xvq 1 Posted ... I am experiencing an intermittent issue on Windows 10 with blocked internet connection. The issue comes and goes. When the issue happens I cannot reach any internet traffic like google.com, but internal network access works fine and other devices on the same network are able to connect to internet just fine. Without an action from me the issue usually goes away after 10-20 minutes. I have tried various windows repair tools, as well as disabling firewall and this has not helped. Getting to why I'm writing on AirVPN forum - I use the EddieUI client. I have tried to open EddieUI when I experienced the issue and connect to a VPN server which was not successful. But when I closed EddieUI the internet connection was working again. I have since been able to reproduce this behavior a couple of times - when the internet connection gets blocked, I open EddieUI, click exit and after the exit is complete the internet connection is restored. Looking for advice on how to prevent this issue from happening. I have used EddieUI 2.16.3, 2.18.9 and currently on 2.21.8. Network lock is not active, but I have used it in the past. Quote Share this post Link to post
OpenSourcerer 1435 Posted ... When the issue occurs, launch Eddie as usual but then make a system report and paste/upload it here. It seems to be a problematic configuration of DNS. Quote Hide OpenSourcerer's signature Hide all signatures NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT. LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too! Want to contact me directly? All relevant methods are on my About me page. Share this post Link to post
xvq 1 Posted ... Will do, but I don't think it's DNS, because when the issue happens I'm also not able to ping known DNS servers by IP address. Quote Share this post Link to post
OpenSourcerer 1435 Posted ... 5 hours ago, xvq said: Will do, but I don't think it's DNS, because when the issue happens I'm also not able to ping known DNS servers by IP address. The system report will show. A few connection tests are run before it's compiled. Quote Hide OpenSourcerer's signature Hide all signatures NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT. LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too! Want to contact me directly? All relevant methods are on my About me page. Share this post Link to post
xvq 1 Posted ... Eddie System/Environment Report - 1/7/2023 - 6:47 PM UTC Eddie version: 2.21.8 Eddie OS build: windows_x64 Eddie architecture: x64 OS type: Windows OS name: Windows 10 Home OS version: Microsoft Windows NT 10.0.19045.0 OS architecture: x64 Mono /.Net Framework: v4.0.30319 OpenVPN: 2.5.5 - OpenSSL 1.1.1l 24 Aug 2021, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe) Hummingbird: Not available WireGuard: 0.5.2 SSH: plink 0.73 (C:\Program Files\AirVPN\plink.exe) SSL: stunnel 5.56 (C:\Program Files\AirVPN\stunnel.exe) Profile path: C:\Users\xxx\AppData\Local\Eddie\default.profile Data path: C:\Users\xxx\AppData\Local\Eddie Application path: C:\Program Files\AirVPN Executable path: C:\Program Files\AirVPN\Eddie-UI.exe Command line arguments: (1 args) path="home" Network Lock Active: No Connected to VPN: No OS support IPv4: Yes OS support IPv6: Yes Detected DNS: 192.168.0.1, 205.171.3.65 Test DNS IPv4: Ok Test DNS IPv6: Failed Test Ping IPv4: Failed Test Ping IPv6: Failed Test HTTP IPv4: Error: Fetch url error:Timeout was reached Test HTTP IPv6: Error: Fetch url error:Couldn't connect to server Test HTTPS: Error: Fetch url error:Timeout was reached ---------------------------- Important options not at defaults: login: (omissis) password: (omissis) remember: True ---------------------------- Logs: . 2023.01.07 10:46:35 - Eddie version: 2.21.8 / windows_x64, System: Windows, Name: Windows 10 Home, Version: Microsoft Windows NT 10.0.19045.0, Mono/.Net: v4.0.30319 . 2023.01.07 10:46:35 - Command line arguments (1): path="home" . 2023.01.07 10:46:38 - Reading options from C:\Users\xxx\AppData\Local\Eddie\default.profile . 2023.01.07 10:46:40 - OpenVPN - Version: 2.5.5 - OpenSSL 1.1.1l 24 Aug 2021, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe) . 2023.01.07 10:46:40 - SSH - Version: plink 0.73 (C:\Program Files\AirVPN\plink.exe) . 2023.01.07 10:46:40 - SSL - Version: stunnel 5.56 (C:\Program Files\AirVPN\stunnel.exe) I 2023.01.07 10:46:41 - Ready ---------------------------- Network Interfaces and Routes: { "routes": [ { "destination": "0.0.0.0\/0", "gateway": "192.168.0.1", "interface_index": 18, "metric": 0, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" }, { "destination": "127.0.0.0\/8", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{75E9EFB5-633C-11EA-8C84-806E6F6E6963}" }, { "destination": "127.0.0.1\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{75E9EFB5-633C-11EA-8C84-806E6F6E6963}" }, { "destination": "127.