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strideram

Client not showing score or latency. Very slow speeds

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Sigh. I had posted a few weeks ago about the servers showing very high latency. That continued on till today. Today, the client is not showing the score or latency. I have attached a screenshot and the log. I have restarted the client/system multiple times. I have tried different udp/tcp ports. As can be seen from the log, I tried connecting to one server, but it connected to another. Under the stats tab, its showing the server latency as -1. 

 

When it did connect, I was getting very slow speeds. As can be seen from the screenshot, 171KBps. Without the VPN, I was downloading the same file at over 900KBps. 

 

oUhg5rV.png

 

I 2015.01.24 16:13:54 - AirVPN client version: 2.8.8, System: Windows, Name: Microsoft Windows NT 6.2.9200.0, Architecture: x64
. 2015.01.24 16:13:54 - Reading options from C:\Users\amith\AppData\Local\AirVPN\AirVPN.xml
. 2015.01.24 16:13:54 - Data Path: C:\Users\amith\AppData\Local\AirVPN
. 2015.01.24 16:13:54 - App Path: C:\Program Files\AirVPN
. 2015.01.24 16:13:54 - Executable Path: C:\Program Files\AirVPN\AirVPN.exe
. 2015.01.24 16:13:54 - Command line arguments (1): path="home"
. 2015.01.24 16:13:54 - Operating System: Microsoft Windows NT 6.2.9200.0
I 2015.01.24 16:13:54 - OpenVPN Driver - TAP-Windows Adapter V9
I 2015.01.24 16:13:54 - OpenVPN - Version: OpenVPN 2.3.6 (C:\Program Files\AirVPN\openvpn.exe)
I 2015.01.24 16:13:54 - SSH - Version: plink 0.63 (C:\Program Files\AirVPN\plink.exe)
I 2015.01.24 16:13:54 - SSL - Version: stunnel 5.09 (C:\Program Files\AirVPN\stunnel.exe)
I 2015.01.24 16:13:54 - IPV6: Available
! 2015.01.24 16:13:54 - Ready
I 2015.01.24 16:14:55 - Session starting.
I 2015.01.24 16:14:55 - Installing tunnel driver
I 2015.01.24 16:14:55 - Network adapter DHCP switched to static (Intel(R) Ethernet Connection (2) I218-V)
I 2015.01.24 16:14:58 - DNS of a network adapter forced (Intel(R) Ethernet Connection (2) I218-V)
I 2015.01.24 16:14:58 - Checking authorization ...
. 2015.01.24 16:14:58 - Checking authorization ..., 1° try failed (The remote name could not be resolved: 'auth.airvpn.org')
. 2015.01.24 16:14:58 - Checking authorization ..., 2° try failed (Unable to connect to the remote server)
. 2015.01.24 16:14:58 - Checking authorization ..., 3° try failed (The remote name could not be resolved: 'airvpn.org')
. 2015.01.24 16:14:58 - Checking authorization ..., 4° try failed (Unable to connect to the remote server)
. 2015.01.24 16:14:58 - Checking authorization ..., 5° try failed (Unable to connect to the remote server)
. 2015.01.24 16:14:58 - Checking authorization ..., 6° try failed (The remote name could not be resolved: 'airvpn.info')
. 2015.01.24 16:14:58 - Checking authorization ..., 7° try failed (The remote name could not be resolved: 'airvpn.ch')
. 2015.01.24 16:14:58 - Checking authorization ..., 8° try failed (The remote name could not be resolved: 'airvpn.eu')
W 2015.01.24 16:14:58 - Authorization check failed, continue anyway ({1])
! 2015.01.24 16:14:58 - Connecting to Erakis (Netherlands, Amsterdam)
. 2015.01.24 16:14:58 - OpenVPN > OpenVPN 2.3.6 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [IPv6] built on Jan 12 2015
. 2015.01.24 16:14:58 - OpenVPN > library versions: OpenSSL 1.0.1k 8 Jan 2015, LZO 2.08
. 2015.01.24 16:14:58 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2015.01.24 16:14:58 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file
. 2015.01.24 16:14:58 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.01.24 16:14:58 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.01.24 16:14:58 - OpenVPN > Socket Buffers: R=[65536->65536] S=[65536->65536]
. 2015.01.24 16:14:58 - OpenVPN > Attempting to establish TCP connection with [AF_INET]62.212.72.162:80 [nonblock]
. 2015.01.24 16:15:08 - OpenVPN > TCP: connect to [AF_INET]62.212.72.162:80 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.
. 2015.01.24 16:15:08 - OpenVPN > SIGUSR1[soft,init_instance] received, process restarting
. 2015.01.24 16:15:08 - OpenVPN > Restart pause, 5 second(s)
! 2015.01.24 16:15:08 - Disconnecting
. 2015.01.24 16:15:08 - Connection terminated.
I 2015.01.24 16:15:11 - Checking authorization ...
. 2015.01.24 16:15:23 - Checking authorization ..., 1° try failed (The operation has timed out)
! 2015.01.24 16:15:24 - Connecting to Pallas (Netherlands, Amsterdam)
. 2015.01.24 16:15:24 - OpenVPN > OpenVPN 2.3.6 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [IPv6] built on Jan 12 2015
. 2015.01.24 16:15:24 - OpenVPN > library versions: OpenSSL 1.0.1k 8 Jan 2015, LZO 2.08
. 2015.01.24 16:15:24 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3100
