new router

[z3R9txP77s6 0]

Hi,

 

Firstly apologies if this has been answered elsewhere but...

 

I recently changed ISP and received new router. New router setup and Airvpn now disconnects after about 5 mins and tries to "resolve domain name"

 

Console Log states: IP address info could not be fetched within 30.0 seconds

 

Have since replaced with old router and vpn now connecting as per normal.

 

Is this a port forward issue?

 

Nb: I have unchecked the firewall on the new router and it did not change anything.

 

Any help appreciated

 

 

 

 

[Staff 9771]

Hello,

 

it looks more like a DNS issue. Which DNS servers are queried when you use the new router? What is the Operating System of the device which tries a connection to a VPN server (is it OS X)? What is the software that you run to connect? Can we see the whole logs of this software taken after the problem has occurred?

 

Kind regards