Showing results for tags 'response time'.

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Support response - Trial Request

fuzzywart posted a topic in Troubleshooting and Problems

Hey all, I sent a message for a free trial yesterday and haven't got a response. I was afraid that the message did not appear in the queue for some reason (I read another forum post where the staff support member replied and said they didn't receive the original message and to resend it), so I resubmitted another request an hour ago. Am I just being impatient on the response? Maybe they don't work on the weekend - anyone know or had this issue? Other background - I'm wondering if part of the issue is that my sister downloaded the trial a few days ago and they don't want to give another to someone else on the same IP a free trial (I'm just visiting her right now, but going back to my home after the weekend so if that is the case I can submit a request when I get home and on my IP). Thoughts if this might be the problem? I really want to try to confirm USA Netflix will work. Also, I hear air is one of the better VPNs out there... hope it's not TOO advanced though... Thanks

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