. 2015.01.24 16:15:25 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file
. 2015.01.24 16:15:25 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.01.24 16:15:25 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.01.24 16:15:25 - OpenVPN > Socket Buffers: R=[65536->65536] S=[65536->65536]
. 2015.01.24 16:15:25 - OpenVPN > Attempting to establish TCP connection with [AF_INET]37.48.80.132:80 [nonblock]
. 2015.01.24 16:15:27 - OpenVPN > TCP connection established with [AF_INET]37.48.80.132:80
. 2015.01.24 16:15:27 - OpenVPN > TCPv4_CLIENT link local: [undef]
. 2015.01.24 16:15:27 - OpenVPN > TCPv4_CLIENT link remote: [AF_INET]37.48.80.132:80
. 2015.01.24 16:15:27 - OpenVPN > TLS: Initial packet from [AF_INET]37.48.80.132:80, sid=88f20bf5 b4128755
. 2015.01.24 16:15:30 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2015.01.24 16:15:30 - OpenVPN > Validating certificate key usage
. 2015.01.24 16:15:30 - OpenVPN > ++ Certificate has key usage  00a0, expects 00a0
. 2015.01.24 16:15:30 - OpenVPN > VERIFY KU OK
. 2015.01.24 16:15:30 - OpenVPN > Validating certificate extended key usage
. 2015.01.24 16:15:30 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2015.01.24 16:15:30 - OpenVPN > VERIFY EKU OK
. 2015.01.24 16:15:30 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org
. 2015.01.24 16:15:40 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2015.01.24 16:15:40 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.01.24 16:15:40 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2015.01.24 16:15:40 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2015.01.24 16:15:40 - OpenVPN > Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 4096 bit RSA
. 2015.01.24 16:15:40 - OpenVPN > [server] Peer Connection Initiated with [AF_INET]37.48.80.132:80
. 2015.01.24 16:15:43 - OpenVPN > SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)
. 2015.01.24 16:15:43 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.7.0.1,comp-lzo no,route 10.7.0.1,topology net30,ping 10,ping-restart 60,ifconfig 10.7.2.30 10.7.2.29'
. 2015.01.24 16:15:43 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified
. 2015.01.24 16:15:43 - OpenVPN > OPTIONS IMPORT: LZO parms modified
. 2015.01.24 16:15:43 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified
. 2015.01.24 16:15:43 - OpenVPN > OPTIONS IMPORT: route options modified
. 2015.01.24 16:15:43 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
. 2015.01.24 16:15:43 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0
. 2015.01.24 16:15:43 - OpenVPN > open_tun, tt->ipv6=0
. 2015.01.24 16:15:43 - OpenVPN > TAP-WIN32 device [VPN] opened: \\.\Global\{1EDED4AC-BC9E-475E-9E57-DF36FF3C1D9D}.tap
. 2015.01.24 16:15:43 - OpenVPN > TAP-Windows Driver Version 9.9
. 2015.01.24 16:15:43 - OpenVPN > Notified TAP-Windows driver to set a DHCP IP/netmask of 10.7.2.30/255.255.255.252 on interface {1EDED4AC-BC9E-475E-9E57-DF36FF3C1D9D} [DHCP-serv: 10.7.2.29, lease-time: 31536000]
. 2015.01.24 16:15:43 - OpenVPN > Successful ARP Flush on interface [6] {1EDED4AC-BC9E-475E-9E57-DF36FF3C1D9D}
. 2015.01.24 16:15:48 - OpenVPN > TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up
. 2015.01.24 16:15:48 - OpenVPN > C:\Windows\system32\route.exe ADD 37.48.80.132 MASK 255.255.255.255 192.168.11.1
. 2015.01.24 16:15:48 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=10 and dwForwardType=4
. 2015.01.24 16:15:48 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2015.01.24 16:15:48 - OpenVPN > C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.7.2.29
. 2015.01.24 16:15:48 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4
. 2015.01.24 16:15:48 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2015.01.24 16:15:48 - OpenVPN > C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.7.2.29
. 2015.01.24 16:15:48 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4
. 2015.01.24 16:15:48 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2015.01.24 16:15:48 - OpenVPN > C:\Windows\system32\route.exe ADD 10.7.0.1 MASK 255.255.255.255 10.7.2.29
. 2015.01.24 16:15:48 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4
. 2015.01.24 16:15:48 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2015.01.24 16:15:48 - Starting Management Interface
. 2015.01.24 16:15:48 - OpenVPN > Initialization Sequence Completed
I 2015.01.24 16:15:48 - Flushing DNS
I 2015.01.24 16:15:48 - Checking route
I 2015.01.24 16:15:51 - Checking DNS
! 2015.01.24 16:15:52 - Connected.
. 2015.01.24 16:15:52 - OpenVPN > MANAGEMENT: Client connected from [AF_INET]127.0.0.1:3100
. 2015.01.24 16:15:52 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info
. 2015.01.24 16:19:48 - Updating systems & servers data ...
. 2015.01.24 16:19:51 - Systems & servers data update completed

