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Slow Steam download speeds


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#1 eyes878

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Posted 04 August 2015 - 08:40 AM

I am encountering severe speed issues when it comes to downloading Steam games. When using AirVPN, attempting to download content from Steam will result in speeds consistently around 100kB/s, without the VPN, I can saturate my ISP's line at around 4.7MB/s. I have included screenshots of all this below. High packet loss and fluctuating ping also occurs when downloading from Steam with AirVPN.

 

I have tried many different countries and servers to no avail. For the purpose of this screenshot, I have used the "recommended" server from Eddie, which was Nunki in the UK.

 

Here you can see my ping and download speed while connected to AirVPN and downloading from steam:

c7YP6ue.png

 

As you can see, pings are often not replying and Steam struggles to reach anything above 100kB/s.

 

Secondly, here is a screenshot of Steam downloading while not being connected to AirVPN:

p8Rzvvp.png

I have included the ping for completions sake, but even with my line being maxed, it is more stable than with AirVPN on only 100kB/s, and is encountering less packet loss.

 

Thirdly I have included my ping when idle, both with and without AirVPN:

 

With AirVPN:

UyYYkjk.png

Without AirVPN:

A1LX4Rp.png

 

EDIT: I would also like to point out that I do not encounter any other speed issues while connected to AirVPN, only Steam.



#2 dj77

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Posted 04 August 2015 - 10:33 AM

On Steam Settings you can Chose Server Location too maybe it help you

#3 eyes878

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Posted 04 August 2015 - 05:01 PM

On Steam Settings you can Chose Server Location too maybe it help you

Thanks, but I have already tried changing servers many times.



#4 foxmulder

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Posted 04 August 2015 - 09:40 PM

I got the very same problem with STEAM, although I'm currently using a different VPN and not only AIR. So the problem seems not to be related to AirVPN.

 

It seems that STEAM detects OpenVPN - Connections and maybe throttles them... That's the only explanation i have since the EULA of STEAM forbids the usage of a VPN.

 

Regards,

 

Fox.



#5 eyes878

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Posted 05 August 2015 - 07:06 AM

I was thinking that something like that could be the case, it just seemed unlikely. Anyhow, I guess we'll have to find a way round it at some point.

 

EDIT: I just re-thought, yes, that is plausible, but how come it severely disrupts my internet connection regardless of only using 100kB/s? There must be something else here.

 

I got the very same problem with STEAM, although I'm currently using a different VPN and not only AIR. So the problem seems not to be related to AirVPN.

 

It seems that STEAM detects OpenVPN - Connections and maybe throttles them... That's the only explanation i have since the EULA of STEAM forbids the usage of a VPN.

 

Regards,

 

Fox.



#6 ZPKZ

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Posted 06 August 2015 - 03:37 PM

I dont have this problem :o

 

Getting about 10-20% less speed than without vpn



#7 eyes878

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Posted 07 August 2015 - 10:37 PM

I dont have this problem :o

 

Getting about 10-20% less speed than without vpn

Only 10-20% speed loss while using VPN while downloading from Steam? Or just using the VPN in general?



#8 ZPKZ

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Posted 08 August 2015 - 05:37 PM

I never fully max my connection speed with steam even without the VPN

 

With VPN on I get about 10-20% speed loss from what i usually get from steam 



#9 eyes878

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Posted 12 August 2015 - 11:17 AM

I never fully max my connection speed with steam even without the VPN

 

With VPN on I get about 10-20% speed loss from what i usually get from steam 

What server are you using when you get these speeds?



#10 ZPKZ

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Posted 12 August 2015 - 11:55 AM

Acubens (.SE)



#11 regenschein

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Posted 13 September 2015 - 03:37 PM

I've got the same issue here and tried different servers too.



#12 eyes878

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Posted 13 September 2015 - 09:23 PM

I've got the same issue here and tried different servers too.

I guess it's good and bad news that it affects more people than just me.

