Already Connected

[aaoca 0]

Hi, I'm on the trial my second day into using airvpn. I'm having problems sometimes when I disconnect and try to log back on it will give me an error messgae "already connected" so i went into the client area and try to disconnect the service but it just sits at disconneciton pending for the last 30min.

[Staff 9972]

Hello!

 

If your client disconnects without notifying the server (for example because the connection is suddenly lost) and OpenVPN is on UDP, there's no way that the server can know that the client disconnected. Therefore, the system will "release" the client only after the timeout. When you click the "Disconnect Now" button, the system executes the command even if the page does not refresh. After you issue the forced disconnection command by clicking the button, please allow 10 seconds and then re-try a connection. We see that your account is currently connected and successfully exchanging data, so we presume that the problem was solved before this reply, is it correct?

 

Kind regards

[aaoca 0]

yes it was thank you, and it's good to know what went wrong.