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Eddie can't connect on windows startup

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Hello,

I have one device that can't connect to any server when Eddie starts with Windows. It always tries to restart every 3 seconds. The error is "OpenVPN > Error: Exception: Not supported OpenVPN config: file not found".
This is a 32bit version of Windows, on my 64bit Windows machines there is no issue. The issue exists with the latest stable and experimental builds.

I have to close down Eddie and the restart it, then I can connect. But the connection speed then is pretty bad and also very volatile. Without Eddie I get full speed, when I'm connected the speed ranges between 1-40% of the max. speed, it usually settles around 10-20% of max. speed. On the other devices I get max. speed when I try the same servers.
So something is wrong on this 32bit device.

Can you help me?

Eddie System/Environment Report - 08.08.2020 - 23:00 UTC

Eddie version: 2.19.4
Eddie OS build: windows_x86
Eddie architecture: x86
OS type: Windows
OS name: Windows 10 Pro
OS version: Microsoft Windows NT 10.0.19041.0
OS architecture: x86
Mono /.Net Framework: v4.0.30319
TUN driver: 0901: 9.24.2; wintun: Not found
OpenVPN: 2.4.9 - OpenSSL 1.1.1f  31 Mar 2020, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
Hummingbird:  ()
----------------------------
SSH:

plink 0.73
Build platform: 32-bit x86 Windows
Compiler: clang 7.0.0 (tags/RELEASE_700/final), emulating Visual Studio 2013 (12.0), _MSC_VER=1800
Source commit: 745ed3ad3beaf52fc623827e770b3a068b238dd5 (C:\Program Files\AirVPN\plink.exe)
----------------------------
SSL: stunnel 5.56 (C:\Program Files\AirVPN\stunnel.exe)
Profile path: C:\Program Files\AirVPN\default.profile
Data path: C:\Program Files\AirVPN
Application path: C:\Program Files\AirVPN
Executable path: C:\Program Files\AirVPN\Eddie-UI.exe
Command line arguments: (0 args)
Network Lock Active: No
Connected to VPN: No
Detected DNS: 10.25.170.1, fd00::3ea6:2fff:fe3e:1e5f
Test DNS IPv4: Ok
Test DNS IPv6: Ok
Test Ping IPv4: 34 ms
Test Ping IPv6: 26 ms
Test HTTP IPv4: Ok
Test HTTP IPv6: Ok
Test HTTPS: Ok
----------------------------
Important options not at defaults:

login: (omissis)
password: (omissis)
remember: True
connect: True
netlock: True
servers.whitelist: d736627f7fef75b5d66275f7fc87b7faf6a2578df24058b6f601cf3f818e6fad,f5d73829120274d7788690ad00fe8b8c715254226b85f65f06691c061a6517a6,4f33e5afb4fb9107af6659b706af40a23002c3262583622d8bdee6cc7c4af397,c4a88fad3d741a9a2d0aadc3ff83cdc2841ac53a8c03ca61f456355f42956dac
servers.startlast: True
advanced.expert: True
windows.wintun: True
ui.skip.provider.manifest.failed: True

----------------------------
Logs:

