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hmaar6

Connection last 1 minute, then no speed...

By hmaar6, ... in Troubleshooting and Problems

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hmaar6    0

hmaar6
Posted ...

I've been using Airvpn for sometime and haven't had too many problems, I recently purchased a years subscription but I am starting to regret it.

 

When I connect, I use utorrent and go onto Kickass Torrents etc.... I download some files then after about 2 minutes, all internet slows to 0 b/s. Then eventually disconnects and starts again, this happens with or without utorrent open, and happens when I'm just surfing the net. I've had to disconnect and re-connect three times in the space of 5 minutes just to post this:

 

I'm really unhappy with the service now, I have to disconnect just so I can download the torrent else it only downloads for a minute at a time...

 

Couldn't paste log file so attached screenshot.

 

Please help. I recently installed the Windows 8.1 version as I was using an old one but didn't help....

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Staff    10016

Staff
Posted ...

Hello!

 

From the limited number of lines reported on the screenshot it seems there are routing table problems in your system. Please post complete logs in text format ("Logs" -> "Copy to clipboard" then paste here), maybe some additional clue will be visible.

 

Please never post logs through a screenshot unless absolutely unavoidable.

 

Kind regards

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Zyphenolin    0

Zyphenolin
Posted ...

Hi!

​

​I seem to have the same problem: frequent disconnects

 

It seems to be something with  [server] Inactivity timeout (--ping-restart), restarting

 

Here's my log, i use Ubuntu 15.04:

​

​2015.06.04 21:55:59 - Connection terminated.
I 2015.06.04 21:56:02 - Checking authorization ...
! 2015.06.04 21:56:02 - Connecting to Pherkad (Sweden, Uppsala)
I 2015.06.04 21:56:02 - DNS of the system will be updated to VPN DNS (ResolvConf method)
. 2015.06.04 21:56:02 - OpenVPN > OpenVPN 2.3.2 x86_64-pc-linux-gnu [sSL (OpenSSL)] [LZO] [EPOLL] [PKCS11] [eurephia] [MH] [iPv6] built on Apr 13 2015
. 2015.06.04 21:56:02 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2015.06.04 21:56:02 - OpenVPN > NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
. 2015.06.04 21:56:02 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file
. 2015.06.04 21:56:02 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.06.04 21:56:02 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.06.04 21:56:02 - OpenVPN > Socket Buffers: R=[212992->131072] S=[212992->131072]
. 2015.06.04 21:56:02 - OpenVPN > UDPv4 link local: [undef]
. 2015.06.04 21:56:02 - OpenVPN > UDPv4 link remote: [AF_INET]62.102.148.134:443
. 2015.06.04 21:56:02 - OpenVPN > TLS: Initial packet from [AF_INET]62.102.148.134:443, sid=620bdf7d b7bd761b
. 2015.06.04 21:56:03 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2015.06.04 21:56:03 - OpenVPN > Validating certificate key usage
. 2015.06.04 21:56:03 - OpenVPN > ++ Certificate has key usage  00a0, expects 00a0
. 2015.06.04 21:56:03 - OpenVPN > VERIFY KU OK
. 2015.06.04 21:56:03 - OpenVPN > Validating certificate extended key usage
. 2015.06.04 21:56:03 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2015.06.04 21:56:03 - OpenVPN > VERIFY EKU OK
. 2015.06.04 21:56:03 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
. 2015.06.04 21:56:06 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2015.06.04 21:56:06 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.06.04 21:56:06 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2015.06.04 21:56:06 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.06.04 21:56:06 - OpenVPN > Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 4096 bit RSA
. 2015.06.04 21:56:06 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]62.102.148.134:443
. 2015.06.04 21:56:08 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)
. 2015.06.04 21:56:08 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,dhcp-option DNS 10.4.0.1,comp-lzo no,route-gateway 10.4.0.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.4.7.128 255.255.0.0'
. 2015.06.04 21:56:08 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified
. 2015.06.04 21:56:08 - OpenVPN > OPTIONS IMPORT: LZO parms modified
. 2015.06.04 21:56:08 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified
. 2015.06.04 21:56:08 - OpenVPN > OPTIONS IMPORT: route options modified
. 2015.06.04 21:56:08 - OpenVPN > OPTIONS IMPORT: route-related options modified
. 2015.06.04 21:56:08 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
. 2015.06.04 21:56:08 - OpenVPN > ROUTE_GATEWAY 192.168.102.1/255.255.255.0 IFACE=eth0 HWADDR=38:ea:a7:e4:a2:81
. 2015.06.04 21:56:08 - OpenVPN > TUN/TAP device tun0 opened
. 2015.06.04 21:56:08 - OpenVPN > TUN/TAP TX queue length set to 100
. 2015.06.04 21:56:08 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0
. 2015.06.04 21:56:08 - OpenVPN > /sbin/ip link set dev tun0 up mtu 1500
. 2015.06.04 21:56:08 - OpenVPN > /sbin/ip addr add dev tun0 10.4.7.128/16 broadcast 10.4.255.255
. 2015.06.04 21:56:08 - OpenVPN > /usr/lib/AirVPN/update-resolv-conf tun0 1500 1558 10.4.7.128 255.255.0.0 init
. 2015.06.04 21:56:08 - OpenVPN > dhcp-option DNS 10.4.0.1
. 2015.06.04 21:56:13 - OpenVPN > /sbin/ip route add 62.102.148.134/32 via 192.168.102.1
. 2015.06.04 21:56:13 - OpenVPN > /sbin/ip route add 0.0.0.0/1 via 10.4.0.1
. 2015.06.04 21:56:13 - OpenVPN > /sbin/ip route add 128.0.0.0/1 via 10.4.0.1
. 2015.06.04 21:56:13 - Starting Management Interface
. 2015.06.04 21:56:13 - OpenVPN > Initialization Sequence Completed
I 2015.06.04 21:56:13 - Flushing DNS
I 2015.06.04 21:56:13 - Checking route
! 2015.06.04 21:56:14 - Connected.
. 2015.06.04 21:56:14 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100
. 2015.06.04 21:56:14 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info
. 2015.06.04 21:58:50 - OpenVPN > [server] Inactivity timeout (--ping-restart), restarting
. 2015.06.04 21:58:50 - OpenVPN > SIGUSR1[soft,ping-restart] received, process restarting
. 2015.06.04 21:58:50 - OpenVPN > Restart pause, 2 second(s)
! 2015.06.04 21:58:50 - Disconnecting
. 2015.06.04 21:58:50 - Management - Send 'signal SIGTERM'
. 2015.06.04 21:58:50 - OpenVPN > MANAGEMENT: CMD 'signal SIGTERM'
. 2015.06.04 21:58:50 - OpenVPN > MANAGEMENT: Client disconnected
. 2015.06.04 21:58:50 - OpenVPN > Assertion failed at misc.c:785
. 2015.06.04 21:58:50 - OpenVPN > Exiting due to fatal error
. 2015.06.04 21:58:50 - Connection terminated.
I 2015.06.04 21:58:53 - Checking authorization ...
! 2015.06.04 21:58:53 - Connecting to Rastaban (Sweden, Uppsala)
I 2015.06.04 21:58:53 - DNS of the system will be updated to VPN DNS (ResolvConf method)
. 2015.06.04 21:58:53 - OpenVPN > OpenVPN 2.3.2 x86_64-pc-linux-gnu [sSL (OpenSSL)] [LZO] [EPOLL] [PKCS11] [eurephia] [MH] [iPv6] built on Apr 13 2015
. 2015.06.04 21:58:53 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2015.06.04 21:58:53 - OpenVPN > NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
. 2015.06.04 21:58:53 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file
. 2015.06.04 21:58:53 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.06.04 21:58:53 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.06.04 21:58:53 - OpenVPN > Socket Buffers: R=[212992->131072] S=[212992->131072]
. 2015.06.04 21:58:53 - OpenVPN > UDPv4 link local: [undef]