 

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I have the same problem as you. AirVPN client shows no latency when on Windows.

 

Did you get any help from the staff? You should open a support ticket.

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For me, the client shows (what appears to be) the right latencies but the Status page on the website shows A LOT higher latencies. About 8x higher than in the client. 

 

Even neighboring countries have more than 2000ms. No server has lower than 700ms.

 

Strange

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@ofiris, I didn't submit a ticket. The issue continued for many days. However during that duration, I was able to connect properly and get good enough speeds. Close to 80% of what I get without the VPN. A few days ago the client started showing proper scores and latencies. The latencies were still rather high ~250ms. That said, the latency shown in the client is highly dependent on the ISP. The latency issue was discussed a few months ago on another thread and the conclusion was that we need to contact our ISP and get them to implement proper routes or something. 

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For me, the client shows (what appears to be) the right latencies but the Status page on the website shows A LOT higher latencies. About 8x higher than in the client. 

 

Even neighboring countries have more than 2000ms. No server has lower than 700ms.

 

Strange

 

Hello!

 

While on the client you see latency from your node to each VPN server, in the Status page you see the time required by your browser to get a small file from the server with an HTTP GET request. Therefore, the times you see on the Status page are much bigger than latency. However, they still have their usefulness as a relative evaluation.

 

Kind regards

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