ANSWERED No Server Available - Error Message

[majormajor 0]

Hi

 

Mine has been out for 6hrs, Win8/Eddie. I have tried complete system restarts, same problem "no server available " I can connect using android on same internet connection. Do I need to reinstall Eddie?

[Staff 10014]

Yes, what the previous post says. Why does my win8/Eddie computer not see any servers and what do I do about it?

 

 

 

The whole issue affected the systems for just 10 minutes or even less but if you disabled Eddie auto servers refresh you need to manually refresh the servers list to re-populate it.

 

Kind regards

[majormajor 0]

I have tried this, I have tried restarting the computer. Here is my log since last reboot if that helps.

 

ThanksAirVPN_20160604_231538.txt

[Staff 10014]

Hello,

 

the problem appears completely different:

. 2016.06.04 23:03:09 - Updating systems & servers data ...
. 2016.06.04 23:11:24 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (Unable to connect to the remote server)

 

This issue is known in 2.9.2 (2.9.2 is not fully compatible with Windows 8.1 and 10, and one of the potential problems is exactly this). Before anything else, please upgrade to Eddie 2.10.3, and re-send the logs if the problem persists (if the client is still blocked, it's worth checking any packet filtering tool).

 

Kind regards

[majormajor 0]

Now working