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Got a reply from admin as follows: "Please try the following settings: - from Eddie's main window select "Preferences" > "Advanced" - de-tick "Check if the VPN tunnel works" - click "Save" - from Eddie's main windows select "Preferences" > "DNS" - de-tick "Check Air VPN DNS" - from Eddie's main window enable "Network Lock" option (important, because you have disable some safety check previously) Test again a connection to reproduce the issue and check whether the connection goes through this time. If so, go to ipleak.net web site and make sure that everything is fine." I quit and restarted Eddie twice, and it connected right away both times. I replied to the admin e-mail and will see if there are any further instructions. If not, it appears this problem has been solved.