Cannot connect to AirVPN servers

[A340 2]

I am running Windows 8.1 and OpenVPN  2.4.0, and I am unable to make a connection with any AirVPN server.

 

this is a snippet of part of the log.

 

Thu Feb 16 05:21:59 2017 Validating certificate key usage

Thu Feb 16 05:21:59 2017 ++ Certificate has key usage  00a0, expects 00a0

Thu Feb 16 05:21:59 2017 VERIFY KU OK

Thu Feb 16 05:21:59 2017 Validating certificate extended key usage

Thu Feb 16 05:21:59 2017 ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication

Thu Feb 16 05:21:59 2017 VERIFY EKU OK

Thu Feb 16 05:21:59 2017 VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=server, emailAddress=info@airvpn.org

Thu Feb 16 05:22:00 2017 Control Channel: TLSv1.2, cipher TLSv1/SSLv3 DHE-RSA-AES256-GCM-SHA384, 4096 bit RSA

Thu Feb 16 05:22:00 2017 [server] Peer Connection Initiated with [AF_INET]184.75.221.58:443

Thu Feb 16 05:22:01 2017 MANAGEMENT: >STATE:1487208121,GET_CONFIG,,,,,,

Thu Feb 16 05:22:01 2017 SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

Thu Feb 16 05:22:01 2017 AUTH: Received control message: AUTH_FAILED

Thu Feb 16 05:22:01 2017 SIGUSR1[soft,auth-failure] received, process restarting

Thu Feb 16 05:22:01 2017 MANAGEMENT: >STATE:1487208121,RECONNECTING,auth-failure,,,,,

 

Can Staff help me to correct this please. Thanks.

 

A340

[Khariz 109]

You username and password aren't authenticating on the server.  Change your password to something shorter, and/or remove special characters and try again.

[A340 2]

I have been using this password since I sign up to AirVPN, never had an issue; nonetheless I have changed my password, however I am still unable to connect, and getting the same error. 

 

A340

[go558a83nk 364]

Username and password are used in Eddie to download your certs and keys.  Username and password are not used to connect to a VPN server.  The log shows part of the VPN connection process.  Therefore, this isn't a username/password problem.  If you try the openvpn 2.3.x can you connect?

[zhang888 1066]

Make sure you don't max out your 3 connections limit. If in doubt, use the client area to disconnect all other active sessions.

[A340 2]

Zhang888,

 

You hit the nail on the head, did what you stated, and now able to connect again. Much appreciated.

 

Thank Staff

 

A340