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Hi, I tried to create support ticket, but for some reason says there no message, when I clearly typed something on message field. That's why I am writing here in the forum. Lately, I have been having a lot of drops, and it doesn't allow me to connect back to a server, just keeps on a loop --> connect to xxxxxx, disconnecting xxxxx ----> restarting in 3 2 1 ---> connecting to xxxxx. This issue appears to be with Windows 10 or Eddie, as on my Android tablet I never have issues. Thank you

Greetings: So I'm a new customer/member attempting to setup AirVPN using OpenVPN protocols on a DD-WRT configured router. Before entering AirVPN settings, I could access the internet without issue. Now, I get the "no internet access" error. I'm hoping that someone can analyze the log below and point me in the right direction. Thanks. StateClient: WAITLocal Address: Remote Address: StatusVPN Client StatsTUN/TAP read bytes 0TUN/TAP write bytes 0TCP/UDP read bytes 0TCP/UDP write bytes 84Auth read bytes 0pre-compress bytes 0post-compress bytes 0pre-decompress bytes 0post-decompress bytes 0 LogClientlog: 19691231 20:13:50 W WARNING: file '/tmp/openvpncl/client.key' is group or others accessible 19691231 20:13:50 W WARNING: file '/tmp/openvpncl/ta.key' is group or others accessible 19691231 20:13:50 I OpenVPN 2.4.2 arm-unknown-linux-gnu [sSL (OpenSSL)] [LZO] [LZ4] [EPOLL] [MH/PKTINFO] [AEAD] built on Jun 11 2017 19691231 20:13:50 I library versions: OpenSSL 1.0.2k 26 Jan 2017 LZO 2.09 19691231 20:13:50 MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:16 19691231 20:13:50 W WARNING: --ns-cert-type is DEPRECATED. Use --remote-cert-tls instead. 19691231 20:13:50 W NOTE: the current --script-security setting may allow this configuration to call user-defined scripts 19691231 20:13:50 W WARNING: Your certificate is not yet valid! 19691231 20:13:50 Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication 19691231 20:13:50 Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication 19691231 20:13:50 I TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.113:443 19691231 20:13:50 Socket Buffers: R=[180224->180224] S=[180224->180224] 19691231 20:13:50 I UDPv4 link local: (not bound) 19691231 20:13:50 I UDPv4 link remote: [AF_INET]213.152.162.113:443 19691231 20:14:50 N TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity) 19691231 20:14:50 N TLS Error: TLS handshake failed 19691231 20:14:50 I SIGUSR1[soft tls-error] received process restarting 19691231 20:14:50 Restart pause 5 second(s) 19691231 20:14:55 W WARNING: --ns-cert-type is DEPRECATED. Use --remote-cert-tls instead. 19691231 20:14:55 W NOTE: the current --script-security setting may allow this configuration to call user-defined scripts 19691231 20:14:55 I TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.113:443 19691231 20:14:55 Socket Buffers: R=[180224->180224] S=[180224->180224] 19691231 20:14:55 I UDPv4 link local: (not bound) 19691231 20:14:55 I UDPv4 link remote: [AF_INET]213.152.162.113:443 19691231 20:15:55 N TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity) 19691231 20:15:55 N TLS Error: TLS handshake failed 19691231 20:15:55 I SIGUSR1[soft tls-error] received process restarting 19691231 20:15:55 Restart pause 5 second(s) 19691231 20:16:00 W WARNING: --ns-cert-type is DEPRECATED. Use --remote-cert-tls instead. 19691231 20:16:00 W NOTE: the current --script-security setting may allow this configuration to call user-defined scripts 19691231 20:16:00 I TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.113:443 19691231 20:16:00 Socket Buffers: R=[180224->180224] S=[180224->180224] 19691231 20:16:00 I UDPv4 link local: (not bound) 19691231 20:16:00 I UDPv4 link remote: [AF_INET]213.152.162.113:443 19691231 20:17:00 N TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity) 19691231 20:17:00 N TLS Error: TLS handshake failed 19691231 20:17:00 I SIGUSR1[soft tls-error] received process restarting 19691231 20:17:00 Restart pause 5 second(s) 19691231 20:17:05 W WARNING: --ns-cert-type is DEPRECATED. Use --remote-cert-tls instead. 19691231 20:17:05 W NOTE: the current --script-security setting may allow this configuration to call user-defined scripts 19691231 20:17:05 I TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.113:443 19691231 20:17:05 Socket Buffers: R=[180224->180224] S=[180224->180224] 19691231 20:17:05 I UDPv4 link local: (not bound) 19691231 20:17:05 I UDPv4 link remote: [AF_INET]213.152.162.113:443 19691231 20:18:05 N TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity) 19691231 20:18:05 N TLS Error: TLS handshake failed 19691231 20:18:05 I SIGUSR1[soft tls-error] received process restarting 19691231 20:18:05 Restart pause 5 second(s) 19691231 20:18:10 W WARNING: --ns-cert-type is DEPRECATED. Use --remote-cert-tls instead. 19691231 20:18:10 W NOTE: the current --script-security setting may allow this configuration to call user-defined scripts 19691231 20:18:10 I TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.113:443 19691231 20:18:10 Socket Buffers: R=[180224->180224] S=[180224->180224] 19691231 20:18:10 I UDPv4 link local: (not bound) 19691231 20:18:10 I UDPv4 link remote: [AF_INET]213.152.162.113:443 19691231 20:18:14 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:16 19691231 20:18:14 D MANAGEMENT: CMD 'state' 19691231 20:18:14 MANAGEMENT: Client disconnected 19691231 20:18:14 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:16 19691231 20:18:14 D MANAGEMENT: CMD 'state' 19691231 20:18:14 MANAGEMENT: Client disconnected 19691231 20:18:14 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:16 19691231 20:18:14 D MANAGEMENT: CMD 'state' 19691231 20:18:14 MANAGEMENT: Client disconnected 19691231 20:18:14 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:16 19691231 20:18:14 D MANAGEMENT: CMD 'status 2' 19691231 20:18:14 MANAGEMENT: Client disconnected 19691231 20:18:14 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:16 19691231 20:18:14 D MANAGEMENT: CMD 'log 500' 19691231 19:00:00