ANSWERED Antares (Singapore) latency from Singapore Question

[Mastiff 3]

Hi,

I'm located in Singapore and used to log into the Antares server that's also located in Singapore.

I used to get a latency of about 4ms.

Just recently all the Hong Kong servers have been getting better speeds than the Singapore server.

(see screenshot)

Why would the Antares latency jump to 189ms?

 

[go558a83nk 362]

trace the route.  most likely your ISP lost some connectivity forcing the route to take a long path.

[Mastiff 3]

I did a traceroute.  Looks like traffic is going via the US and Japan?

 

Am I reading this correctly?

 

 

 3  202.166.121.66 (202.166.121.66)  10.366 ms  2.788 ms  3.100 ms
 4  202.166.121.65 (202.166.121.65)  2.544 ms  2.311 ms  11.861 ms
 5  ae8-0.tp-cr03.singnet.com.sg (202.166.122.50)  2.508 ms  2.617 ms  2.390 ms
 6  ae4-0.tp-er03.singnet.com.sg (202.166.123.70)  2.661 ms  2.744 ms  3.698 ms
 7  203.208.191.197 (203.208.191.197)  3.266 ms  3.132 ms  3.150 ms
 8  203.208.152.106 (203.208.152.106)  3.164 ms  2.777 ms  2.979 ms
 9  203.208.173.158 (203.208.173.158)  198.249 ms
    203.208.151.94 (203.208.151.94)  208.912 ms
    203.208.158.46 (203.208.158.46)  181.824 ms
10  ix-xe-0-1-2-0.tcore2.pdi-palo-alto.as6453.net (66.198.144.41)  175.331 ms  175.475 ms  178.891 ms
11  * if-ae-2-2.tcore1.pdi-palo-alto.as6453.net (66.198.127.1)  182.268 ms  182.270 ms
12  if-ae-3-2.tcore1.lvw-los-angeles.as6453.net (66.198.127.26)  186.472 ms
    if-ae-2-2.tcore2.tv2-tokyo.as6453.net (180.87.180.2)  179.557 ms  173.074 ms
13  if-ae-6-2.tcore1.svw-singapore.as6453.net (180.87.12.109)  173.891 ms  188.793 ms  186.444 ms
14  if-ae-7-2.tcore2.svw-singapore.as6453.net (180.87.15.25)  178.334 ms  180.877 ms *
15  if-ae-20-2.tcore1.svq-singapore.as6453.net (180.87.96.21)  175.594 ms  179.328 ms  184.164 ms
16  180.87.96.34 (180.87.96.34)  190.354 ms  191.685 ms  230.211 ms
17  te0-0-2-0.cr02.sin-11.leaseweb.net (103.254.152.199)  192.284 ms  195.556 ms  184.532 ms
18  et50.ce02.sin-11.leaseweb.net (103.254.152.203)  194.679 ms  179.057 ms  195.106 ms
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *

[zhang888 1066]

You are right.

Looks like your ISP (Singnet) messed up the routing to Leaseweb SG.

 

Normally this can be solved by raising a support issue with them and

escalating it to NOC just after the call.

[Mastiff 3]

Thanks folks.  I sent a few screenshots to singnet, including some that showed I was getting a faster connection from Starbucks wireless than I was from my home fibre connection to Antares.

As of today it seems to be back in order.

I appreciate the comments made above.  Quite helpful.