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uldch1337

ANSWERED Cannot connect to any server because of immediate disconnect

By uldch1337, ... in Troubleshooting and Problems

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uldch1337    0

uldch1337
Posted ...

Hello there,

since today I cannot connect to any AirVPN Server anymore. I always get an immedate disconnect like the following:

I 2020.04.18 22:23:16 - Session starting.
I 2020.04.18 22:23:16 - Checking authorization ...
! 2020.04.18 22:23:16 - Connecting to Camelopardalis (Norway, Oslo)
. 2020.04.18 22:23:17 - OpenVPN > OpenVPN 2.4.8 i686-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Oct 31 2019
. 2020.04.18 22:23:17 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit
. 2020.04.18 22:23:17 - OpenVPN > library versions: OpenSSL 1.1.0l  10 Sep 2019, LZO 2.10
. 2020.04.18 22:23:17 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.04.18 22:23:17 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.04.18 22:23:17 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.04.18 22:23:17 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.04.18 22:23:17 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]82.102.27.197:443
. 2020.04.18 22:23:17 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2020.04.18 22:23:17 - OpenVPN > UDP link local: (not bound)
. 2020.04.18 22:23:17 - OpenVPN > UDP link remote: [AF_INET]82.102.27.197:443
. 2020.04.18 22:23:49 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2020.04.18 22:23:49 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2020.04.18 22:23:54 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2020.04.18 22:23:54 - Disconnecting
. 2020.04.18 22:23:54 - Connection terminated.
I 2020.04.18 22:23:56 - Cancel requested.
! 2020.04.18 22:23:56 - Session terminated.

Anyone know what to do in this case?

Thank you very much

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OpenSourcerer    1435

OpenSourcerer
Posted ...

Give us the full picture. In the Logs tab, click the lifebelt icon and paste or upload the output here, please.

NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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uldch1337    0

uldch1337
Posted ... (edited)

Eddie System/Environment Report - 4/19/2020 - 7:19 AM UTC

Eddie version: 2.18.9
Eddie OS build: windows_x64
Eddie architecture: x64
OS type: Windows
OS name: Windows 10 Home
OS version: Microsoft Windows NT 10.0.18362.0
OS architecture: x64
Mono /.Net Framework: v4.0.30319
TUN driver: 0901: 9.24.2; wintun: Not found
OpenVPN: 2.4.8 - OpenSSL 1.1.0l  10 Sep 2019, LZO 2.10 (D:\AirVPN\openvpn.exe)
Hummingbird:  ()
SSH: plink 0.67 (D:\AirVPN\plink.exe)
SSL: stunnel 5.40 (D:\AirVPN\stunnel.exe)
curl: 7.68.0 (D:\AirVPN\curl.exe)
Profile path: C:\Users\XYZ\AppData\Local\Eddie\default.profile
Data path: C:\Users\XYZ\AppData\Local\Eddie
Application path: D:\AirVPN
Executable path: D:\AirVPN\Eddie-UI.exe
Command line arguments: (1 args) path="home"
Network Lock Active: No
Connected to VPN: No
Detected DNS: 192.168.178.1, fd00::de39:6fff:fead:52d
Test DNS IPv4: Ok
Test DNS IPv6: Ok
Test Ping IPv4: 15 ms
Test Ping IPv6: 15 ms
Test HTTP IPv4: Ok
Test HTTP IPv6: Ok
Test HTTPS: Ok
----------------------------
Important options not at defaults:

login: (omissis)
password: (omissis)

----------------------------
Logs:

