Questions Regarding Logging

[xarm0l 0]

Can someone explain in EXACT detail how the logging policy works? Like, registration, payment, connection and usage logging.

[johnnymac 0]

I would like an answer to this question too.

[Staff 9894]

Hello!

 

We do not log, inspect or monitor OpenVPN clients traffic.

 

Other software procedures in our web site acquire and store (in backend servers) username and password (salted and encrypted) when a user registers in our web site. E-mail address can be stored as well, but that's optional: it's a customer's decision whether to enter a real e-mail address or not. We do not check if an e-mail address works or not. These data are stored in backend servers (never in VPN servers and/or in frontend servers) and retrieved when a customer wishes to log an account in our web site.

If a user pays for a subscription, additional data are stored and linked to the account in our backend servers (again, not in VPN servers and not in frontend servers):
- the start date of the subscription
- the expiration date of the subscription
- the generated OpenVPN client key and certificate

- the payment method used for the subscription and its transaction ID

 

Kind regards

[computablereal 0]

Hello!

 

We do not log, inspect or monitor OpenVPN clients traffic.

 

Other software procedures in our web site acquire and store (in backend servers) username and password (salted and encrypted) when a user registers in our web site. E-mail address can be stored as well, but that's optional: it's a customer's decision whether to enter a real e-mail address or not. We do not check if an e-mail address works or not. These data are stored in backend servers (never in VPN servers and/or in frontend servers) and retrieved when a customer wishes to log an account in our web site.

 

If a user pays for a subscription, additional data are stored and linked to the account in our backend servers (again, not in VPN servers and not in frontend servers):

- the start date of the subscription

- the expiration date of the subscription

- the generated OpenVPN client key and certificate

- the payment method used for the subscription and its transaction ID

 

Kind regards

 

You mentioned the payment method used for the subscription was kept, but on your backend servers.  Can you tell me how long the payment information details are kept for, and if for any extended period of time, what it would require for you to release said information to (Italian only I'm assuming?) law enforcement?