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{75E9EFB5-633C-11EA-8C84-806E6F6E6963}" }, { "destination": "192.168.0.0\/24", "gateway": "0.0.0.0", "interface_index": 18, "metric": 256, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" }, { "destination": "192.168.0.17\/32", "gateway": "0.0.0.0", "interface_index": 18, "metric": 256, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" }, { "destination": "192.168.0.255\/32", "gateway": "0.0.0.0", "interface_index": 18, "metric": 256, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{75E9EFB5-633C-11EA-8C84-806E6F6E6963}" }, { "destination": "224.0.0.0\/4", "gateway": "0.0.0.0", "interface_index": 18, "metric": 256, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 1, "metric": 256, "interface": "{75E9EFB5-633C-11EA-8C84-806E6F6E6963}" }, { "destination": "255.255.255.255\/32", "gateway": "0.0.0.0", "interface_index": 18, "metric": 256, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" }, { "destination": "::1\/128", "gateway": "::", "interface_index": 1, "metric": 256, "interface": "{75E9EFB5-633C-11EA-8C84-806E6F6E6963}" }, { "destination": "fe80::\/64", "gateway": "::", "interface_index": 18, "metric": 256, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" }, { "destination": "fe80::e406:402e:51be:3f32\/128", "gateway": "::", "interface_index": 18, "metric": 256, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 1, "metric": 256, "interface": "{75E9EFB5-633C-11EA-8C84-806E6F6E6963}" }, { "destination": "ff00::\/8", "gateway": "::", "interface_index": 18, "metric": 256, "interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}" } ], "ipv4-default-gateway": "192.168.0.1", "ipv4-default-interface": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}", "interfaces": [ { "friendly": "Ethernet 3", "id": "{C681D195-7BE1-4EB7-B817-1840EFA8B013}", "name": "Ethernet 3", "description": "Realtek PCIe GbE Family Controller #2", "type": "Ethernet", "status": "Up", "bytes_received": "7825455", "bytes_sent": "159295368", "support_ipv4": true, "support_ipv6": true, "ips": [ "fe80::e406:402e:51be:3f32", "192.168.0.17" ], "bind": true, "dns4": "", "dns6": null }, { "friendly": "Loopback Pseudo-Interface 1", "id": "{75E9EFB5-633C-11EA-8C84-806E6F6E6963}", "name": "Loopback Pseudo-Interface 1", "description": "Software Loopback Interface 1", "type": "Loopback", "status": "Up", "bytes_received": "0", "bytes_sent": "0", "support_ipv4": true, "support_ipv6": true, "ips": [ "::1", "127.0.0.1" ], "bind": true, "dns4": "", "dns6": null } ] } ---------------------------- ipconfig /all: Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-xxx Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : Home Ethernet adapter Ethernet 3: Connection-specific DNS Suffix . : Home Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller #2 Physical Address. . . . . . . . . : xxx DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::e406:402e:51be:3f32%18(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.17(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Saturday, January 7, 2023 10:43:27 AM Lease Expires . . . . . . . . . . : Sunday, January 8, 2023 10:43:26 AM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 288398371 DHCPv6 Client DUID. . . . . . . . : xxx DNS Servers . . . . . . . . . . . : 192.168.0.1 205.171.3.65 NetBIOS over Tcpip. . . . . . . . : Enabled Quote Share this post Link to post
OpenSourcerer 1435 Posted ... On 1/7/2023 at 7:56 PM, xvq said: "dns4": "", Interesting. While the output of ipconfig prints two set v4 DNS servers, Eddie doesn't detect them. Do the following: In a PowerShell/CMD, execute this: > netsh.exe interface ipv4 set dnsservers "Ethernet 3" static 205.171.3.65 both yes > netsh.exe interface ipv4 set dnsservers "Ethernet 3" static 192.168.0.1 primary yes See if there are any errors when validating. After your tests, revert to DHCP: > netsh.exe interface ipv4 set dnsservers "Ethernet 3" dhcp . Quote Hide OpenSourcerer's signature Hide all signatures NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT. LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too! Want to contact me directly? All relevant methods are on my About me page. Share this post Link to post
xvq 1 Posted ... I ran all 3 commands successfully, both when I had the reported issue and when internet worked fine. Running the first 2 commands did not change anything and no errors showed up. Not sure what you meant by validating. I'll probably do a system reinstall, I've already wasted enough time on this Quote Share this post Link to post
OpenSourcerer 1435 Posted ... 18 hours ago, xvq said: Not sure what you meant by validating. It's a check whether the DNS servers work. As there were no errors, we can say for sure the DNS servers entered are valid and working. Not sure why Eddie would not detect those DNS servers, to be honest. If you're about to reinstall, anyway, we'll stop the troubleshooting. Give some feedback on whether this "solved" it afterwards, please. Quote Hide OpenSourcerer's signature Hide all signatures NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT. LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too! Want to contact me directly? All relevant methods are on my About me page. Share this post Link to post
xvq 1 Posted ... Windows reset resolved the issue. Slowly reinstalling software to be able to detect if any specific app is the cause. So far have not installed Eddie. 1 OpenSourcerer reacted to this Quote Share this post Link to post
JohnnyClark 0 Posted ... (edited) Have you ever faced this issue again? Edited ... by JohnnyClark Quote Share this post Link to post
Not connected, Your IP: 52.15.72.229
Online: 26595 users - 337012 Mbit/s total BW