The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel

[nimbus 0]

Updated OpenSSL to 2.3.2, and using the AirVPN 1.92 package. Upon hitting 'connect', I get the following error:

 

The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

 

How do I resolve that?

 

Thanks!

[MrQ 0]

I got exactly the same message - that's why I was looking in the forums. It was ok until today - I've never seen this before. I'm in Germany.

[Staff 9973]

Hello!

 

This might help:

 

http://help.smugmug.com/customer/portal/articles/84385-how-do-i-install-the-godaddy-root-certificate-in-windows-

 

Kind regards

[halvy 0]

I am getting the same thing. Tried updating the root certificate. No Joy.

[sullydog 0]

I am also experiencing this problem. Over a full day without service now. I sent a message to support yesterday. Still waiting to hear back.

[Staff 9973]

I am also experiencing this problem. Over a full day without service now. I sent a message to support yesterday. Still waiting to hear back.

 

Hello!

 

Support tickets are just one hour behind at the moment, every previous ticket has been replied!

 

Kind regards

[sullydog 0]

 

I am also experiencing this problem. Over a full day without service now. I sent a message to support yesterday. Still waiting to hear back.

 

Hello!

 

Support tickets are just one hour behind at the moment, every previous ticket has been replied!

 

Kind regards

 

Ah, apologies. I was waiting for a message indicator for 'Messenger' (top bar icon near the user name). It didn't occur to me that I had to go into client details. I see that you responded, I will carry on the conversation there.

[Staff 9973]

Hello!

 

If you use Internet Explorer (and NOT any other browser) can you browse airvpn.org correctly? Which XP Service Pack do you have? If it's not Windows XP, which EXACT Windows version is it?

 

Kind regards

[sullydog 0]

Hello!

 

If you use Internet Explorer (and NOT any other browser) can you browse airvpn.org correctly? Which XP Service Pack do you have? If it's not Windows XP, which EXACT Windows version is it?

 

Kind regards

 

Microsoft Windows XP

Professional

Version 2002

Service Pack 2

 

With Comodo disabled...

 

- From Internet Explorer, I am unable to get to https://airvpn.org

- From Internet Explorer, I am able to get to https://www.bing.com

 

- From Firefox, I am able to get to https://airvpn.org

[Staff 9973]

 

Hello!

 

If you use Internet Explorer (and NOT any other browser) can you browse airvpn.org correctly? Which XP Service Pack do you have? If it's not Windows XP, which EXACT Windows version is it?

 

Kind regards

 

Microsoft Windows XP

Professional

Version 2002

Service Pack 2

 

Hello!

 

The problem is here. XP SP2 does not support SHA2 256 certificates and has also problem with wildcard certificates. Our certificate is wildcarded and provides SHA2 256 (while bing.com SHA1). Please upgrade, it makes anyway not much sense to use Windows XP SP2 (or in general a 12 years old system well known for hundreds of critical vulnerabilities) with any anonymity service.

 

By the way: you should be able to solve the issue either by upgrading to SP3 or by trying this hotfix: http://support.microsoft.com/kb/968730

 

Feel free to keep us informed if you choose the hotfix.

 

Kind regards

[sullydog 0]

 

 

Hello!

 

If you use Internet Explorer (and NOT any other browser) can you browse airvpn.org correctly? Which XP Service Pack do you have? If it's not Windows XP, which EXACT Windows version is it?

 

Kind regards

 

Microsoft Windows XP

Professional

Version 2002

Service Pack 2

 

Hello!

 

The problem is here. XP SP2 does not support SHA2 256 certificates and has also problem with wildcard certificates. Our certificate is wildcarded and provides SHA2 256 (while bing.com SHA1). Please upgrade, it makes anyway not much sense to use Windows XP SP2 (or in general a 12 years old system well known for hundreds of critical vulnerabilities) with any anonymity service.

 

By the way: you should be able to solve the issue either by upgrading to SP3 or by trying this hotfix: http://support.microsoft.com/kb/968730

 

Feel free to keep us informed if you choose the hotfix.

 

Kind regards

 

Excellent.

 

Installed SP 3 and I am now connecting again. Thank you very much.

 

I will upgrade my OS (very) soon - hopefully by the end of the upcoming weekend, but this is great in the meantime.