Hostinger blocks hstgr.io servers

[_Bob_ 0]

The  hstgr.io  servers are used for admin related things, like downloading a backup from your site.  Hostinger claims this is because of a 100% abuse rate.  Tried about 12 different AirVPN servers in several counties but these are blocked.

They also seem to block about any existing Tor exit node.

[Tech Jedi Alex 1489]

Am I supposed to be able to resolve this domain? Because none of my DNS nor Cloudflare nor Quad9 seem to get any IP address out of it.

[_Bob_ 0]

According to Hostinger it's the right domain.

https://srv123.hstgr.io:8443/download-backup/(filename here)  is an example of the url they send you if you want to download your prepared site backup.

The "srv###" part changes from time to time but none of the ones sent to me work.

[Tech Jedi Alex 1489]

Ooh okay, I'm not supposed to resolve that domain, only together with the srvX part. Well, okay, then. Probably correct, then, and nothing AirVPN can do about it.

[_Bob_ 0]

Yeah, nothing that can be done.  That's how they work at Hostinger.  Saying they are all about privacy but when there are issues they strongly advise you to not use VPN, Tor or proxies and to use a Gmail address if you want to communicate with them while promoting all other Google services at the same time.

[Tech Jedi Alex 1489]

3 hours ago, _Bob_ said:

Saying they are all about privacy but when there are issues they strongly advise you to not use VPN

You know, I'd do the same. A VPN adds a considerable layer of complication to troubleshooting  it's not uncommon to block anonymizers on interfaces where administration of IT assets is possible; it's a security consideration, not an attack on privacy. The recommendation to use a Google address is probably also there to uncomplicate things.