. 2020.04.19 09:16:29 - Eddie version: 2.18.9 / windows_x64, System: Windows, Name: Windows 10 Home, Version: Microsoft Windows NT 10.0.18362.0, Mono/.Net: v4.0.30319
. 2020.04.19 09:16:29 - Command line arguments (1): path="home"
. 2020.04.19 09:16:30 - Profile path: C:\Users\XYZ\AppData\Local\Eddie\default.profile
. 2020.04.19 09:16:30 - Profile options not found, using defaults.
. 2020.04.19 09:16:31 - Tun Driver - 0901: 9.24.2; wintun: Not found
. 2020.04.19 09:16:31 - OpenVPN - Version: 2.4.8 - OpenSSL 1.1.0l  10 Sep 2019, LZO 2.10 (D:\AirVPN\openvpn.exe)
. 2020.04.19 09:16:31 - SSH - Version: plink 0.67 (D:\AirVPN\plink.exe)
. 2020.04.19 09:16:31 - SSL - Version: stunnel 5.40 (D:\AirVPN\stunnel.exe)
. 2020.04.19 09:16:31 - curl - Version: 7.68.0 (D:\AirVPN\curl.exe)
I 2020.04.19 09:16:32 - Ready
. 2020.04.19 09:16:32 - Collect information about AirVPN completed
I 2020.04.19 09:17:00 - Checking login ...
F 2020.04.19 09:17:00 - Wrong login/password.
. 2020.04.19 09:17:12 - Above log line repeated 1 times more
! 2020.04.19 09:17:12 - Logged in.
I 2020.04.19 09:17:14 - Session starting.
. 2020.04.19 09:17:14 - Waiting for latency tests (144 to go)
. 2020.04.19 09:17:16 - Waiting for latency tests (94 to go)
. 2020.04.19 09:17:17 - Waiting for latency tests (44 to go)
. 2020.04.19 09:17:18 - Waiting for latency tests (20 to go)
. 2020.04.19 09:17:20 - Waiting for latency tests (14 to go)
. 2020.04.19 09:17:21 - Waiting for latency tests (2 to go)
I 2020.04.19 09:17:23 - Checking authorization ...
! 2020.04.19 09:17:24 - Connecting to Capricornus (Belgium, Brussels)
. 2020.04.19 09:17:24 - OpenVPN > OpenVPN 2.4.8 i686-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Oct 31 2019
. 2020.04.19 09:17:24 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit
. 2020.04.19 09:17:24 - OpenVPN > library versions: OpenSSL 1.1.0l  10 Sep 2019, LZO 2.10
. 2020.04.19 09:17:24 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.04.19 09:17:24 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.04.19 09:17:24 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.04.19 09:17:24 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.04.19 09:17:24 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]194.187.251.93:443
. 2020.04.19 09:17:24 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2020.04.19 09:17:24 - OpenVPN > UDP link local: (not bound)
. 2020.04.19 09:17:24 - OpenVPN > UDP link remote: [AF_INET]194.187.251.93:443
. 2020.04.19 09:17:56 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2020.04.19 09:17:56 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2020.04.19 09:18:01 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2020.04.19 09:18:01 - Disconnecting
. 2020.04.19 09:18:01 - Connection terminated.
I 2020.04.19 09:18:03 - Cancel requested.
! 2020.04.19 09:18:03 - Session terminated.
I 2020.04.19 09:18:07 - Session starting.
I 2020.04.19 09:18:08 - Checking authorization ...
! 2020.04.19 09:18:08 - Connecting to Ancha (Netherlands, Alblasserdam)
. 2020.04.19 09:18:08 - OpenVPN > OpenVPN 2.4.8 i686-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Oct 31 2019
. 2020.04.19 09:18:08 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit
. 2020.04.19 09:18:08 - OpenVPN > library versions: OpenSSL 1.1.0l  10 Sep 2019, LZO 2.10
. 2020.04.19 09:18:08 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.04.19 09:18:08 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.04.19 09:18:08 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.04.19 09:18:08 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.04.19 09:18:08 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]213.152.162.167:443
. 2020.04.19 09:18:08 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2020.04.19 09:18:08 - OpenVPN > UDP link local: (not bound)
. 2020.04.19 09:18:08 - OpenVPN > UDP link remote: [AF_INET]213.152.162.167:443
. 2020.04.19 09:18:40 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2020.04.19 09:18:40 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2020.04.19 09:18:45 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2020.04.19 09:18:45 - Disconnecting
. 2020.04.19 09:18:45 - Connection terminated.
I 2020.04.19 09:18:47 - Cancel requested.
! 2020.04.19 09:18:47 - Session terminated.
I 2020.04.19 09:19:17 - Session starting.
I 2020.04.19 09:19:18 - Checking authorization ...
! 2020.04.19 09:19:18 - Connecting to Columba (Belgium, Brussels)
. 2020.04.19 09:19:18 - OpenVPN > OpenVPN 2.4.8 i686-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Oct 31 2019
. 2020.04.19 09:19:18 - OpenVPN > Windows version 6.2 (Windows 8 or greater) 64bit
. 2020.04.19 09:19:18 - OpenVPN > library versions: OpenSSL 1.1.0l  10 Sep 2019, LZO 2.10
. 2020.04.19 09:19:18 - OpenVPN > Outgoing Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.04.19 09:19:18 - OpenVPN > Outgoing Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.04.19 09:19:18 - OpenVPN > Incoming Control Channel Encryption: Cipher 'AES-256-CTR' initialized with 256 bit key
. 2020.04.19 09:19:18 - OpenVPN > Incoming Control Channel Encryption: Using 256 bit message hash 'SHA256' for HMAC authentication
. 2020.04.19 09:19:18 - OpenVPN > TCP/UDP: Preserving recently used remote address: [AF_INET]194.187.251.117:443
. 2020.04.19 09:19:18 - OpenVPN > Socket Buffers: R=[65536->262144] S=[65536->262144]
. 2020.04.19 09:19:18 - OpenVPN > UDP link local: (not bound)
. 2020.04.19 09:19:18 - OpenVPN > UDP link remote: [AF_INET]194.187.251.117:443
. 2020.04.19 09:19:50 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting
. 2020.04.19 09:19:50 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2020.04.19 09:19:55 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
! 2020.04.19 09:19:55 - Disconnecting
. 2020.04.19 09:19:55 - Connection terminated.
I 2020.04.19 09:19:57 - Cancel requested.
! 2020.04.19 09:19:57 - Session terminated.