If anybody has any further information or solutions then please share.



#13 foxmulder

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Posted 06 October 2015 - 03:46 PM

Hi there again,

 

sorry for digging up that old threat again. But i have some informations to share concerning speeds while downloading at STEAM:

 

I still have a subscription with another VPN, and that offers connections through PPTP and L2TP. So i tried logging into STEAM not with OpenVPN, but with PPTP and then L2TP. And, surprise, the speed went back to normal limits. That means, full speed with PPTP or L2TP and slow speeds with OpenVPN.

 

So it seems that STEAM detects and throttles OpenVPN connections. Maybe AIR could implement L2TP or PPTP some time, so that STEAM users can enjoy full speed even when running on VPN.

 

Regards

 

Fox



#14 eyes878

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Posted 06 October 2015 - 07:44 PM

I also have an update:

 

I have a secondary laptop that runs Windows 7 64bit Ultimate (the same as the PC encountering the problem in the screenshot) and I recently went to download a game on it through AirVPN and I got my full speed, with the same setup as my other PC.

 

I don't know anymore.



#15 foxmulder

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Posted 06 October 2015 - 08:37 PM

Well, that's strange. I don't know either. Just wanted to share my experiences i made the last days. According to your description it doesn't matter how you connect to STEAM. Well, if everything works fine now, everybody should be happy!

 

Cheers!



#16 eyes878

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Posted 07 October 2015 - 03:48 PM

Well, that's strange. I don't know either. Just wanted to share my experiences i made the last days. According to your description it doesn't matter how you connect to STEAM. Well, if everything works fine now, everybody should be happy!

 

Cheers!

I probably typed it wrong. My primary gaming PC still has issues with Steam (I have to disconnect from AirVPN in order to get any speeds above 100kB/s) but my gaming laptop is fine. It is far from a big issue, just an inconvenience. Overall, the AirVPN service has been amazing.


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#17 giganerd

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Posted 07 October 2015 - 05:05 PM

I use Steam as well and herewith confirm that I personally do not experience any problems with Steam. All german servers and Kitalpha were tested by me. For months. Maybe even years.

 

So it seems that STEAM detects and throttles OpenVPN connections.

 

This is not true, they can't "detect" it. But they can do an IP lookup. If it belongs to a data center - why not assume the user does not use a residential internet connection to connect? Who else reroutes his traffic through a data center if not a VPN user?

Of course that does not explain the speeds.


Always remember:
There's a guide to AirVPN,

Amazon IPs are not dangerous here,
running TOR exits is discouraged,

using spoilers for your logs helps us read your thread.

~ Furthermore, I propose that your paranoia is to be destroyed. ~

Instead of writing me a personal mail, consider contacting me via XMPP at gigan3rd@xmpp.airvpn.org or join the lounge@conference.xmpp.airvpn.org. I might read the mail too late whereas I'm always available on XMPP ;)


#18 foxmulder

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Posted 07 October 2015 - 09:05 PM

This is not true, they can't "detect" it.

 

Well, i wasn't so sure about that, but it was my only reasonable explanation for this.



#19 leakforce

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Posted 09 October 2015 - 06:37 PM

Sorry to bump this old thread again but i recently got the same problem with my steam downloads.

​I get max 70kbs and this does not depend which airvpn server im currently using.

​While downloading from steam im also not able to load anything else, it freezes my whole internet connection.

​Did you found any fixes for this? :)



#20 eyes878

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Posted 13 October 2015 - 06:35 AM

Sorry to bump this old thread again but i recently got the same problem with my steam downloads.

​I get max 70kbs and this does not depend which airvpn server im currently using.

​While downloading from steam im also not able to load anything else, it freezes my whole internet connection.

​Did you found any fixes for this? :)

Not yet. It seems only certain setups are affected, no idea what decides that yet.

 

My laptop and my PC is running on Windows 7 Ultimate 64bit, yet only my PC is affected.







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