Unable to connect

[spika 0]

Hi All,

 

My AirVPN client has not been able to connect for the last couple of days.  I have tried several different servers in different countries and uninstalled and reinstalled the software but nothing has changed. I am using AirVPN on a windows 7 64-bit and have not previously encountered any problems.

 

Any suggestions?

 

I 2015.02.19 12:14:33 - Session starting.
I 2015.02.19 12:14:33 - Installing tunnel driver
I 2015.02.19 12:14:33 - Checking authorization ...
! 2015.02.19 12:14:34 - Connecting to Erakis (Netherlands, Amsterdam)
. 2015.02.19 12:14:34 - OpenVPN > OpenVPN 2.3.6 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [iPv6] built on Jan 12 2015
. 2015.02.19 12:14:34 - OpenVPN > library versions: OpenSSL 1.0.1k 8 Jan 2015, LZO 2.08
. 2015.02.19 12:14:34 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2015.02.19 12:14:34 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file
. 2015.02.19 12:14:34 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.02.19 12:14:34 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.02.19 12:14:34 - OpenVPN > Socket Buffers: R=[8192->8192] S=[8192->8192]
. 2015.02.19 12:14:34 - OpenVPN > UDPv4 link local: [undef]
. 2015.02.19 12:14:34 - OpenVPN > UDPv4 link remote: [AF_INET]62.212.72.162:443
. 2015.02.19 12:15:06 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting
. 2015.02.19 12:15:06 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2015.02.19 12:15:11 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2015.02.19 12:15:11 - Disconnecting
. 2015.02.19 12:15:11 - Connection terminated.
I 2015.02.19 12:15:14 - Checking authorization ...
! 2015.02.19 12:15:14 - Connecting to Erakis (Netherlands, Amsterdam)
. 2015.02.19 12:15:14 - OpenVPN > OpenVPN 2.3.6 x86_64-w64-mingw32 [sSL (OpenSSL)] [LZO] [iPv6] built on Jan 12 2015
. 2015.02.19 12:15:14 - OpenVPN > library versions: OpenSSL 1.0.1k 8 Jan 2015, LZO 2.08
. 2015.02.19 12:15:14 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2015.02.19 12:15:15 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file
. 2015.02.19 12:15:15 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.02.19 12:15:15 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.02.19 12:15:15 - OpenVPN > Socket Buffers: R=[8192->8192] S=[8192->8192]
. 2015.02.19 12:15:15 - OpenVPN > UDPv4 link local: [undef]
. 2015.02.19 12:15:15 - OpenVPN > UDPv4 link remote: [AF_INET]62.212.72.162:443
. 2015.02.19 12:15:47 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting
. 2015.02.19 12:15:47 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2015.02.19 12:15:52 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2015.02.19 12:15:52 - Disconnecting
. 2015.02.19 12:15:52 - Connection terminated.

 

 

[Staff 10015]

Hello!

 

The problem:

. 2015.02.19 12:15:47 - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting

 

Please make sure that no firewall (either on your computer or router) blocks UDP packets and/or OpenVPN packets.

 

In case that your ISP has started blocking UDP, please try a connection in TCP. You can change connection mode in our client Eddie menu "AirVPN" -> "Preferences" -> "Protocols". Please try TCP port 443, but also UDP port 53.

 

Kind regards

[spika 0]

Cheers for this.

 

Please make sure that no firewall (either on your computer or router) blocks UDP packets and/or OpenVPN packets.

 

Could you clarify what I should look for on my computers firewall side?