Ubuntu 22.04.1 LTS stuck on startup

[Drk01 0]

Hi, i'm using the AirVPN client in version 2.22.2 & i'm having an issue with my vpn at startup time. It gets blocked at "Checking DNS" & then retries but gets in the same loop until & manually close it & reopen it. Could you please help me?

[Tech Jedi Alex 1581]

If Network Lock is enabled, you can disable the DNS check.

[Drk01 0]

13 minutes ago, OpenSourcerer said:

If Network Lock is enabled, you can disable the DNS check.

How?

[Tech Jedi Alex 1581]

Eddie Preferences > DNS > Check AirVPN DNS.

[Drk01 0]

On 12/14/2022 at 4:10 PM, OpenSourcerer said:

Eddie Preferences > DNS > Check AirVPN DNS.

Thank you but now it get's stucked at "Checking IPv4", Could you please help me? This issue happens sometimes when i have the computer already on & I want to turn on the VPN but also happens (This time always) when i run the VPN at startup time.

[Drk01 0]

Hello?
 

[Tech Jedi Alex 1581]

If you don't get an answer after a few days, please consider turning to professional support via ticket.

We're all volunteers here, so time is something people can but are not obliged to give you. Apologies.

[Drk01 0]

On 12/30/2022 at 8:58 PM, OpenSourcerer said:

If you don't get an answer after a few days, please consider turning to professional support via ticket.

We're all volunteers here, so time is something people can but are not obliged to give you. Apologies.

My bad, sorry. I thought the forum was not only volunteers. Thank you, I'll raise a ticket

[Tech Jedi Alex 1581]

37 minutes ago, Drk01 said:

I thought the forum was not only volunteers.

This is correct, but anyone posting here must expect another member of the community to answer. The Staff account does chime in here and there, but it's not a rule.
A professional answer is on the other hand guaranteed in a support ticket. It's also what you get with your subscription, more or less, though anyone can register and create tickets as well.