. 2020.08.09 00:57:27 - Eddie version: 2.19.4 / windows_x86, System: Windows, Name: Windows 10 Pro, Version: Microsoft Windows NT 10.0.19041.0, Mono/.Net: v4.0.30319
. 2020.08.09 00:57:27 - Command line arguments (0):
. 2020.08.09 00:57:38 - Profile path: C:\Program Files\AirVPN\default.profile
. 2020.08.09 00:57:40 - Reading options from C:\Program Files\AirVPN\default.profile
. 2020.08.09 00:57:56 - Tun Driver - 0901: 9.24.2; wintun: Not found
. 2020.08.09 00:57:56 - OpenVPN - Version: 2.4.9 - OpenSSL 1.1.1f  31 Mar 2020, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
. 2020.08.09 00:57:56 - SSH - Version: plink 0.73
. 2020.08.09 00:57:56 -     Build platform: 32-bit x86 Windows
. 2020.08.09 00:57:56 -     Compiler: clang 7.0.0 (tags/RELEASE_700/final), emulating Visual Studio 2013 (12.0), _MSC_VER=1800
. 2020.08.09 00:57:56 -     Source commit: 745ed3ad3beaf52fc623827e770b3a068b238dd5 (C:\Program Files\AirVPN\plink.exe)
. 2020.08.09 00:57:56 - SSL - Version: stunnel 5.56 (C:\Program Files\AirVPN\stunnel.exe)
! 2020.08.09 00:57:58 - Activation of Network Lock - Windows Filtering Platform
I 2020.08.09 00:58:00 - Ready
. 2020.08.09 00:58:01 - Collect information about AirVPN completed
I 2020.08.09 00:58:01 - Session starting.
I 2020.08.09 00:58:02 - Checking authorization ...
. 2020.08.09 00:58:02 - Collect information about AirVPN completed
! 2020.08.09 00:58:03 - Connecting to Ogma (Germany, Frankfurt)
E 2020.08.09 00:58:03 - OpenVPN > Error: Exception: Not supported OpenVPN config: file not found
! 2020.08.09 00:58:03 - Disconnecting
. 2020.08.09 00:58:03 - Connection terminated.
I 2020.08.09 00:58:06 - Checking authorization ...
! 2020.08.09 00:58:07 - Connecting to Ogma (Germany, Frankfurt)
E 2020.08.09 00:58:07 - OpenVPN > Error: Exception: Not supported OpenVPN config: file not found
! 2020.08.09 00:58:07 - Disconnecting
. 2020.08.09 00:58:07 - Connection terminated.
I 2020.08.09 00:58:10 - Checking authorization ...
! 2020.08.09 00:58:11 - Connecting to Ogma (Germany, Frankfurt)
E 2020.08.09 00:58:12 - OpenVPN > Error: Exception: Not supported OpenVPN config: file not found
! 2020.08.09 00:58:12 - Disconnecting
. 2020.08.09 00:58:12 - Connection terminated.
I 2020.08.09 00:58:15 - Checking authorization ...
! 2020.08.09 00:58:16 - Connecting to Ogma (Germany, Frankfurt)
E 2020.08.09 00:58:16 - OpenVPN > Error: Exception: Not supported OpenVPN config: file not found
! 2020.08.09 00:58:16 - Disconnecting
. 2020.08.09 00:58:16 - Connection terminated.
I 2020.08.09 00:58:18 - Cancel requested.
! 2020.08.09 00:58:18 - Session terminated.
! 2020.08.09 00:58:39 - Deactivation of Network Lock
. 2020.08.09 01:00:00 - ping 1
. 2020.08.09 01:00:00 - ping 2 W
. 2020.08.09 01:00:00 - ping 2 WE

----------------------------
Network Interfaces and Routes:

{
    "support_ipv4": true,
    "support_ipv6": true,
    "routes": [
        {
            "address": "0.0.0.0\/0",
            "interface": "{1D504803-4919-47D9-829B-49D178D20BBC}",
            "gateway": "192.168.1.1",
            "metric": "281"
        },
        {
            "address": "::\/0",
            "interface": "{1D504803-4919-47D9-829B-49D178D20BBC}",
            "gateway": "fe80::3ea6:2fff:fe3e:1e5f",
            "metric": "281"
        },
        {
            "address": "2003:fa:4703:a400::\/56",
            "interface": "{1D504803-4919-47D9-829B-49D178D20BBC}",
            "gateway": "fe80::3ea6:2fff:fe3e:1e5f",
            "metric": "281"
        }
    ],
    "interfaces": [
        {
            "friendly": "Ethernet 2",
            "id": "{1D504803-4919-47D9-829B-49D178D20BBC}",
            "name": "Ethernet 2",
            "description": "ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter",
            "type": "Ethernet",
            "status": "Up",
            "bytes_received": "14026199",
            "bytes_sent": "1020107",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "2003:fa:4703:a400:40df:74aa:b306:eff1",
                "2003:fa:4703:a400:fc60:d4de:38e:5f31",
                "fe80::40df:74aa:b306:eff1",
                "192.168.1.90"
            ],
            "gateways": [
                "192.168.1.1",
                "fe80::3ea6:2fff:fe3e:1e5f"
            ],
            "bind": true,
            "dns4": "10.25.170.1",
            "dns6": null
        },
        {
            "friendly": "LAN-Verbindung",
            "id": "{3D85A102-8776-4EC2-96BB-32E6FD845413}",
            "name": "LAN-Verbindung",
            "description": "TAP-Windows Adapter V9",
            "type": "Virtual",
            "status": "Down",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::8910:6f47:6e31:4ef0",
                "169.254.78.240"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "10.25.170.1",
            "dns6": null
        },
        {
            "friendly": "WLAN",
            "id": "{AFD28D4F-655F-4FB2-A6DE-13E400F7D41B}",
            "name": "WLAN",
            "description": "Broadcom 802.11abgn Wireless SDIO Adapter",
            "type": "Wireless80211",
            "status": "Down",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::8d5d:fe54:6ee:ce9f",
                "169.254.206.159"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "LAN-Verbindung* 1",
            "id": "{77C78E2A-6DE6-4A71-A647-03A11F7ADD84}",
            "name": "LAN-Verbindung* 1",
            "description": "Microsoft Wi-Fi Direct Virtual Adapter",
            "type": "Wireless80211",
            "status": "Down",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::7c29:9abd:574:c142",
                "169.254.193.66"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "LAN-Verbindung* 2",
            "id": "{AD93FD94-02B0-4EE1-A48B-92E31EBCA15F}",
            "name": "LAN-Verbindung* 2",
            "description": "Microsoft Wi-Fi Direct Virtual Adapter #2",
            "type": "Wireless80211",
            "status": "Down",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::bd80:1eb4:3207:3b5f",
                "169.254.59.95"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "Loopback Pseudo-Interface 1",
            "id": "{EB905816-C6AD-11E9-99AC-806E6F6E6963}",
            "name": "Loopback Pseudo-Interface 1",
            "description": "Software Loopback Interface 1",
            "type": "Loopback",
            "status": "Up",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "::1",
                "127.0.0.1"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "10.25.170.1",
            "dns6": null
        }
    ],
    "ipv4-default-gateway": "192.168.1.1",
    "ipv4-default-interface": "{1D504803-4919-47D9-829B-49D178D20BBC}",
    "ipv6-default-gateway": "fe80::3ea6:2fff:fe3e:1e5f",
    "ipv6-default-interface": "{1D504803-4919-47D9-829B-49D178D20BBC}"
}
----------------------------
ipconfig /all:

Windows-IP-Konfiguration

   Hostname  . . . . . . . . . . . . : XXX-tab
   Prim„res DNS-Suffix . . . . . . . :
   Knotentyp . . . . . . . . . . . . : Hybrid
   IP-Routing aktiviert  . . . . . . : Nein
   WINS-Proxy aktiviert  . . . . . . : Nein

Ethernet-Adapter Ethernet 2:

   Verbindungsspezifisches DNS-Suffix:
   Beschreibung. . . . . . . . . . . : ASIX AX88179 USB 3.0 to Gigabit Ethernet Adapter
   Physische Adresse . . . . . . . . : 00-0E-C6-B0-80-1B
   DHCP aktiviert. . . . . . . . . . : Nein
   Autokonfiguration aktiviert . . . : Ja
   IPv6-Adresse. . . . . . . . . . . : 2003:fa:4703:a400:40df:74aa:b306:eff1(Bevorzugt)
   Tempor„re IPv6-Adresse. . . . . . : 2003:fa:4703:a400:fc60:d4de:38e:5f31(Bevorzugt)
   Verbindungslokale IPv6-Adresse  . : fe80::40df:74aa:b306:eff1%3(Bevorzugt)
   IPv4-Adresse  . . . . . . . . . . : 192.168.1.90(Bevorzugt)
   Subnetzmaske  . . . . . . . . . . : 255.255.255.0
   Standardgateway . . . . . . . . . : fe80::3ea6:2fff:fe3e:1e5f%3
                                       192.168.1.1
   DHCPv6-IAID . . . . . . . . . . . : 671092422
   DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-24-F3-5A-73-10-C3-7B-AB-DF-AC
   DNS-Server  . . . . . . . . . . . : fd00::3ea6:2fff:fe3e:1e5f
                                       10.25.170.1
                                       fd00::3ea6:2fff:fe3e:1e5f
   NetBIOS ber TCP/IP . . . . . . . : Aktiviert

Unbekannter Adapter LAN-Verbindung:

   Medienstatus. . . . . . . . . . . : Medium getrennt
   Verbindungsspezifisches DNS-Suffix:
   Beschreibung. . . . . . . . . . . : TAP-Windows Adapter V9
   Physische Adresse . . . . . . . . : 00-FF-3D-85-A1-02
   DHCP aktiviert. . . . . . . . . . : Ja
   Autokonfiguration aktiviert . . . : Ja

Drahtlos-LAN-Adapter WLAN:

   Medienstatus. . . . . . . . . . . : Medium getrennt
   Verbindungsspezifisches DNS-Suffix:
   Beschreibung. . . . . . . . . . . : Broadcom 802.11abgn Wireless SDIO Adapter
   Physische Adresse . . . . . . . . : 10-C3-7B-AB-DF-AC
   DHCP aktiviert. . . . . . . . . . : Ja
   Autokonfiguration aktiviert . . . : Ja

Drahtlos-LAN-Adapter LAN-Verbindung* 1:

   Medienstatus. . . . . . . . . . . : Medium getrennt
   Verbindungsspezifisches DNS-Suffix:
   Beschreibung. . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physische Adresse . . . . . . . . : 12-C3-7B-AB-DF-AC
   DHCP aktiviert. . . . . . . . . . : Ja
   Autokonfiguration aktiviert . . . : Ja

Drahtlos-LAN-Adapter LAN-Verbindung* 2:

   Medienstatus. . . . . . . . . . . : Medium getrennt
   Verbindungsspezifisches DNS-Suffix:
   Beschreibung. . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physische Adresse . . . . . . . . : 12-C3-7B-AB-5F-AC
   DHCP aktiviert. . . . . . . . . . : Ja
   Autokonfiguration aktiviert . . . : Ja

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Profile path: C:\Program Files\AirVPN\default.profile

That's a curious location for the profile to be in. Usually it's in the user's directory. Anyway, rename it to something.else, then try a connection with all default settings of Eddie to rule out misconfiguration.

Further, the log hints at one specific thing:

TUN driver: 0901: 9.24.2; wintun: Not found
OpenVPN: 2.4.9 - OpenSSL 1.1.1f  31 Mar 2020, LZO 2.10 (C:\Program Files\AirVPN\openvpn.exe)
[…]
windows.wintun: True


You apparently enabled wintun in Eddie Preferences, but neither is it installed nor does the used OpenVPN version support it. What it does is adding a windows-driver directive to the config, which OpenVPN probably doesn't understand, so it errors out.

Then:
8 hours ago, viewer-x said:

I have one device that can't connect to any server when Eddie starts with Windows.


There were a few voices in the past suggesting that Eddie behaves abnormally when started with Windows, including malfunctioning NetLock and other things. The culprit is a feature called fast startup, so I'd suggest disabling it. Also brings Windows closer to a natural on/off cycle. :)

NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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