[SOLVED] Losing days on billing

[TheLaughingMan 0]

Just wanted to know this but, I had on my plan 6days left, so i re did paid for my plan for now 3 month and now it saying that it only 91 days left...if i had 6days left before it expire then should it not be 96 days left and not 91...and one that can look into this will be helpful.

thanks.

[Staff 10118]

  Quote

Just wanted to know this but, I had on my plan 6days left, so i re did paid for my plan for now 3 month and now it saying that it only 91 days left...if i had 6days left before it expire then should it not be 96 days left and not 91...and one that can look into this will be helpful.

thanks.

Hello!

This is a bug of the AEC payment processor (a commercial product) that we use to handle accounts expirations. We have given you back your 6 missing days.

We apologize for the inconvenience.

Please do not hesitate to contact us for any further information or support.

Kind regards

[sunconceals 1]

Not exactly the same situation, I don't think, but this is the closest topic I could find.

I just bitcoined a one month plan a few days ago. Today I checked my countdown for the first time and it reads, "Premium Account // Expire in -2 days." It should be something like -27 days, though; '-2 days' does correspond to the end of May but I definitely haven't had it for all of this month. Can someone fix this for me?

(I guess I should ask, while I'm at it, "is a month 30 or 31 days?")

[Staff 10118]

  Quote

Not exactly the same situation, I don't think, but this is the closest topic I could find.

I just bitcoined a one month plan a few days ago. Today I checked my countdown for the first time and it reads, "Premium Account // Expire in -2 days." It should be something like -27 days, though; '-2 days' does correspond to the end of May but I definitely haven't had it for all of this month. Can someone fix this for me?

(I guess I should ask, while I'm at it, "is a month 30 or 31 days?")

Hello!

Thank you for your purchase.

Your account expiration date was correct but there was a problem in the display of the data on your panel. We have fixed it, let us know whether it's all right now. One month is a solar month plus one tolerance day to avoid sudden disconnections. Please note that the tolerance day is not displayed in the expiration days count.

Kind regards

[sunconceals 1]

Looks good now! Thanks for the quick response.

[lupin3 0]

I just tried to post but it doesn't seem to be showing up, let me try again.

I just extended my subscription by 1 year but I had 26 days left on my plan which are now missing, I understand there is a bug.

Thanks in advance for your help!

[Staff 10118]

  Quote

I just tried to post but it doesn't seem to be showing up, let me try again.

I just extended my subscription by 1 year but I had 26 days left on my plan which are now missing, I understand there is a bug.

Thanks in advance for your help!

Hello!

You are right, we apologize for the bug.

We have now set the correct subscription expiration date for your account.

Kind regards

[lupin3 0]

Thanks admin, all sorted now!

Is it just a display bug or are the days actually lost, for future reference?

[Staff 10118]

  Quote

Thanks admin, all sorted now!

Is it just a display bug or are the days actually lost, for future reference?

Hello!

The days were actually lost. We are changing all the account processing system to overcome some limitations and bugs of the current one.

Kind regards