes.
Try disabling route and DNS checks.

Yes, everytime I try to connect I get that 1 failure message and then it connects.

I can browse everywhere through the forums and review the updating server status. I thought caching would only cache individual pages that I have viewed.

Disabling route and DNS checks - is that to prove that it's cacheing or to solve the Win 10 connection problem?

walkerman

I ran into the same issue with a Windows 10 machine as well. I switched from a 5GHz wifi network to a 2.4GHz one and it seems to have resolved my DNS issues that would occur anywhere between 5 minutes and an hour or two.

I'm using an ethernet connection to my router, but I may test using a wireless connection to see if that makes a difference.

walkerman

More testing -- It seems that if I'm streaming a Youtube or radio station that I do not lose my DNS connection

airvpn server only works for about 5 minutes

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