My AirVPN client sometimes disconnects me.

[bobbydamaster 0]

To the admin:

My AirVPN client sometimes disconnects me when I am surfing or downloading. When that happens I lose the internet as well and I have to restart the computer to restore it.

The last time that happened I was unable to gather any logs as I was locked out of my computer and had to manually restart it.

Is there anything you can do about it?

Sincerely,

Bobby Burgess

[Staff 9972]

To the admin:

My AirVPN client sometimes disconnects me when I am surfing or downloading. When that happens I lose the internet as well and I have to restart the computer to restore it.

The last time that happened I was unable to gather any logs as I was locked out of my computer and had to manually restart it.

Is there anything you can do about it?

Sincerely,

Bobby Burgess

Hello!

A reboot should not be necessary. It looks more like a crash than a simple disconnection. Are you using the latest version of the client (1.6)? Can you please tell us your OS version? If your computer keeps requiring reboots, please try to connect directly with OpenVPN GUI and see if you need rebooting or not.

Kind regards

[bobbydamaster 0]

To the admin:

I am using the current AirVPN client on Windows Vista Home Premium 32-bit.

I have fixed it with the updated OpenVPN client form the OpenVPN website.

Bobby Burgess