AirVPN Client not allowing LAN traffic OS X

[xbNY2LSoygl5pVYehxDnuori33 0]

Thank you in advance for your assistance.
We are not able access any LAN connections (NAS, Time Machine etc) while running the AirVPN client (2.9.2) or earlier iterations of Eddie on OS X 10.9.5.
LAN access is blocked in the following circumstances:
    1. Client server Eddie running with VPN connected (No LAN access)
    2. Client server Eddie running with VPN disconnected with network lock ENABLED (No LAN access)
    3. Client server Eddie running with VPN disconnected and with network lock DISABLED (No LAN access)

The only way we have found to re-establish LAN access (even after quitting Eddie)  is to toggle the OS X Firewall off and then on again. We suspect re-setting its ‘rules’ that were modified by the AirVPN client.
Also while Eddie is disconnected from a VPN server but network setting is LOCKED we can access LAN only by switching OS X firewall off which leaves the system totally unprotected.

Would you please explain how the AirVPN client can be configured so it does not handicap and prevent critical LAN functions both when connected to a AirVPN server or unconnected and network locked.
We are aware of the setting ‘Allow pan/private’ in the network lock settings however this does not allow LAN connections on the three OS X systems we have tested.


Best Regards,

Sarah
 

[Staff 9973]

Hello!

 

Please go to "AirVPN" -> "Preferences" -> "Advanced" -> "Network Lock", tick "Allow lan/private", click "Save".

 

Disable and re-enable Network Lock (you need to be not connected to a server to do that) to apply the change.

 

Kind regards

[xbNY2LSoygl5pVYehxDnuori33 0]

Hi,

So appeciate your taking the time to respond ... thank you.

The disable/re-enable technique has indeed faciliated LAN access while Eddie is dissconected. Great news.

 

When Eddie is connected however LAN access is still not available. Shouldn't LAN accsess simply be routed through the VPN tunnel and behave 'normally'?

 

Best,

 

Sarah

[Staff 9973]

Hi,

So appeciate your taking the time to respond ... thank you.

The disable/re-enable technique has indeed faciliated LAN access while Eddie is dissconected. Great news.

 

When Eddie is connected however LAN access is still not available. Shouldn't LAN accsess simply be routed through the VPN tunnel and behave 'normally'?

 

Best,

 

Sarah

 

Hello,

 

access to other devices in the LAN should be available (and not routed in the tunnel) as long as "Allow lan" is ticked and Network Lock enabled after that option has been ticked and saved. We'll investigate the issue.

 

Kind regards

[xbNY2LSoygl5pVYehxDnuori33 0]

Thank you. Checking in.

Any word on this query?

 

 

Best,

 

Sarah