----------------------------
Network Interfaces and Routes:

{
    "support_ipv4": true,
    "support_ipv6": true,
    "routes": [
        {
            "address": "0.0.0.0\/0",
            "interface": "{C6E237E1-1DBF-4C70-B80B-EC49BEE433E2}",
            "gateway": "192.168.178.1",
            "metric": "25"
        },
        {
            "address": "::\/0",
            "interface": "{C6E237E1-1DBF-4C70-B80B-EC49BEE433E2}",
            "gateway": "fe80::de39:6fff:fead:52d",
            "metric": "281"
        },
        {
            "address": "2a06:6880:220:3300::\/56",
            "interface": "{C6E237E1-1DBF-4C70-B80B-EC49BEE433E2}",
            "gateway": "fe80::de39:6fff:fead:52d",
            "metric": "281"
        }
    ],
    "interfaces": [
        {
            "friendly": "Ethernet",
            "id": "{C6E237E1-1DBF-4C70-B80B-EC49BEE433E2}",
            "name": "Ethernet",
            "description": "Intel(R) Ethernet Connection (2) I219-V",
            "type": "Ethernet",
            "status": "Up",
            "bytes_received": "500745",
            "bytes_sent": "196946",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "2a06:6880:220:3300:51a:6a38:f5f5:cf4a",
                "2a06:6880:220:3300:959d:36b:40c1:8214",
                "fe80::51a:6a38:f5f5:cf4a",
                "192.168.178.77"
            ],
            "gateways": [
                "192.168.178.1",
                "fe80::de39:6fff:fead:52d"
            ],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "LAN-Verbindung",
            "id": "{C96576B0-0B8E-4E1F-9415-8E4D0FB31876}",
            "name": "LAN-Verbindung",
            "description": "TAP-Windows Adapter V9",
            "type": "53",
            "status": "Down",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "fe80::4181:aba0:2f97:9a70",
                "169.254.154.112"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        },
        {
            "friendly": "Loopback Pseudo-Interface 1",
            "id": "{6BB2350F-DB53-11E7-A179-806E6F6E6963}",
            "name": "Loopback Pseudo-Interface 1",
            "description": "Software Loopback Interface 1",
            "type": "Loopback",
            "status": "Up",
            "bytes_received": "0",
            "bytes_sent": "0",
            "support_ipv4": true,
            "support_ipv6": true,
            "ips": [
                "::1",
                "127.0.0.1"
            ],
            "gateways": [],
            "bind": true,
            "dns4": "",
            "dns6": null
        }
    ],
    "ipv4-default-gateway": "192.168.178.1",
    "ipv4-default-interface": "{C6E237E1-1DBF-4C70-B80B-EC49BEE433E2}",
    "ipv6-default-gateway": "fe80::de39:6fff:fead:52d",
    "ipv6-default-interface": "{C6E237E1-1DBF-4C70-B80B-EC49BEE433E2}"
}
----------------------------
ipconfig /all:

