ANSWERED Exclude Servers with issues from the 'best' server list

[guillaume 0]

Hello,

 

I connect to the VPN to any UK server, so letting AirVPN choosing which server is best for me at the time (server with least load).

However If i do this at this time I get connected to Cassiopeia or Bootis; which clearly are having issues (for a while already now) looking at the ping matrix. 

 

 

Would it be possible for AirVPN to exclude servers with issues from the DNS replies. Because the 'best' server is actually one of the worse servers. Massive packet loss, slow connectivity ... 

 

I have currently manually selected a UK server as a workaround.

 

[Staff 9972]

Hello!

 

The system already takes into consideration latency times to discard servers. There's something wrong at the moment, we are investigating.

 

Kind regards

[guillaume 0]

Cheers

 

Thanks for the quick reply.

Please keep us posted about when the issue is fixed, so I can change my config back as it was before.

 

Kind Regards,

 

[Staff 9972]

Hello,

 

we have been forced to bring down Bootis and Cassiopeia. Both servers have some line problem which limits bandwidth severely. Having them down causes them not to appear anymore as "Best" servers. This is a very particular case in which the system formula to determine the best server fails.

 

We have asked for datacenter support.

 

Kind regards

[guillaume 0]

Hi,

 

I've updated my config file so every reconnect it chooses the best server from the UK pool again.

Thanks for the quick workaround and good luck with fixing the servers/line issues

 

Regards,