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I've been having trouble with Eddie the last couple of days, trying to exit. Force-quitting on my Mac caused problems with my DNS settings I think - couldn't connect to the Internet at all. Version is 2.18.9 - can't even shut down my computer tonight because of the problem. Is there an update available to fix this bug or what should I try? Thanks.

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Have you tried forcing an unexpected reboot?
Seriously, just turn it off and on again. DNS and NetLock will be reset.
If it still continues on, in Eddie's Logs tab, click the lifebelt icon and paste or upload the output here. If you choose to paste it, consider using LOG format, it's the top left button in the post editor.

» I am not an AirVPN team member. All opinions are my own and are not to be considered official. Only the AirVPN Staff account should be viewed as such.

» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

» The community kindly asks you to not set up Tor exit relays when connected to AirVPN. Their IP addresses are subject to restrictions and these are relayed to all users of the affected servers.

 

» Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, chances are you will be unique amond the mass again.

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That lifebelt tab (finally found the main window menu item) only shows data from this morning's log on. I force quit Eddie after 10 hours of it being frozen on Exit, and my Internet seems to be OK this morning. This is FYI for the development team - I would think they'd want to know about bugs and crashes.

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6 hours ago, SusanStuart said:

That lifebelt tab (finally found the main window menu item) only shows data from this morning's log on.


The system report does not only encompass logs, it includes other information about your system as well, which was the nature of my request.
 
6 hours ago, SusanStuart said:

This is FYI for the development team - I would think they'd want to know about bugs and crashes.


Yes, but it's hardly a bug if there is no info about it. Just because a user feels it's a bug doesn't mean it is one. I believe it's not a software bug but something with your system.

» I am not an AirVPN team member. All opinions are my own and are not to be considered official. Only the AirVPN Staff account should be viewed as such.

» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

» The community kindly asks you to not set up Tor exit relays when connected to AirVPN. Their IP addresses are subject to restrictions and these are relayed to all users of the affected servers.

 

» Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, chances are you will be unique amond the mass again.

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