Windows-IP-Konfiguration

   Hostname  . . . . . . . . . . . . : XXX
   Prim„res DNS-Suffix . . . . . . . : 
   Knotentyp . . . . . . . . . . . . : Hybrid
   IP-Routing aktiviert  . . . . . . : Nein
   WINS-Proxy aktiviert  . . . . . . : Nein
   DNS-Suffixsuchliste . . . . . . . : fritz.box

Ethernet-Adapter Ethernet:

   Verbindungsspezifisches DNS-Suffix: fritz.box
   Beschreibung. . . . . . . . . . . : Intel(R) Ethernet Connection (2) I219-V
   Physische Adresse . . . . . . . . : 34-97-F6-2B-16-1E
   DHCP aktiviert. . . . . . . . . . : Ja
   Autokonfiguration aktiviert . . . : Ja
   IPv6-Adresse. . . . . . . . . . . : 2a06:6880:220:3300:51a:6a38:f5f5:cf4a(Bevorzugt) 
   Tempor„re IPv6-Adresse. . . . . . : 2a06:6880:220:3300:959d:36b:40c1:8214(Bevorzugt) 
   Verbindungslokale IPv6-Adresse  . : fe80::51a:6a38:f5f5:cf4a%14(Bevorzugt) 
   IPv4-Adresse  . . . . . . . . . . : 192.168.178.77(Bevorzugt) 
   Subnetzmaske  . . . . . . . . . . : 255.255.255.0
   Lease erhalten. . . . . . . . . . : Sunday, April 19, 2020 9:19:07 AM
   Lease l„uft ab. . . . . . . . . . : Wednesday, April 29, 2020 9:19:06 AM
   Standardgateway . . . . . . . . . : fe80::de39:6fff:fead:52d%14
                                       192.168.178.1
   DHCP-Server . . . . . . . . . . . : 192.168.178.1
   DHCPv6-IAID . . . . . . . . . . . : 37001206
   DHCPv6-Client-DUID. . . . . . . . : 00-01-00-01-1F-81-A5-B5-34-97-F6-2B-16-1E
   DNS-Server  . . . . . . . . . . . : fd00::de39:6fff:fead:52d
                                       192.168.178.1
                                       fd00::de39:6fff:fead:52d
   NetBIOS ber TCP/IP . . . . . . . : Aktiviert

Unbekannter Adapter LAN-Verbindung:

   Medienstatus. . . . . . . . . . . : Medium getrennt
   Verbindungsspezifisches DNS-Suffix: 
   Beschreibung. . . . . . . . . . . : TAP-Windows Adapter V9
   Physische Adresse . . . . . . . . : 00-FF-C9-65-76-B0
   DHCP aktiviert. . . . . . . . . . : Ja
   Autokonfiguration aktiviert . . . : Ja

Edited ... by giganerd
Apply LOG formatting to logs

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OpenSourcerer    1435

OpenSourcerer
Posted ...
1 hour ago, uldch1337 said:

F 2020.04.19 09:17:00 - Wrong login/password.


Can you check if your login credentials are correct? Not sure if it could be the cause for the inactivity timeouts.
Anyway, the timeouts indicate that you cannot reach the servers in the first place. Do you run any firewalls/security software?

I'm also interested in whether you can connect using IPv6. In Eddie Preferences > Networking, change Internet protocol used for connection to IPv6, IPv4 or IPv6 only and try to connect again. Report back here, maybe with another support file. If it's not too much work, use the LOG format for this (top left button in the post editor). Thank you.
uldch1337 reacted to this

NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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uldch1337    0

uldch1337
Posted ...

I found out that it is an UDP problem. Connection works fine with other protocols. So I am wondering why all UDP packages get lost somewhere from one day to the next ? :(

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OpenSourcerer    1435

OpenSourcerer
Posted ...

Any firewalls/security software you are running? Maybe an update enabled something?

uldch1337 reacted to this

NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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uldch1337    0

uldch1337
Posted ... (edited)

Do not know about any new settings and since today it is working again. I guess it was an ISP problem. Thanks for your help.

Edited ... by uldch1337

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