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Hello, this is a note to the Air staff, and to the Administrators of this service. I've moved to your network from another very popular VPN provider. Your client looks quite promising, however there are a couple things I need to know, and I will list them below. It's worth noting the following: • I'm running Windows 7 x64 on a fully encrypted machine, with a 100Mbps direct PPPoE connection, no router. • I use Bit Defender Internet Security 2016 which comes with all the bells and whistles. • I am adequately protected against WebRTC leaks. I have tried various servers to test the reliability of the connection, and of the client in general. A few things to note plus a couple of questions about Eddie and the reliability of your service: DNS Leaks: Upon checking the connection using your website IPLeak.NET, I have consistently experienced DNS leaks discovering my ISP, on servers from multiple countries except for Sweden, Switzerland and Latvia, which were consistently reliable with no leaks. The hardware didn't change and no settings were changed in the operating system or on the ISP's PPPoE connection in between server switching. All applications that would use the internet were closed before disconnecting and re-launched upon switching to a new server. What would be the explanation for consistently experiencing DNS leaks on so many of your servers? Network Lock: A tour of your client Eddie, revealed that Network Lock relies heavily on Windows Firewall. Considering I'm probably not the only one using a fully featured internet security suite (Bit Defender Internet Security 2016), which has its own firewall, Windows Firewall is therefore inactive (deactivated by Bit Defender to prevent conflicts). How does your client handle the situation where one of your customers is using an Internet Security suite, and as such, Windows Firewall being inactive in the context? Are there specific settings and/or Firewall rules that I can create and use with Bit Defender's Firewall to tailor it around Eddie's Network Lock, and seal the gaps, as Windows Firewall would do, or is Eddie's Network Lock limited to Windows Firewall only? Would enabling Network Lock which in turn enables Windows Firewall, conflict with the second Firewall, thus compromising Firewall integrity? There's a mode in the Network Lock section of the client called "Automatic" but it's not clear how Automatic is defined in the context. Does this mean that it works with the Internet Security suite Firewall or something else? What does the Automatic mode do specifically? Tor Exit Node: On some of the servers (predominantly Netherlands), the Tor Exit Node indicator is lit green when checking with your service at IPLeak.NET. On other servers it isn't. What are the mechanics behind this?

Hi! After April 2014 AirVPN Major System Update I downloaded AirVPN Client v. 1.92 and generated new configurations for both Windows and Linux. However, when I am connected to AirVPN servers under Ubuntu 14.04 LTS Trusty Tahr 64-bit, ipleak.net reveals that Tor exit node is set along with AirVPN exit node, despite the fact that Tor application is not even installed. When Windows 8.1 Pro 64-bit is in use, Tor exit node doesn't exist. I checked the connection a few times with either Comodo Firewall turned on and off. My Comodo Firewall is configured to prevent leaks according to AirVPN articles. In short, what does it mean? Does my connection (under Windows) lack some recently added additional layer of protection? If yes, how to turn it on. Have I to change Comodo Firewall configuration? If yes, tell me how, please. Thank you for your responses.