. 2015.06.04 21:58:53 - OpenVPN > UDPv4 link remote: [AF_INET]62.102.148.135:443
. 2015.06.04 21:58:53 - OpenVPN > TLS: Initial packet from [AF_INET]62.102.148.135:443, sid=8dc7164b a98eda66
. 2015.06.04 21:58:54 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2015.06.04 21:58:54 - OpenVPN > Validating certificate key usage
. 2015.06.04 21:58:54 - OpenVPN > ++ Certificate has key usage  00a0, expects 00a0
. 2015.06.04 21:58:54 - OpenVPN > VERIFY KU OK
. 2015.06.04 21:58:54 - OpenVPN > Validating certificate extended key usage
. 2015.06.04 21:58:54 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2015.06.04 21:58:54 - OpenVPN > VERIFY EKU OK
. 2015.06.04 21:58:54 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
. 2015.06.04 21:58:57 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2015.06.04 21:58:57 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.06.04 21:58:57 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2015.06.04 21:58:57 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.06.04 21:58:57 - OpenVPN > Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 4096 bit RSA
. 2015.06.04 21:58:57 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]62.102.148.135:443
. 2015.06.04 21:58:59 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)
. 2015.06.04 21:58:59 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1 bypass-dhcp,dhcp-option DNS 10.4.0.1,comp-lzo no,route-gateway 10.4.0.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.4.8.11 255.255.0.0'
. 2015.06.04 21:58:59 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified
. 2015.06.04 21:58:59 - OpenVPN > OPTIONS IMPORT: LZO parms modified
. 2015.06.04 21:58:59 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified
. 2015.06.04 21:58:59 - OpenVPN > OPTIONS IMPORT: route options modified
. 2015.06.04 21:58:59 - OpenVPN > OPTIONS IMPORT: route-related options modified
. 2015.06.04 21:58:59 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
. 2015.06.04 21:58:59 - OpenVPN > ROUTE_GATEWAY 192.168.102.1/255.255.255.0 IFACE=eth0 HWADDR=38:ea:a7:e4:a2:81
. 2015.06.04 21:58:59 - OpenVPN > TUN/TAP device tun0 opened
. 2015.06.04 21:58:59 - OpenVPN > TUN/TAP TX queue length set to 100
. 2015.06.04 21:58:59 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0
. 2015.06.04 21:58:59 - OpenVPN > /sbin/ip link set dev tun0 up mtu 1500
. 2015.06.04 21:58:59 - OpenVPN > /sbin/ip addr add dev tun0 10.4.8.11/16 broadcast 10.4.255.255
. 2015.06.04 21:58:59 - OpenVPN > /usr/lib/AirVPN/update-resolv-conf tun0 1500 1558 10.4.8.11 255.255.0.0 init
. 2015.06.04 21:58:59 - OpenVPN > dhcp-option DNS 10.4.0.1
. 2015.06.04 21:59:04 - OpenVPN > /sbin/ip route add 62.102.148.135/32 via 192.168.102.1
. 2015.06.04 21:59:04 - OpenVPN > RTNETLINK answers: File exists
. 2015.06.04 21:59:04 - OpenVPN > ERROR: Linux route add command failed: external program exited with error status: 2
. 2015.06.04 21:59:04 - OpenVPN > /sbin/ip route add 0.0.0.0/1 via 10.4.0.1
. 2015.06.04 21:59:04 - OpenVPN > /sbin/ip route add 128.0.0.0/1 via 10.4.0.1
. 2015.06.04 21:59:04 - Starting Management Interface
. 2015.06.04 21:59:04 - OpenVPN > Initialization Sequence Completed
I 2015.06.04 21:59:04 - Flushing DNS
I 2015.06.04 21:59:04 - Checking route
! 2015.06.04 21:59:05 - Connected.
. 2015.06.04 21:59:05 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100
. 2015.06.04 21:59:05 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info
. 2015.06.04 22:01:39 - OpenVPN > [server] Inactivity timeout (--ping-restart), restarting
. 2015.06.04 22:01:39 - OpenVPN > SIGUSR1[soft,ping-restart] received, process restarting
. 2015.06.04 22:01:39 - OpenVPN > Restart pause, 2 second(s)
! 2015.06.04 22:01:39 - Disconnecting
. 2015.06.04 22:01:39 - Management - Send 'signal SIGTERM'
. 2015.06.04 22:01:39 - OpenVPN > MANAGEMENT: CMD 'signal SIGTERM'
. 2015.06.04 22:01:39 - OpenVPN > MANAGEMENT: Client disconnected
. 2015.06.04 22:01:39 - OpenVPN > Assertion failed at misc.c:785
. 2015.06.04 22:01:40 - OpenVPN > Exiting due to fatal error
. 2015.06.04 22:01:40 - Connection terminated.
 

​Any help would be appreciated!

​

​

​

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Staff    10016

Staff
Posted ...

Hello!

 

The observed behavior makes us think about a problem in some QoS / packet inspection / packet filtering tool, either on the system or on the router.

 

When you start a VPN connection in UDP, all of your traffic is wrapped in UDP, so everything you send out and receive through the router and the physical network card is in UDP.

 

Now, a lot of tools are configured to prevent UDP flood attacks. When they see a significant and persistent percentage or amount of incoming packets in UDP, they think that an attack is ongoing. When you start your torrent client, UDP flow usually sky-rockets and does it persistently after a couple of minutes or so. This triggers the security feature of the tool which starts dropping packets, preventing quickly communications from the VPN server. We have seen repeatedly this problem with a variety of packet inspection tools (usually aimed to QoS or flood protection). It's worth a check.

 

In case it's your ISP that does so, try a VPN connection in TCP to discern whether the problem is related to UDP or not.

 

Kind regards

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Zyphenolin    0

Zyphenolin
Posted ...

Thanks for the quick reply!

 

I haven't tried connecting over TCP yet but I turned off

"Enable uTP for peer communication" in Transmission

 

And now Transmission is finally uploading and i've been connected to the VPN now for almost an hour without interruption..

 

Thanks!

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