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Eddie crashing, uninstall and reinstall on win10 not working?

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Hi,
I'm having issues with the Eddie client. A few days ago it started acting up. It would work but when I tried to log out and close down it would freeze my computer completely to the point that not even ctrl-alt-delete worked and I would have to turn off my comp via the button.

I tried uninstalling using the windows uninstall, then reboot and reinstall. It works but it now won't connect to a server. I suspect the corruption from previous install is still affecting the new install. Is there a way to do a completely clean uninstall and reinstall perhaps?

How can I get the client working again? Thx

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In C:\Users\[your username]\AppData\Local\Eddie, delete the default.profile file, then start Eddie again, don't change anything and try to connect.
If it still doesn't work, in Logs tab, click the lifebelt icon and upload or paste the output here. If you choose to paste it, consider using the LOG format, it's the top left button in the post editor. Thank you!


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» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

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