(please) increase server max load or add a new server to BR region

[zhyp 5]

Hello,
I'm quite happy with my AirVPN setup, everything works, and I have nothing major to complain about.
But from time to time when Fulu (the only brazilian server) gets full, speeds tank going from a good 500/300Mbps D/U to an average of 50/50Mbps D/U
This usually happens during weekends when the server gets +100 sessions and the load is at the very limit (+1900/2000)

This is quite frustrating, because I can't really stream any media and/or host my game server without having some type of instability.

I know this can be quite the ask, but I really would like to see some improvements, since currently I'm only able to get around 40-50% of my real speeds (which are still pretty good), but at least having a stable connection would solve most problems.

I don't expect this to happen overnight (or at all), but hopefully something can be done about this.
Thanks for hearing me out.

[Andrew109 11]

Yes, I have been checking and they do seem very high load recently. The New Zealand servers have quite a high load quite often too. 

[zhyp 5]

Yeah, I'm not 100% sure this is the problem, but speeds are getting worse by the day.
I can't stream 10Mb/s files in my media server anymore, unfortunately I'm behind a Double NAT, so I kinda need AirVPN so I can easily port forward stuff (which works great, but speeds suck atm)

[zhyp 5]

Hello,
Once again I've come to ask for at least an answer, speeds are down again, I don't expect 1:1, but I have a significant drop of at least 80-90% in down/up speeds

Here are some screenshots:
My home speeds


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My VPN speeds


And here's the server

[Filip Jansson 0]

On 8/5/2025 at 3:21 PM, zhyp said:

Yeah, I'm not 100% sure this is the problem, but speeds are getting worse by the day.
I can't stream 10Mb/s files in my media server anymore, unfortunately I'm behind a Double NAT, so I kinda need AirVPN so I can easily port forward stuff (which works great, but speeds suck atm)

Can you share how your Double NAT is set up?

[zhyp 5]

On 8/25/2025 at 1:58 PM, Filip Jansson said:

Can you share how your Double NAT is set up?

I kinda got around that by reverse tunneling into a high speed VPS, so at least I can stream Plex in peace now.
But my home network is completely locked, my ISP uses CGNAT by default (and it's really expensive to unlock a reserved IP), and I use my own router with no bridge mode from my ISP router (they also won't allow that), so there are many layers, AirVPN worked fine for many months (even years!), but recent speeds won't really allow me to stream anything.